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Football Camp

Refund and Cancellation Policy

We understand that plans can sometimes change. However, places at Ignite Mindset Performance Football Camps are limited, and each booking contributes towards costs committed in advance, including facilities, coaching staff, equipment, administration and camp resources.

Cancellations by Participants

All camp bookings and payments are non-refundable where a participant:

This is because the participant’s place has been reserved and may not be able to be filled at short notice.

In rare and exceptional circumstances, Ignite Mindset may consider offering a transfer, credit or partial refund. Any such request must be made in writing and will be considered individually at Ignite Mindset’s discretion. Approval is not guaranteed.

Where possible, parents and caregivers are encouraged to contact Ignite Mindset as early as possible if circumstances prevent their child from attending.

Transfers

Ignite Mindset may, at its discretion, allow a booking to be transferred to another participant or a future Ignite Mindset camp, subject to availability, suitable age-group requirements and completion of all required registration, medical and consent information.

Transfers are not guaranteed and must be approved by Ignite Mindset before the camp begins.

Camp Changes

Ignite Mindset reserves the right to make reasonable changes to camp timetables, coaching personnel, activities, playing surfaces or locations where necessary for safety, weather, facility availability or operational reasons.

Where the camp can still be delivered safely and substantially as advertised, these reasonable changes will not normally result in a refund.

Cancellation by Ignite Mindset

The safety and wellbeing of participants will always be our priority.

If Ignite Mindset cancels the entire camp and is unable to provide a suitable replacement date, participants will receive a full refund of the amount paid.

If the camp is postponed, parents and caregivers will be offered the opportunity to transfer their booking to the replacement date. Where the replacement date is unsuitable, a refund will be provided.

If only part of the camp is cancelled and cannot reasonably be rescheduled or replaced, Ignite Mindset will consider an appropriate partial refund or credit for the portion that was not delivered.

Severe Weather and Events Outside Our Control

The camp may be changed, postponed or cancelled where circumstances outside Ignite Mindset’s reasonable control make delivery unsafe or impracticable. These circumstances may include severe weather, natural disasters, emergency restrictions, serious incidents, venue closures or other significant events.

Ignite Mindset will first make every reasonable effort to provide the camp through an alternative timetable, activity, indoor facility, location or replacement date.

If this is not reasonably possible, affected families will be contacted directly and advised whether the camp will be rescheduled, credited or refunded.

Removal from the Camp

Ignite Mindset may remove a participant from the camp where their behaviour creates a serious or ongoing risk to themselves, other participants, staff or the safe operation of the camp.

A refund will not normally be provided where a participant is removed for serious or repeated behavioural concerns, provided reasonable steps have been taken to address the situation.

Consumer Rights

Nothing in this policy limits or removes any rights or remedies available under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other applicable New Zealand law.

By completing a camp booking and making payment, the parent or caregiver confirms that they have read and accepted this Refund and Cancellation Policy.