REFUND POLICY

At Hypementor Travel & Tours, we strive to provide the best travel experience. However, we understand that plans can change. This Refund Policy outlines the terms under which refunds are processed.

1. Cancellation by Customer

Refunds depend on when the cancellation is made:

• 7 days or more before departure:
  Eligible for a partial refund (after deduction of booking and service charges)

• Less than 7 days before departure:
  No refund will be provided

• No-show (failure to join the tour):
  No refund

2. Advance Payment

• Advance payments are non-refundable but may be adjusted for a future trip (subject to availability and approval).

3. Cancellation by Hypementor

In case Hypementor Travel & Tours cancels a trip due to:

• Weather conditions

• Road closures

• Government restrictions

• Unavoidable circumstances

👉 Customers will be offered:

• An alternative tour, or

• Partial refund, depending on arrangements already made

4. Non-Refundable Services

The following are non-refundable once booked:

• Hotel reservations

• Transport bookings

• Entry tickets or permits

5. Early Trip Termination

• If a customer chooses to leave the tour early for any reason, no refund will be provided for unused services.

6. Refund Processing Time

• Approved refunds will be processed within 7–14 working days.

• Refunds will be made through the original payment method or bank transfer.

7. Special Circumstances

Refunds in exceptional cases (medical emergencies, etc.) may be considered at the company’s discretion with valid proof.