Haynes Properties - Landlord’s Policies, Rules and Regulations

Landlord’s Policies,

Rules and Regulations

For

Haynes Properties

Table of Contents

CONTACT INFORMATION

SMOKING

SATELLITE DISHES/ANTENNAS

WALKWAYS

WINDOWS

WINDOW COVERINGS

NOISE

HOUSEKEEPING

COOKING

UTILITIES

TRASH/GARBAGE RECEPTACLES

MAINTENANCE

PLUMBING

VANDALISM/ILLEGAL ACTIVITIES

COMMON AREAS

ROOF

WINDOW SCREENS

CARPETS

AIR CONDITIONER FILTERS

AIR CONDITIONER

PLUMBING

SMOKE ALARMS

LAWN MAINTENANCE

PEST CONTROL

POOL MAINTENANCE

WATERBEDS & WEIGHT LIFTING EQUIPMENT

INSPECTIONS

OCCUPANCY

PETS

PARKING OF VEHICLES

SERVICE CALLS/ EMERGENCY REPAIRS

WEAPONS

ACCESS FOR REPAIRS

DRUGS AND ILLEAGAL SUBSTNCES

MOLD

ABANDONMENT

ALTERATIONS

LOCKOUT/LOST KEY/GARAGE DOOR OPENER REMOTES

LEASE PAYMENTS

RENTERS INSURANCE

NON-SUFFICIENT FUNDS (NSF) CHECKS

BILLINGS FOR REPAIRS AND LATE CHARGES

DOCUMENT REQUESTS

CHECK-IN PROCEDURES

CHECK-OUT PROCEDURES

It is a pleasure to welcome you as our tenant. We believe that if you are familiar with some of our obligations, responsibilities, and policies, most misunderstandings will be avoided and, consequently, a better relationship will be established between us.

We are managers for the owners of rental properties and are bound by legal contracts with them, as well as with our tenants, in most actions we take. We believe we can best serve the interests of our owners by offering complete, courteous, and prompt service to you, their tenants. However, both parties to any lease or rental transaction have certain obligations and responsibilities. THESE OBLIGATIONS DO NOT LIE SOLELY WITH THE OWNER OR HIS PROPERTY MANAGER. You are requested to read the lease agreement which you have signed or will sign with us. It is a legal document and is binding on all parties who have signed it. We, as the property manager, have no authority to deviate from this contract We will be very happy to answer your questions about it, but you are requested not to ask us to breach any of its

Covenants.

A deposit will be posted by all tenants. This deposit is made by you to indicate your good faith that you will abide by all covenants of the lease agreement. If you do not fulfill your part of the contract, the deposit will be used to reimburse the owner for any loss he suffers. If the deposit should be inadequate to cover the loss, you will be billed for the balance.

We are at times forced to use some or all a tenant's deposits for the following reasons: (1) failure to give sixty (60) days' written notice, prior to the expiration of your Lease Agreement, that you intend to vacate the property. WE CANNOT ACCEPT THIS REQUIRED NOTICE BY TELEPHONE; (2) failure to leave premises clean when vacated (which includes professionally shampooed carpets); (3) damage to building, furniture, built-in appliances, or landscaping through negligence, misuse, or maliciousness.

During the term of your lease you will be required to take normal care and perform normal maintenance on the property and its equipment. This includes such items as:

CONTACT INFORMATION

Tenant shall keep the landlord/manager informed of current contact information always, including phone numbers, emails, and emergency contacts.

SMOKING

Smoking in the home or within 25 feet of the building is prohibited. Tenant will be held liable for any smoke-related damage, including odor or stains in the walls, ceilings, carpets, flooring, and other damage caused by smoking. Tenants are responsible and liable for the actions of their guests and visitors.

SATELLITE DISHES/ANTENNAS

Satellite dishes and antennas may not be installed or attached to the building. Satellite dishes must be free-standing and require prior written landlord/manager approval.

WALKWAYS

All walkways and stairs are to be kept clear and free of debris at all times. Absolutely no storage or accumulation of any items on or near walkways or interior or exterior stairs. All brooms, mops, waste receptacles, etc. must be stored inside the rental.

WINDOWS

Tenant responsible for broken glass, damage to screens

WINDOW COVERINGS

Tenants may not use bed sheets, blankets, or other similar materials for window coverings. Blinds must remain in the down position. Tenant’s personal curtains and window coverings cannot be visible from the outside. Damaged blinds must be replaced immediately (within 72 hours).

NOISE

Tenants shall respect their neighbor’s rights to peace and quiet and shall keep all noise to a minimum, including keeping voices, music, stereos, vehicles, and television levels to a minimum. Tenants shall use the premises in a way as to not disturb neighbors, including not slamming doors, knocking on walls, stomping on floors, honking, revving engines, or in other ways being disruptive. Any noise between the hours of 10pm – 8am will not be tolerated.

