Ability to develop and monitor processes and organize resources to achieve desired results.

Explains the business process and workflow and analyzes resources to support achievement of desired results

• Analyzes business processes to identify process owners, cycle time, variations and redundancies to support streamlining and other business improvements

• Creates an effective work flow that effectively coordinates and integrates tasks and functions

Breaks down and refines established processes for enhancement and improvement

• Delineates complex processes into more simple tasks and functions

• Effectively communicates and coordinates with other stakeholders in the process

• Establishes clear, well-defined processes necessary to achieve the desired outcomes

Develops business processes and anticipates potential problems with recommended measures and solutions

• Evaluates efficiency and effectiveness of resources utilization and results accomplishment

• Identifies and addresses process problems promptly and follows through to ensure that corrective or recommended process updates are effectively implemented

• Identifies and takes advantage of opportunities to accomplish multiple objectives and obtain synergies through process development and management

Plans out the resources and existing processes to come up with desired results and solutions

• Organizes people and activities to accomplish results

• Serves customers by developing and maintaining SOPs and other policy/procedure guidelines that foster continuity of operations and organizational resilience

• Understands the various approaches for mapping the workflow of business processes to outline steps users follow and to develop a baseline for improvements or reengineering

• 2: Administrative Officer IV

• 2: Senior Administrative Assistant II