Ability to provide support and services in order to meet the administrative/clerical requirements of the office.

Delivers support services on time

• Ensures that services are delivered in a manner that suits the cneeds of the team in accordance to the work standards set by DOH

• Asks questions in order to clarify the needs and requirements associated with team or section’s deliverables

Manages expectations of team members in delivering support services

• Recognizes opportunities to offer suggestions or alternatives to team members and explains the implications, benefits and disadvantages

• Diplomatically negotiates deadlines, in light of needs, available options and resources

Balances urgent and important tasks when delivering support services

• Respects negotiated deadlines and keeps others informed of the progress or unpreventable delays related to the delivery of services

• Accurately determines priorities in light of urgent tasks and deadlines

Exceeds level of support services by extending foresight to team members

• Supports others in managing their tasks/responsibilities by providing information or resources

• Proactively overcomes obstacles in service/support delivery by finding alternate ways in meeting internal clients’ needs

• Demonstrates initiative in supporting the team by keeping abreast of their initiatives, situations, and needs

• 1: Administrative Assistant II

• 1: Administrative Assistant III

• 1: Administrative Assistant III (FATAD)

• 2: Administrative Assistant V

• 2: Administrative Assistant VI

• 1: Administrative Officer I (HFDB, NVBSP)

• 2: Administrative Officer IV

• 2: Senior Administrative Assistant II