How to configure the whitelist in Microsoft Emails

This process is the same for all @hotmail, @msn, @outlook and @live email accounts.

Microsoft Email (on laptop or computer)

Step 1:

The first thing we have to do is open the menu.


Click on the gear icon at the top right of the screen.






Click on "View all Outlook settings" towards the bottom of the column.

Step 2:

Click on Mail then Junk Mail.


Under the Safe senders and domains heading, click Add.


Type ihmexico.com and press Enter on your keyboard



Step 3:



At the bottom right of the display, click Save.

Outlook App (on cell phone or tablet)


On Outlook mobile, you can add senders to your focused inbox to ensure delivery of their emails. Here’s how:

  1. Open the email you want to whitelist.

  2. Tap the three dots in the top right of the screen (not the dots inside the email).

  3. Tap Move to Focused Inbox.

  4. In the popup box, tap the radius button for “Move this and all future messages” then tap MOVE TO FOLDER.

Adapted from: https://sumo.com/stories/whitelist-email?ref=em-se-071919

For those of you who don't want to read, here's a video tutorial.

Instructions for Whitelisting on web-based email.

Instructions for Whitelisting on Outlook email client.