Last updated: 23 July 2026

Home Eats respects your privacy and is committed to protecting the personal information of customers, restaurant partners and delivery drivers who use the Home Eats platform.

This Privacy Policy explains what information Home Eats collects, why we collect it, how we use it and the choices available to users.

1. Information We Collect

Home Eats may collect the following information:

• Name, email address and phone number

• Account login and profile information

• Delivery and collection addresses

• Restaurant and driver registration information

• Order details, food instructions and order history

• Payment method and transaction information provided through an approved payment provider

• Driver vehicle, licence and identification information

• Device information and notification tokens

• Location information when required for delivery and order tracking

• Communications sent to Home Eats support

2. How We Use Information

Home Eats may use personal information to:

• Create and manage user accounts

• Process and manage food orders

• Connect customers, restaurants and delivery drivers

• Provide delivery updates and push notifications

• Confirm delivery addresses and support live order tracking

• Process payments through approved payment providers

• Review restaurant and driver applications

• Provide customer support

• Prevent fraud, misuse and security incidents

• Improve the Home Eats app and services

• Comply with legal and regulatory requirements

3. How We Share Information

Home Eats may share information only when necessary to provide the service.

Information may be shared with:

• Restaurants that receive and prepare customer orders

• Delivery drivers who collect and deliver orders

• Payment providers that process transactions

• Firebase and other service providers used to operate the app

• Authorities when required by law or to protect users and the platform

Home Eats does not sell personal information to advertisers.

4. Data Storage and Security

Home Eats uses reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Information may be stored using trusted service providers, including Firebase services used for authentication, database storage and notifications.

Although Home Eats takes steps to protect information, no electronic system or internet transmission can be guaranteed to be completely secure.

5. Data Retention

Home Eats keeps personal information only for as long as reasonably necessary to provide the service, manage accounts, process orders, resolve disputes, prevent fraud and comply with legal or regulatory requirements.

Some order, transaction or safety records may be retained where required for legitimate business, security or legal purposes.

6. Account and Data Deletion

Users may request deletion of their Home Eats account and associated personal information.

To request account deletion, email:

homeeatsdelivery@gmail.com

Use the subject line:

Home Eats Account Deletion Request

Please include the email address or phone number linked to the account so that Home Eats can verify and process the request.

Home Eats will delete the account and associated personal information, except information that must be retained for legitimate security, fraud-prevention, transaction, legal or regulatory purposes.

7. User Rights and Choices

Users may contact Home Eats to:

• Request access to personal information

• Correct inaccurate or incomplete information

• Request deletion of an account and associated information

• Ask questions about how information is collected or used

• Withdraw consent where applicable

• Report a privacy or security concern

Requests may be sent to homeeatsdelivery@gmail.com.

8. Children’s Privacy

Home Eats is not intended for children who are not legally permitted to create an account or place food orders without the involvement of a parent or legal guardian.

Home Eats does not knowingly collect personal information from children in circumstances where parental or guardian involvement is legally required.

9. Changes to This Privacy Policy

Home Eats may update this Privacy Policy when its services, technology, legal requirements or data practices change.

The updated version will be published on this page together with a revised “Last updated” date.

10. Contact Home Eats

Questions, concerns or requests relating to this Privacy Policy may be sent to:

Email: homeeatsdelivery@gmail.com

Phone: 064 148 4161

Location: Cape Town, South Africa