Are digital coupons store-specific? I scanned one tonight but I was logged into a different location and I had to get the cashier to void the originals and put them in at the digital coupon price, which she did gladly and efficiently.

I reaching out to everyone to see if they have had an issue with the digital coupon not being applied after believing it was captured. More importantly I would like to get documentation of this fact.


How To Download Digital Coupons On Kroger App


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2 NEWS reached out to Kroger about the expanded change. The Cincinnati-based grocery store said all people who want to save money but do not have a digital account can just visit the customer service desk to request the discounts.

"We understand that not all customers choose to engage digitally when shopping with retailers. Customers who would like to take advantage of digital coupons can receive the discounted pricing at any customer service desk.

This is just a reminder that today you can load your Limit 5 Digital coupons to your Kroger Plus card! Once you have loaded the digital coupons to your card, you can use each one 5 times for a SINGLE transaction/purchase.

IMPORTANT: You can use these coupons up to 5 times in a SINGLE transaction. You cannot use these coupons in more than one transaction or in different transactions on different days. For example, if you choose to only use a coupon 3 times instead of 5 times in a single purchase, the coupon will be applied to that transaction and will no longer be valid for subsequent transactions!

Kroger Shop Groceries Find Digital Coupons & Order OnlineSave with digital coupons on groceries items and brands at Kroger. Shop online for pickup delivery or ship options and enjoy free delivery with a Boost membership.

Digital coupons have changed the way people shop for the best deals. It typically takes the internet or a smartphone in order to clip coupons and get the sale price. Grocery chains say those digital ads give customers more opportunities to save, but some consumers say the best deals are now only available to those who are tech savvy. Sara Wittmeyer of member station WFIU reports.

WITTMEYER: Edgar Dworsky is the founder of Consumer World, a trade publication that offers consumer advice. He and leaders of a half dozen other consumer groups recently wrote to the CEOs of the 12 largest grocery chains asking them to make digital offers available to unplugged shoppers.

WITTMEYER: Dworsky says none of the stores have responded. Meanwhile, New Jersey State Representative Verlina Reynolds-Jackson has come up with her own idea. She co-sponsored legislation earlier this year that would have made New Jersey the first state in the nation to require retailers to have printed coupons of digital coupons in stores.

WITTMEYER: The legislation didn't pass, but Reynolds-Jackson says she'll bring it back up again next year. Consumer advocates say that can't come soon enough for shoppers who are losing out because they can't access digital coupons.

Kroger noted that nearly 80 percent of the coupons offered to frequent shoppers are print coupons mailed directly to them and shoppers across age groups indicate they redeem digital offers at a higher rate than print coupons.

Public interest groups have charged that low-income shoppers and seniors, demographics that statistically have less access to and a lower level of comfort with technology, are being unfairly restricted from accessing in-store digital-only deals.

Making non-digital customers go to a service desk to receive the discounted price is very inconvenient for customers. I really value the retailers that automatically give you the discounted price if you are a loyalty member versus making you jump through hoops to download a digital coupon or clip a paper coupon.

As we increasingly move to a digital-first society, it should be no surprise that Kroger and other grocers, along with retailers, will slowly transition away from paper-based coupons. Similarly, we have seen society move to a cashless and paperless operating model, and coupons and promotions are making a similar transition.

However, eliminating paper-based coupons will be challenging in the case of Kroger, which is servicing multi-generations, as well as consumers at various stages of the digital adoption maturity curve. It will take a transition period to account for the customers who prefer paper-based ads and coupons to ensure that everyone is being served and that there is inclusivity for those behind in the digital transition.

Shoppers who regularly use coupons of any sort are already used to putting a lot of work into the process of saving money. The challenge here is access to the information, specifically what digital coupons are available so they can plan their shopping trip.

Kroger has somehow managed to make grocery shopping at their stores far too complicated with their digital couponing. Understand the goals as stated, but the execution has been a nightmare for consumers for years.

