This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.
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Hello, everyone!
I recently bought a laptop (Zbook G3) and installed Windows 10, but I still can't fully connect the docking station to it. Only the power supply works. I have a missing driver for "Other Devices -> Base System Device", but I can't find the right one to fix the problem.
Can you give me a hand?
I was working on my computer, and all of a sudden the wireless mouse stopped working. I thought it was a battery issue, but it ended up being a driver issue. In Device Manager, there is no longer the Universal Serial Bus Controllers tree. Instead, under Other devices, I get USB xHCI Compliant Host Controller with the exclamation point. I did a system restore to when everything was working fine, to no avail. Then I noted the computer had set an earlier restore point when a critical update was installed. So, for the heck of it, I tried another system restore, and OMG! it worked. My USB ports were back to operable, and the Device Manager showed a Universal Serial Bus Controllers tree with 7 items under it! I then installed the Intel Chipset Installation and Driver Utility v. 10.1.1.8 (as my HP Support Assistant software was suggesting I do), and everything went back to not functioning. Cool, i'll just do another system restore. But the restore point that resulted in success was no longer available. I did do a manual restore point when everything was back to working, but restoring back to that point did nothing. As i attempted in vain to resolve this issue, i had Device Manager show the Hidden Values, and found that everything was there, but Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft). Great! I go to Intel's site to download the thing, and guess what? Windows 10 will not accept (install) it because it's made for Windows 7. So here i sit. No ability to backup my hard drive because no plug & play capabilities (ports can't recognize, thus can't read, USB flash drives); relegated to the laptop mouse, which is unbelievably slow & uncomfortable; and, another thing it got rid of was my bluetooth capability and the installed camera no longer works... I attach pictures of what Device Manager looks like when things are working, and what it currently looks like, with the hidden items revealed. If anyone can help me get the driver needed to make everything go back to ok, i would be MOST appreciative! Thank you...
I then began to think, perhaps I could install a similar driver from amongst the drivers (in Device Manager) listed under the "Let me pick from a list of available drivers on my computer" option. But which to select? None had the name (or any name near): Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft). So...I started googling...
From googling, I figured out that my chipset was of the 100 series (family). Which helped me better determine which of the drivers (in Device Manager) listed under the "Let me pick from a list of available drivers on my computer" option I might be able to substitute for the missing driver. I noted if I got close, it would install the driver, move it from Other Devices to Universal Serial Bus Controllers, and give me a Code 10 (device cannot start). But (still) no functionality.
As I stared in despair at Device Manager, I (finally) noticed the reason it was giving for the problem (upon uninstalling the driver, and then clicking on Scan for Hardware Changes - to reset the device info displayed, if you will): Code 28. I googled that, and found it indicated: The device driver may have become corrupted. I never thought to look at the situation through that lens (I thought rather that the driver was gone). But that perspective did fit why I was able to regain functionality when I was able to restore back to before the critical Windows Update. And it fit my plea to you about how it would be nice if there was the ability to rollback the driver, which was greyed out.
That made me decide to peruse the other tabs there in Device Manager (what else had I missed?). Under Events, it listed the last time the driver worked (actually its install/implementation date: 10/24/17), and THE NAME OF THE DRIVER (usbxhci.inf)! Then, I really started googling...
Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.
Reconnect the USB device that was having problems and test it to see if it works.
Open Device Manager (Right Click on Windows Logo and Click Device Manager).
Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
Now Restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices.
Right-click on the battery icon and click Power Options.
Click Change plan settings.
Now click Change advanced power settings.
Find and expand USB settings.
Expand USB selective suspend settings and Disable both On battery and Plugged in settings.
I made no changes to any hardware or software on my PC prior to this event happening except, there was a critical update from Microsoft that appears to have begun the "breakdown" because, as I stated in my original post, when I did a system restore prior to that install, everything worked beautifully. Yet unfortunately, after I did that system restore, that system restore point vanished.
When I do as you suggested with the Device Manager, one can only see the USB Root Hub (USB 3.0) tree option when you select "Show hidden devices" under View. When I select "Show hidden devices" then right click on USB Root Hub (USB 3.0) then select Properties, there is no Power Management tab. Just General, Driver, Details, and Events.
(the reason USB xHCI Compliant Host Controller is now under Universal Serial Bus Controllers under the name Standard EHCI-compliant Host Controller, and no longer under Other Devices, is I was again being creative, and thought "forcing" an install of the standard driver offered by the "Let me pick from a list of available drivers on my computer" option might produce a miracle. It didn't...)
Now, you are the Pro here, and I am MOST grateful for your assistance here, but I don't agree it's a hardware issue for the following reasons:
1) I was able to regain all functionality when I did the system restore. If it were a hardware issue, I'm pretty sure that would not have happened
2) Dysfunctionality returned when I installed the Intel Chipset Installation and Driver Utility v. 10.1.1.8 (as my HP Support Assistant software was suggesting I do)
3) Bluetooth is now gone. I attach a photo of what it looks like now, and of what it looked like when I got the USB ports back to functioning with that system restore I did...
After system restore that restored functionalityNow, in dysfunction mode...
4) My computer won't allow me access to the camera that came installed with it. I get the following message when I launch Cyberlink YouCam: "YouCam cannot connect to your webcam (Intel(R) RealSense(TM) 3D Camera Virtual Driver). Try selecting another capture device within settings, or close any applications that may be using this webcam and then restart YouCam." And when I try to launch the camera app that came with Windows, I get the following message: "It looks like another app is using the camera already. Here's the error code: 0xA00F4243(0XC00D3704)." The only thing that comes up when I select Camera under Settings is the Camera Privacy settings; no other options are provided. It just feels like something is happening with my Intel(R) drivers...
This is a longshot, but is there any way to rollback my Intel(R) drivers without having to reinstall Windows and every software program I have on my computer? I'm pretty sure if I try to install previous versions of the driver, it won't let me... 152ee80cbc
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