The Hive Hair Studio Experience
The Hive Hair Studio Experience
INFORMATION YOU NEED TO KNOW:
INFORMATION YOU NEED TO KNOW:
The Hive Hair Studio is an appointment only salon and does not accept walk-ins.
The Hive Hair Studio is an appointment only salon and does not accept walk-ins.
When scheduling appointments utilize our online booking system when able to do so. Please be patient while we return your messages. The owners of The Hive are your service providers, receptionists, and social media managers. If you contact the studio outside normal business hours, you may not receive a response right away.
When scheduling appointments utilize our online booking system when able to do so. Please be patient while we return your messages. The owners of The Hive are your service providers, receptionists, and social media managers. If you contact the studio outside normal business hours, you may not receive a response right away.
No cash is kept on the premises. For payment, all major credit/debit cards are accepted. You may pay with cash, but your service provider will not be able to make change for you.
No cash is kept on the premises. For payment, all major credit/debit cards are accepted. You may pay with cash, but your service provider will not be able to make change for you.
All prior and future service and product sales are final and non refundable.
All prior and future service and product sales are final and non refundable.
APPOINTMENT EXPECTATIONS:
APPOINTMENT EXPECTATIONS:
Please arrive 5 minutes early. Upon arrival, text the studio at 517.338.3073 to inform us you have arrived. You may wait in your car, or in the second floor waiting area. Your service provider will notify you when it is time for you to come inside the studio, for your appointment. For your safety, and the safety of your service provider, the studio door is sometimes kept closed or locked during business hours.
Please arrive 5 minutes early. Upon arrival, text the studio at 517.338.3073 to inform us you have arrived. You may wait in your car, or in the second floor waiting area. Your service provider will notify you when it is time for you to come inside the studio, for your appointment. For your safety, and the safety of your service provider, the studio door is sometimes kept closed or locked during business hours.
Please do not bring anyone to your appointment with you. During your appointment we would love for you to relax and enjoy 1 on 1 time with your service provider. Parents are welcome to chaperone during their child's appointment.
Please do not bring anyone to your appointment with you. During your appointment we would love for you to relax and enjoy 1 on 1 time with your service provider. Parents are welcome to chaperone during their child's appointment.
CANCELATION POLICY:
CANCELATION POLICY:
48 hour notice is required to cancel appointments. If an appointment is canceled within 48 hours, or is not attended, you will be charged a cancellation fee of 50% of the scheduled services. This fee is used to compensate the service provider for their lost time.
48 hour notice is required to cancel appointments. If an appointment is canceled within 48 hours, or is not attended, you will be charged a cancellation fee of 50% of the scheduled services. This fee is used to compensate the service provider for their lost time.
If you decide against receiving a service or multiple services while at your appointment, it will be considered a last minute cancelation of the original service(s) booked.
By booking an appointment with us you acknowledge and agree to our cancelation policy.
Please understand that appointment times are limited. If you are running more than 10 minutes late for your appointment, we may, at our discretion, still accommodate you in the remaining time frame or reschedule your service. For repeat offenses of lateness, 50% of the service amount will be imposed as rescheduling charges.
If we do not hear from you for 15 or more minutes into your scheduled appointment time, it is considered a “No-Show,” and your card will be charged for 50% of the service scheduled. If a credit card is not on file, a negative balance will be added to your account for this amount.
REDO APPOINTMENT POLICY:
REDO APPOINTMENT POLICY:
If you ever feel like you are not completely satisfied with our service, please let us know during your appointment or within 7 days after your service has been performed. If we’re notified of your wish for an adjustment, we will consider scheduling you for an adjustment. The price of this adjustment may vary depending on our interpretation of the specific circumstances and can range from no charge to cost of product only, to full price. All prior and future service charges are final and non-refundable.
If you ever feel like you are not completely satisfied with our service, please let us know during your appointment or within 7 days after your service has been performed. If we’re notified of your wish for an adjustment, we will consider scheduling you for an adjustment. The price of this adjustment may vary depending on our interpretation of the specific circumstances and can range from no charge to cost of product only, to full price. All prior and future service charges are final and non-refundable.
Please note that this policy does not cover any deviations to the style or color agreed upon and discussed during the initial appointment. Any deviations from the initial requests would be considered an entirely new service, not an adjustment or redo.
Please note that this policy does not cover any deviations to the style or color agreed upon and discussed during the initial appointment. Any deviations from the initial requests would be considered an entirely new service, not an adjustment or redo.
OTHER POLICIES:
OTHER POLICIES:
Illness: For the safety of our staff and other guests, if you feel sick, please notify your service provider to discuss rescheduling your appointment. Our first priority is your safety and the safety of our staff.
