When you connect a scanner to your device or add a new scanner to your home network, you can usually start scanning pictures and documents right away. If your scanner doesn't automatically install, here's some help to get things working.

In most cases, all you have to do to set up a scanner is to connect it to your device. Plug the USB cable from your scanner into an available USB port on your device, and turn the scanner on. If that doesn't work, here's a way to do it manually.


How To Download Windows Scan App


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If your scanner is turned on and connected to the network, Windows should find it automatically. Available scanners can include all scanners on a network, such as Bluetooth and wireless scanners or scanners that are plugged into another device and shared on the network. Here's a way to do it manually.

If you use wireless access points, extenders or multiple wireless routers with separate SSIDs, you'll need to ensure that you're connected to the same network as the scanner for your PC to find and install it.

If your scanner is included in a multifunction or All-In-One printer, you may only see the name of your printer. To see your scanner, under Printers & scanners, select your installed printer, select Manage, and then choose your scanner.

After your scan is finished, select View to see the scanned file before you save it, or select Close to save it. You can edit the scanned document or picture in the preview that appears when you select View.

Microsoft Safety Scanner is a scan tool designed to find and remove malware from Windows computers. Simply download it and run a scan to find malware and try to reverse changes made by identified threats.

Safety Scanner is exclusively SHA-2 signed. Your devices must be updated to support SHA-2 in order to run Safety Scanner. To learn more, see 2019 SHA-2 Code Signing Support requirement for Windows and WSUS.

Microsoft Safety Scanner only scans when manually triggered. Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run Safety Scanner again. We recommend that you always download the latest version of this tool before each scan.

This tool doesn't replace your antimalware product. For real-time protection with automatic updates, use Microsoft Defender Antivirus on Windows 11, Windows 10, and Windows 8 or Microsoft Security Essentials on Windows 7. These antimalware products also provide powerful malware removal capabilities. If you're having difficulties removing malware with these products, you can refer to our help on removing difficult threats.

Hi guys,


I've had a bit of time on my hands this week so decided to do a bit of system maintenance... I appear to have an issue with Security, I've tried several times now, and after updates, sfc etc., and I still can't get it to complete.

@Deleted @Reza_Ameri so weird... I just completed a Full Scan successfully with Malwarebytes Premium also running in the background. I was also actively using my PC; web browsing, Spotify and a bit of file copying. I'm not really sure what could have caused the scan to be successful? Could it be a Windows 11 power usage thing? - because like I said before, I would always come back to a hung scan if the PC had become idle etc. My rig never sleeps but the system does lock after 10 minutes of inactivity I think. I know the monitor sleeps after 20 minutes.

The reason for this problem may be -> not enough space on the C drive - you need to have about 15 G of free space, it is best to delete the cache beforehand, restart the computer, and then perform a full security scan.

The printer works fine without any trouble, but Toolbox (to scan documents) isn't working. It doesn't detect the scanner. Is there an update for this printer to support windows 10 soon? Or is there another way I can go about doing this?

I also have a Canon MF4350d. I tried what you did, but it did not work for me. Called Canon, no help. They referred me to Microsoft. Microsoft suggested I either roll back back to earlier OS, buy new scanner, or pay them $$$ and they would investigate further. I told them they needed to get off their $%&** and offer a fix for this scanner incompatibility issue. They more or less told me they did not care and I hung up on them.

After downloading and installing the latest version of the print drivers and MF Toolbox software you need to change a setting in Windows 10 to resolve the issue with scanning with the MF Toolbox after rebooting your computer. Please follow the steps below:

1. In the search box next to the Windows icon type in Services, and click on the Services Desktop App in the list.




2. Scroll down the list of services until you locate Windows Image Acquisition and double click.




3. Confirm the [Startup type:] is set for Automatic.




4. Click on the Log On tab. Then click the radio button next to [Local System account], and check the box next to [Allow service to interact with desktop].




5. Click the Recovery Tab, and for [First Failure] select Restart the Service. Click Apply, then OK at the bottom.




6. Restart the computer.

I have 42 users with 9 printers 8 of them Canon and 3 of those 8 are mf4770n printers. The new drivers WITH the "patch" still do not fully work on Win 10 PC's. I have 3 Users that shared a Canon ImageClass mf4570dn, this printer (after many many faithful prints) was replaced with a mf4770n from another department (after upgrading the donating dept. to a Canon D1520). Suddenly, of the 3 users, 2 had no issues with installing the mf4770n software drivers, toolbox and network patch. The third PC has an issue where the network installation does not find the mf4770 (or the other two on the Network as it sholud). I am able to ping the Printers IP (which did not change), so I know the PC can "see" the printer. I can however, use Win 10 to "Add a Printer" because Windows 10 DOES find the printer on the network AND I can also manually add the printer by specifing the IP / Port. This tells me that the printer is indeed "visible" on the network and the problem is still with the mf4770n installation software. Annother problem arises if I use Win 10 to add the printer: I am not able to scan. The Win 10 scan app does not recognize the mf4770n as a scanner. So, Canon, please look again at the software for Win 10 Pro x64. Thanks.

The Windows 10 Scan App / Feature does see the MF4770n as a scanner and it does work. Unfortunately, it does not have .pdf as a scan to profile (the options are: BMP, JPG, PNG and TIFF) That is hard to fathom!

1. Open the Windows desktop.

2. Right click on the MF Toolbox icon and click properties.

3. Click the Compatibility tab, then click "Change settings for all users".

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

5. Click OK again on the properties screen.

I am configuring a computer for my old man and he is frequently scanning documents. He has a bad memory and is not very good with computers so I am trying to make things as simple as possible for him.

You'll see a new icon on the desktop. Test it out. If it works to your liking, right click on it and select "Change Icon". You can then select an icon that would be a good visual for your father to remember.

Thanks, I'm actually doing the same, setting up my dad's new computer. So there's an application in C:\Windows\System32 called wiaacmrg.exe that opens a scan console, so you can make a shortcut to it and it has an icon with scanner next to a camera so it's just about perfect.

or easily go to C:WINDOWS:SYSTEM 32 and find the ''wiaacmrg''. Right click and add a shortcut to desktop. In fact all the application of our PC is in System32 where you can make shortcuts.Hope I helped!!

I have a HP Envy 5052 3 in 1 Printer using WiFi Networking. When I run HP Smart it will see the printer and print sample pages, but when I check the second page it will say my printer is offline. When I select HP Smart SCAN option it will not SCAN. If I run the Windows 10 SCAN App it will SCAN fine. I have made sure to disable my firewall to prevent any blocking. If I select print in any App the printer will print the document 100%. This strange problem seems to have started after a Win10 update, but I can't prove that. I have ran the printer fix program from HP and will print the sample print page fine, but can't find the scanner. Thanks for any help.

And when i want to scan the phone for viruses, i go to the scan options menu from the device protection and select drive scan but i cannot see my connected phone contents as a drive and cannot select it to be scanned.

The second link in 9wood's post is the information you need here. You cannot scan Android devices from a Windows system because of the totally separate OS's. You need to install Norton 360 Android on your Android device. That app will have the necessary code to scan for Android based malware.

my mobile phone is hacked. Norton 360 for Android was already installed on the phone. and the virus that the hacker installed on Android OS doesn't let me run Norton 360 that is installed on the mobile phone. That's why i'm asking for another solution out of the phone itself and the 2nd lilnk you mention cannot work for me.

And what i want to know is how to present "an android mobile phone connected to the PC via USB cable" as "a USB drive instead of a mobile phone" to Norton 360 for Windows so that i can select that USB drive to scan. 152ee80cbc

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