AI Chatbot・Ask AI Anything for macOS is developed by Hira Amin, an independent developer. It is not made by, affiliated with, or endorsed by OpenAI.
Email: ha2957740@gmail.com
Response time: Usually within 2 business days.
Click Support in the app's sidebar. This opens an email that already includes your app and macOS version.
Or email us directly and include:
Your app version (AI Chatbot menu → About AI Chatbot) and macOS version.
What you were doing and what went wrong.
A screenshot, if possible.
For billing questions, the purchase date and the plan.
Never send us your Apple Account password, card number, or other payment details. We will never ask for them.
After you confirm a purchase, the Premium screen closes by itself as soon as Apple confirms the payment. This usually takes a few seconds. You'll know Premium is active when the Upgrade and Restore Purchase buttons disappear from the sidebar.
If your purchase needs approval through Ask to Buy, Premium turns on once the family organiser approves it.
If the Premium screen is still open after a minute (for example, on a slow connection):
Click Continue with Free Plan to close it. This does not cancel or change your purchase.
Check the sidebar. If Upgrade and Restore Purchase are still showing, follow the steps in the next question.
Make sure the App Store on this Mac is signed in with the same Apple Account you used to buy Premium. Open the App Store and click your name.
In the app, click Restore Purchase in the sidebar. In version 2.2 no message appears after restoring, so wait a few seconds.
Quit the app with ⌘Q and open it again.
Check that your subscription is still active: App Store → your name → Account Settings → Subscriptions.
If Premium still doesn't appear, email us with the purchase date and a screenshot of your Apple receipt. Hide any payment details first.
Click Continue with Free Plan at the bottom of the Premium screen. This keeps you on the free plan.
Closing the screen never starts a trial or a charge. You are only charged if you confirm in Apple's payment sheet, the window that asks for your password or Touch ID.
On the free plan, the app offers Premium when it opens and when you reach a free limit. Just click Continue with Free Plan each time.
Free trials are decided by Apple, and usually you get one per Apple Account. If you have had a trial for this app before, the subscription starts straight away.
In version 2.2 the Premium screen may show trial text even if you aren't eligible. Apple's payment sheet always shows the real terms before you confirm.
If you didn't mean to subscribe, cancel it (see below) and request a refund from Apple at reportaproblem.apple.com.
Open the App Store on your Mac.
Click your name at the bottom of the sidebar.
Click Account Settings and sign in if asked.
Next to Subscriptions, click Manage.
Find AI Chatbot and click Cancel Subscription.
You can also cancel on your iPhone, iPad, or the web; see Apple's guide. Premium stays active until the end of the period you've paid for. Deleting the app does not cancel a subscription.
Apple handles all refunds:
Go to reportaproblem.apple.com and sign in.
Choose I'd like to… → Request a refund.
Pick a reason and the purchase, then submit.
Apple decides on refund requests. We can't issue refunds ourselves, but we're happy to help you find the purchase.
Lifetime is a one-time payment that unlocks Premium for as long as we offer and support the app. It never renews.
AI models and features can change over time.
Full details are in the Terms of Use.
No. AI Chatbot is an independent app that uses OpenAI's API. A ChatGPT or other OpenAI subscription doesn't unlock Premium. Premium is bought separately in the Mac App Store.
Apple sets local prices and taxes for each country. The App Store shows your price before you buy.
Check your purchase history at reportaproblem.apple.com. Charges from this app appear as AI Chatbot. If you still can't identify a charge, contact Apple Support.
These are total limits, not daily ones:
AI Chat: 5 messages
Images: 2 creations or edits
Deep Research: 3 reports
Code Interpreter: 2 code generations
Diet Planner: 2 meal plans
Calorie Calculator: 2 estimates
Transcription: 2 summaries / rewrites
Premium removes these limits.
Messages are checked automatically for harmful content before an answer is generated. Sometimes a harmless message is flagged by mistake. Try rewording it. If it keeps happening, email us the message text.
AI can be wrong, even when it sounds sure. Turn on Search for current information, or try Think for harder questions. Always check important facts yourself, especially for health, legal, or money matters.
Check your internet connection.
Pick a different model from the menu at the top of the chat.
Quit with ⌘Q and reopen the app.
If the problem continues, email us the model name and the time it happened.
No. The Run button asks the AI to predict what the code would print. Your code isn't executed on your Mac, so the output may be wrong. Always test code yourself before using it.
Paste a public YouTube video link and click Transcribe.
When the transcript appears, you can summarise it or rewrite it in a style such as Professional, Casual, Short, or Elaborated.
Videos must be 3 minutes or shorter. If the app can't read a video's length (for example, if the video is private), it shows the same "3 minutes or less" error.
Transcription can take up to a minute.
Only transcribe videos you are allowed to use.
They are AI estimates for general information only, not medical or nutritional advice. Speak to a doctor or dietitian before changing your diet, especially if you have allergies or a health condition.
Open System Settings → Privacy & Security.
Under Microphone and Speech Recognition, turn on AI Chatbot.
Quit and reopen the app.
In version 2.2, voice input recognises English (US) speech.
Your saved chat history is stored locally on your Mac. Content submitted for AI processing is also transmitted to the relevant service providers, as described in our Privacy Policy.
Delete a chat: Click the ⋮ button next to the chat in the chat list and choose Delete.
Delete a research report: Open the menu next to the report and choose Delete.
Remove everything, including generated images:
Quit the app.
In Finder choose Go → Go to Folder… and enter ~/Library/Containers/com.ai.chatbot.personalized.
Move that folder to the Trash.
Deleting chats or this folder removes data from your Mac only. It does not delete content already sent to OpenAI or Gladia, which they keep as described in the Privacy Policy (section 5).
Yes. Use the chat's menu, or the export button at the top right, to export it as PDF or Word.
Press ⌘Q, or choose AI Chatbot → Quit AI Chatbot.
If a window such as the Premium screen is open, close it first with Continue with Free Plan.
If the app stops responding, press ⌥⌘Esc (Option-Command-Escape), select AI Chatbot, and click Force Quit. Please email us if this happens.
A Mac with macOS 12 or later and an internet connection.
Quit the app.
Drag AI Chatbot from the Applications folder to the Trash.
To remove your local chats and images too, follow the Remove everything steps above.
Uninstalling doesn't cancel a subscription. Cancel it in the App Store first.
No. AI Chatbot is an independent app that uses OpenAI's API. It is not made, sponsored, or endorsed by OpenAI.
OpenAI states that data sent through its API is not used to train its models by default. Messages are passed through our server to OpenAI and are not stored on our server after the answer is returned. OpenAI may keep API data for up to 30 days for abuse monitoring.
For full details, including attached files and transcription, see the Privacy Policy.
Yes, basic usage analytics through Firebase Analytics, such as app opens and the app and macOS version. It doesn't receive the content of your messages. The app has no ads.
The app is rated 4+, but AI answers may not always suit children. Children should use it with a parent or guardian. Parents can use Screen Time and Ask to Buy to manage access and purchases.
Email ha2957740@gmail.com with a short description and a screenshot. Please don't include passwords, payment details, or other sensitive information.
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