FAQs

The easiest way to book a stay is by submitting a request through our website on the Home or Rates & Reservations page.

You can also call, text, email, or message us on Facebook if you have questions or prefer to book directly.

All visits are by appointment only. Drop-off and pick-up times must be scheduled and confirmed in advance.

Hours:

• Monday–Friday: 7:00–9:00 AM & 4:00–6:00 PM

• Saturday: 8:00–10:00 AM & 5:00–6:00 PM

• Sunday: 6:00–7:00 PM

All pricing details are available on our Rates & Reservations page.

For overnight boarding, we use calendar day billing. You are charged for the day of drop-off (regardless of appointment time) and each day until pickup.

If you pick up during morning hours, that day is charged at a reduced (partial) rate.
There is no partial day rate on the day of drop-off.

We ask that you provide advance notice if you need to cancel or modify your reservation.

For some holiday reservations, a credit card is required to secure your booking. Cancellations with notice will not be charged.

Payment is typically collected at pickup to account for any changes to your dog’s stay.

We accept cash, check, or card at drop-off or pickup. A 1.6% processing fee applies to credit card transactions.

Dogs receive multiple supervised play sessions throughout the day, either in group settings or individually, depending on their temperament and socialization. Play may take place indoors or outdoors based on weather conditions.

Daycare also includes time for rest, hydration, and breaks to ensure a balanced, low-stress experience.

Additional play sessions can be added for dogs who would benefit from extra activity. 

All dogs receive an initial temperament assessment at the start of their stay.

If a dog is not a good fit for group play, they will receive supervised individual playtime with a member of our team. There is no additional charge for this.

Yes. All play sessions are supervised by our team to ensure a safe and controlled environment.

Dogs are grouped based on size and temperament, and we closely monitor behavior to promote positive, low-stress interactions.

All dogs must be current on Rabies, Distemper, and Bordetella vaccinations.

Vaccination records must be provided prior to drop-off and can be emailed or texted. Many veterinary clinics are also able to send records directly upon request.

For full details, please visit our Vaccinations page.

We recommend bringing enough food for the duration of your dog’s stay, along with any treats or familiar items that will help them feel comfortable.

You’re welcome to bring bedding, toys, or other comfort items. We do provide elevated Kuranda beds for all guests.

Please note: crates are not permitted inside our kennels.

No, we do not require a trial or evaluation day.

Each dog is assessed at the start of their stay to ensure a safe and appropriate fit. Because group play is optional, dogs that are not suited for group settings will receive supervised individual playtime with our staff.

We recommend starting with the virtual tour available on our Home page, along with photos on our Our Story page.

When available, we offer in-person tours by appointment on Saturday mornings. Availability is limited and not guaranteed.