Illness: For the safety of our staff and other guests, if you feel sick, please notify your service provider to discuss rescheduling your appointment. Our first priority is your safety and the safety of our staff.
COVID-19 exposure: Days 1-5 you must reschedule your appointment. Days 6-10 if you remain symptom free and test negative, you may attend your scheduled appointment but will be required to wear a high quality mask for the entirety of your visit. If you happen to test positive or have symptoms of COVID-19 within a week of having an appointment with us, please notify us. We are continuing to provide disposable face masks and hand sanitizer. If you would like your service provider to wear a mask, please request a masked appointment when booking your services or upon your arrival.
COVID-19 exposure: Days 1-5 you must reschedule your appointment. Days 6-10 if you remain symptom free and test negative, you may attend your scheduled appointment but will be required to wear a high quality mask for the entirety of your visit. If you happen to test positive or have symptoms of COVID-19 within a week of having an appointment with us, please notify us. We are continuing to provide disposable face masks and hand sanitizer. If you would like your service provider to wear a mask, please request a masked appointment when booking your services or upon your arrival.
Payment: Payment is due upon completion of your service. For payment, all major credit/debit cards are accepted. You may pay with cash, but your service provider will not be able to make change for you. No cash is kept on the premises.
Payment: Payment is due upon completion of your service. For payment, all major credit/debit cards are accepted. You may pay with cash, but your service provider will not be able to make change for you. No cash is kept on the premises.
Card Authorization: You authorize us to keep your signature and my credit card information securely on file in our account. You also authorize us to charge your credit card for any outstanding balances when due.
Card Authorization: You authorize us to keep your signature and my credit card information securely on file in our account. You also authorize us to charge your credit card for any outstanding balances when due.
Attendance: Please do not bring anyone to your appointment with you. Only those with appointments will have reserved spots to be seated. During your appointment we would love for you to relax and enjoy 1 on 1 time with your service provider. Parents are welcome to chaperone during their child's appointment.
Attendance: Please do not bring anyone to your appointment with you. Only those with appointments will have reserved spots to be seated. During your appointment we would love for you to relax and enjoy 1 on 1 time with your service provider. Parents are welcome to chaperone during their child's appointment.
Services and Pricing: Services and prices may be subject to change without notice.
Services and Pricing: Services and prices may be subject to change without notice.
Right to Refuse Service: The safety of our staff and clients is paramount. As such, we reserve the right to refuse service to anyone we feel may pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (continuous cough, displaying fever symptoms), or displays of any rude/obnoxious or otherwise inappropriate behavior. We will demand that you leave our studio, and you may be prohibited from returning.
Right to Refuse Service: The safety of our staff and clients is paramount. As such, we reserve the right to refuse service to anyone we feel may pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (continuous cough, displaying fever symptoms), or displays of any rude/obnoxious or otherwise inappropriate behavior. We will demand that you leave our studio, and you may be prohibited from returning.
Product Returns: All Product sales are final. No returns or exchanges.
Product Returns: All Product sales are final. No returns or exchanges.
Wheelchair Access: We have access for one (1) wheelchair at a time in the studio. However, our shampoo sink does have a fixed stationary chair. There is a ramp on the rear entrance to the building as well as an elevator. If you require any assistance, please advise us ahead of time and we will do all we can to accommodate you.
Wheelchair Access: We have access for one (1) wheelchair at a time in the studio. However, our shampoo sink does have a fixed stationary chair. There is a ramp on the rear entrance to the building as well as an elevator. If you require any assistance, please advise us ahead of time and we will do all we can to accommodate you.
Smoking and Vaping: It is illegal to smoke or vape anywhere in our studio.
Smoking and Vaping: It is illegal to smoke or vape anywhere in our studio.
Personal Items: Please ensure you retrieve all your personal items before leaving our salon as we cannot be held responsible for lost items.
Personal Items: Please ensure you retrieve all your personal items before leaving our salon as we cannot be held responsible for lost items.
Limitation of Liability: You shall not hold The Hive Hair Studio or our independent service providers liable and agree to indemnify us for any harm, claim, loss, costs, damage, injury, or product reaction to any person or property arising, either directly or indirectly from our service, or any other reason whatsoever.
Limitation of Liability: You shall not hold The Hive Hair Studio or our independent service providers liable and agree to indemnify us for any harm, claim, loss, costs, damage, injury, or product reaction to any person or property arising, either directly or indirectly from our service, or any other reason whatsoever.
SMS Compliance: When booking an appointment with us, you agree to receive SMS text messages from 517.338.3073. You may opt out at any time by logging into your Vagaro client profile.
SMS Compliance: When booking an appointment with us, you agree to receive SMS text messages from 517.338.3073. You may opt out at any time by logging into your Vagaro client profile.
Thank you for your patience and understanding.
Thank you for your patience and understanding.