Hola D2D Translator 

Privacy Policy

Effective Date: October 21, 2026

Hola D2D ("the App") helps door-to-door reps talk with Spanish-speaking customers through Ana, an AI assistant that joins the conversation on speakerphone. This policy explains what the App collects, why, and who handles it.

Calls with Ana

When you start a call, the audio of the conversation (what you and the customer say) is streamed through LiveKit, which carries the call, to OpenAI, which powers Ana's voice, understanding and replies. Your offer settings (your prices, pitch and answers to customer questions) are sent along so Ana answers with your offer. The App asks for your permission before your first call, and you can turn it off at any time in Settings, How calls work.

Hola does not record or store the audio of your calls. OpenAI and LiveKit process this data only to provide the service, under their own terms and privacy policies. According to OpenAI, data sent through its API is not used to train its models by default.

Information we store

• Sign-ups and callbacks: when a customer signs up or asks for a callback, the details Ana takes down (name, phone number, email, the plan and price chosen, how they plan to pay, the callback time and who makes the decision) are saved to your Hola account so you can follow up. Ana never collects card numbers, bank account numbers or Social Security numbers.

• Minutes used: how long each call lasted, to count the minutes on your plan.

• Your subscription: the App Store transaction ID, plan and billing period, to check your plan. We do not receive your name, Apple ID or payment details from Apple.

• A device ID: a random ID the App creates, to keep your calls and minutes together.

Information that stays on your phone

Your name and company, your offer settings, your Convo phrases, your Teach Me answers and your daily counts are kept on your phone. Phrases you add in Convo are sent to OpenAI to be translated into Spanish.

Service providers

• OpenAI: Ana's voice and replies, and Convo translations

• LiveKit: carries the call audio

• Supabase: our server and database

• Apple: subscriptions and payments

We do not sell personal information, use it for advertising, or use analytics or ad tracking.

Customers' information

Ana tells customers she is a virtual assistant. Reps should let customers know before putting Ana on speakerphone and before saving their details.

Keeping and deleting information

Sign-up, callback and minutes records are kept while your account is active. To have them deleted, email us at info@hola.talk.

Children's Privacy

The App is for adults working in sales. It is not directed toward children under 13 and does not knowingly collect personal information from children.

Security

Information is sent over encrypted connections, and access to stored records is limited to our server.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected with a new effective date.

Contact

If you have questions about this Privacy Policy, contact us at: info@hola.talk