Ability to provide expertise, technical guidance and training to ensure projects and operations are carried out effectively.

Shares technical knowledge to solve work problems

• Demonstrates broad learning perspectives

• Serves as a resource to others on technical/work issues and problems

• Develops awareness that the key tool to consulting is the integrated person of a consultant

Provides timely help and expertise to clients

• Actively guides others in interpreting and solving work issues

• Provides advice on situations requiring immediate attention

• Willing to take the extra mile for the client to level with the best practices in a given field

Ensures clients receive up-to-date and effective solution/ information

• Explores, develops and presents alternatives and approaches

• Grasps complexities and perceives relationship among issues

• Proactively shares information and resources across organization

• Evaluates and improves client experience through account management, assessment and measuring end result of the consulting activity

Mentors clients in addressing the technical problem at an organizational level

• Shares and discusses critical information that increases other employees’ understanding

• Actively supports continuous learning and keeps abreast of new developments within technical area

• Finds appropriate ways to use new ideas, approaches, and knowledge to more effectively address organizational challenges

• 4: Director III

• 4: Director IV

• 3: Architect IV

• 2: Development Management Officer II

• 4: Development Management Officer IV

• 3: Engineer III

• 3: Engineer IV

• 4: Engineer V (Division Chief)

• 4: Medical Officer IV

• 3: Program Development Officer IV