Privacy Policy

Effective Date: [Insert Date]

Moceo Ventures LLC, doing business as “Hey Hooman” (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app and services (“Services”).

By using the Hey Hooman app, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. User Information

• Email address

• Firebase Authentication UID

• Account creation timestamp
  
  

b. Pet Information

• Pet name, breed, personality traits, profile image

• Life status (e.g., active, passed away)

• Associated user IDs (familyUserIDs)
  
  

c. Reminder and Message Data

• Reminder names, descriptions, timezones, recurrence settings

• Message content generated by AI (OpenAI)

• Message reactions (e.g., heart, paws, laugh)

• Message read status and timestamps
  
  

d. Device and Notification Data

• FCM (Firebase Cloud Messaging) tokens for push notifications

• Platform logs and error events
  
  

e. Analytics and Usage

• Activity timestamps (e.g., when reminders trigger)

• API usage logs, including OpenAI costs

• Daily stats on active users, messages, and reminders
  
  

2. How We Use Your Information

We use your information to:

• Generate personalized pet messages using OpenAI

• Send reminders and updates via push notifications and email

• Improve product performance, fix bugs, and monitor stats

• Deliver daily recaps to our internal team

• Alert users about system errors or spending limits

• Track overall app engagement and growth
  
  

3. Third-Party Services

We use third-party providers to power core features:

Service & Purpose

• Firebase - Authentication, database, cloud functions

• FCM - Push notifications

• OpenAI API - Personalized message generation

These providers may collect limited metadata necessary for their functionality. They do not have access to full user or pet data unless explicitly required.

4. How We Protect Your Data

We implement industry-standard security practices:

• Secure API key management (Google Secret Manager)

• Role-based access to Firestore

• Encrypted transport via HTTPS

• Regular audit of error logs and system behavior
  
  

We never sell or rent your data to third parties.

5. Children’s Privacy

Hey Hooman is not intended for children under 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or update your personal data

• Delete your account and associated pet data

• Opt out of push notifications and marketing emails
  
  

You can manage preferences in-app or email us at willoeai@gmail.com.

7. Data Retention

We retain your data while your account is active. Upon deletion:

• Pet messages, reminders, and user associations are permanently deleted or anonymized.

• Logs and analytics may be retained in aggregate for operational monitoring.
  
  

8. International Users

The Hey Hooman app is intended for use in the United States only. If you access our services from outside the U.S., you do so at your own risk and are responsible for compliance with local laws.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Users will be notified via the app or email.

10. Contact Us

For questions, concerns, or to exercise your data rights, contact:
📧 willoeai@gmail.com
Moceo Ventures LLC
New York, NY