FRQ is a sound-based listening app from HzLAB, designed for focus, relaxation, meditation, and ambient sound exploration. 

If you need help with FRQ, have a question, or want to report an issue, please contact: hzlab.frq@gmail.com

When contacting support, please include:

- your device model

- your Android version

- a short description of the issue

- what you were doing when the issue happened

- whether the issue happens every time or only sometimes

Basic troubleshooting

If FRQ is not behaving as expected, try the following steps:

1. Check your device volume and audio output

Make sure your device volume is turned up and that audio is not being routed to a Bluetooth device, headphones, speaker, or cast device unexpectedly.

2. Close and reopen FRQ

Fully close the app, then reopen it and try again.

3. Check notification permission

On newer Android versions, FRQ may need notification permission to show playback-related notifications while audio is active.

4. Check battery/background restrictions

If audio stops unexpectedly when the screen is locked or the app is backgrounded, check whether your device is applying battery optimisation or background restrictions to FRQ.

5. Restart your device

A restart can resolve temporary audio routing, notification, or system service issues.

6. Reinstall the app

If the issue continues, uninstall FRQ and reinstall it from Google Play.

Google Play purchases

FRQ purchases are handled through Google Play. For purchase, refund, payment, or account issues, please use Google Play’s support and order tools.

Privacy

You can read the privacy policy here: FRQ Privacy Policy

Important note

FRQ is not a medical app and does not provide medical advice, diagnosis, or treatment. The app is intended for general wellbeing, relaxation, focus, meditation, and ambient listening.

Developer

FRQ is developed and published by HzLAB.

Support contact: hzlab.frq@gmail.com