Ability to use persuasion to gain the support and cooperation from clients, superiors, colleagues, subordinates and other parties to achieve a desired course of action consistent with the Department’s strategic goals and objectives.

Sometimes affects others decisions and/or stands

• Demonstrates ability to influence others when appropriate

• Develops and presents persuasive arguments that enlist support and addresses the concerns, wants, and needs of others; demonstrates how one’s position benefits the audience, and elicits and responds to objections

Usually tactically affects others decisions and/or stands

• Usually anticipates objections and plans how to overcome them using new information or approaches, identifies key decision makers, builds alliances, and enlists third party support and outside resources

Always tactically affects others decisions and/or stands

• Even in the most difficult or complex situations, anticipates objections and plans how to overcome them using new information or approaches, identifies key decision makers, builds alliances, and enlists third party support and outside resources

• Maintains an awareness of goals and objectives and navigates solutions towards desired ends, while maintaining relationships and supporting consensus

Mentors staff in influencing others decisions/stands

• Models, leads, trains, and motivates multiple levels of personnel to be excellent in influence

• Uses all available information appropriately to guide decisions and negotiations to meet objectives, while acting with integrity

• 4: Director III

• 4: Medical Officer V