At the end of this trip, I personally spent over 10 minutes trying to sort out this digital coupon monster. In this case, Kroger has put so many obstacles in place it has certainly driven consumers to competitors, lost sales and employee frustration.

It is a step in the right direction but a band-aid for a cut a bit too large for a band-aid. This is a challenge that will be with us for decades, may as well solve the problem by offering coupons rather than channel dependent coupons.

You Tech, founded in San Francisco in 2008, serves digital coupons for more than 20 retail clients including Kroger. Its retailer-centric, cloud-based platform bridges the gap between online engagement and in-store purchases, creating a measurable way for retailers and brands to drive consumer purchase decisions online, in-store, and on-the-go, Kroger said. Its network includes more than 10,000 retail stores representing over $100 billion in retail sales and 100 million U.S. households. You Tech will continue to serve existing and future retail customers.

"You Tech's nimble and innovative digital coupon platform has enabled Kroger to deliver hundreds of millions of digital coupons to Kroger customers," Jeff Talbot, Kroger's VP of customer loyalty said in a statement. "This is a good strategic fit for both Kroger and You Tech. This transaction is consistent with our digital customer growth plan and provides Kroger a significant opportunity to expand our presence in Silicon Valley, enhancing our exposure to new technologies. You Tech will benefit from Kroger's strong balance sheet as it continues to expand its digital platform to many other retailers and CPG partners."

Kroger's accelerated growth strategy includes targeted capital investments to increase its store base and square footage in both new and existing markets, and to strengthen its connection with customers through the growing digital and mobile channels.

Customer use of digital coupons has accelerated exponentially over the past several years. Kroger began offering digital coupons in late 2009 and reached 500 million digital coupon downloads about three years later. Customers have downloaded more than 400 million more digital coupons in just the last 12 months, demonstrating their growing popularity and frequency of use.

The old adage is true at Kroger: It pays to be a member. And the best part is, it's free and takes just a few minutes to sign up. Kroger's membership program offers shoppers digital coupons and personalized deals, as well as access to fuel rewards (more on that below).

You can definitely shop without a Plus card, but the digital membership and coupons are pretty convenient. Even more so if you download the Kroger app (which is also free!). Then everything lives on the app, so you only need to bring your phone with you in order to save money when you shop.

That's right, Kroger has free stuff for its shoppers. Almost every Friday, the chain rolls out a digital offer for a freebie. But you don't need to rush into a store every Friday. The Krazy Coupon Lady site notes that the offer is available to download on Fridays, but you can cash it in for your freebie for up to two weeks.

You can reserve a pickup time up to three days in advance, although the Krazy Coupon Lady site notes that peak times are weekdays between 4:00 p.m. and 7:00 p.m. Keep in mind that if you are planning on using coupons, it might be best to avoid Wednesdays, since that's when Kroger changes up their weekly ads, the site reports. So your estimated price when you check out may look different than your total if you purchased items that were on sale in the previous weekly ad.

We understand that not all customers choose to engage digitally when shopping with retailers. Customers who would like to take advantage of digital coupons and do not have a digital account, can receive the discounted pricing at any customer service desk.

The Kentucky store customer service person asked if I had a computer or a smartphone. I said no. He then suggested that I go to the public library where I could access the digital coupons on their computer.

Thanks for the helpful suggestion. Even the first response is a bit impractical and time-consuming for both shoppers and store personnel. On top of that, how do shoppers even know that Kroger and its various nameplate divisions have changed their policy about giving digital discounts to non-digital customers? You have to read it on the internet, which many cannot do. And those who can go online, would never realize there is a new policy by reading their coupon FAQ which has not been updated:

Kroger has implemented a variety of policies which are not customer friendly. Digital coupons are the biggest offenders, but the small change charge on money back is another. There have been a variety of nickel and quarter charges in past years. Seems that Kroger has adopted the anti-customer airline mindset which includes one hand trumpeting all the wonderful things they will do for you while the other hand dips into your pocket for all it can get. ff782bc1db

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