HOUSEKEEPING

Tenants shall keep the premises clean, sanitary, and neat by performing routine housekeeping at regular intervals, including keeping clutter to a minimum, disposing of trash and garbage in a proper manner, sweeping, vacuuming and wiping down all surfaces. Tenant may not make any permanent changes to the dwelling (including painting) without written permission from the landlord/manager. Tenant is responsible for keeping light bulbs and detectors in working order for the duration of tenancy.

COOKING

Cooking shall only be conducted in the kitchen. A barbeque outside is permitted. Tenant shall never pour cooking grease or other damaging/obstructing objects down toilets, sinks or drains.

UTILITIES

Water, Sewer, Electric, Garbage paid by tenant.

TRASH/GARBAGE RECEPTACLES

All trash and garbage shall be (tied in plastic bags if applicable to your unit) placed in the proper receptacles. Receptacle lids must close completely after every use. Trash and garbage

shall never be placed beside or behind the receptacles. The trash and garbage receptacle is for tenant use only. Absolutely no furniture is to be placed or disposed of in or near the receptacles. The cost of disposal of such large items will be charged to the owner of the items. Recycling bins are for the proper disposal of recyclable trash only. Flatten all boxes before putting them in the recycle bin. Each Resident is responsible for keeping the area directly surrounding their home clean. Single-Family Homes: Tenants shall adhere to their city’s pick-up schedule.

MAINTENANCE

Maintenance requests must be made in writing online using the Haynes Property Management Maintenance Request Form. Tenant is liable for all expenses incurred that are a result of tenant misuse or neglect, including that done by guests and visitors.

PLUMBING

Tenant shall report all drips and leaks immediately to the landlord/manager. Tenant is liable for all expenses or repairs resulting from tenant stopping of waste pipes or overflow from sinks, tubs, toilets, showers, washbasins or containers.

VANDALISM/ILLEGAL ACTIVITIES

Vandalism of any kind will not be tolerated. Any tenant or guest who vandalizes the rental or grounds in any way is liable for criminal prosecution. Tenant is liable for all expenses associated with returning the premises to their proper condition. Illegal activity of any sort will not be tolerated. All illegal activities will be reported to the proper authorities and will result in immediate eviction.

COMMON AREAS

Tenant shall not keep personal belongings in common areas or obstruct halls, stairways, elevators, laundry rooms, or other common areas.

ROOF

Tenant shall not be permitted on the roof of the property at any time.

WINDOW SCREENS

The landlord/manager is not obligated to provide screens for windows or doors. Screens can be provided at tenant’s expense.

CARPETS

Carpets must be professionally cleaned. The tenant will arrange for carpets to be professionally cleaned and provide receipt after tenant vacates at tenant’s expense.

AIR CONDITIONER FILTERS

The unit contains one or two air filters. It is your responsibility to keep these filters clean. THEY MUST BE REMOVED AND CLEANED OR REPLACED AT THE BEGINNING OF EACH MONTH.

AIR CONDITIONER

Clogged and overflowing drain lines are caused by dirty filters and maintenance calls to clean are the responsibility of the tenant. Any damage to the interior or exterior unit due to neglect will be the responsibility of the tenant. The outside unit must be kept free of dirt, grass, pet hairs, fire ant mounds and the like to avoid damage to the compressor. Damage caused by these items becomes the tenant's responsibility. These precautions will allow the unit to work more efficiently and economically.

PLUMBING

Tenant to report all leaks immediately. You will also be required to replace faucet washers and faucet seals. This requires only three tools, and they are usually found in every home - a screwdriver, adjustable wrench, and faucet seat wrench. You must keep your drains free of grease, hair, lint, or food.which can clog them. DO NOT flush any object other than toilet paper, even if it states on the package that it is flushable (i.e., tampons). You will be charged for such a stoppage. The owner will pay only for stoppages that are caused by faulty construction, such as mortar or stones in the sewer, or by tree roots. If you should have a stoppage you are personally unable to eliminate, the best solution is for you to call a drain service. If the drain service determines that the stoppage was caused by mortar, stones, or tree roots we will reimburse you for the expense. Tenant responsible for housekeeping to prevent mold and ventilation to prevent mold. The landlord has no liability for bodily injury due to tenant caused mold.

SMOKE ALARMS

All rental property must have a minimum of one smoke detector/alarm. It is your responsibility to check the alarm periodically to insure it is operating properly. The primary reason for it not operating properly will be due to "dead" batteries. It is your responsibility to replace them. A good rule of thumb is to replace batteries at least twice a year. To determine if the smoke alarm is operative, you can hold a candle or a lighted match next to it. If the batteries are getting weak, some alarms will beep. To check the battery of the alarm, take a broom handle and push against the test button and if the batteries are okay, it will beep. Notify us immediately if your home doesn't have a smoke alarm or the one(s) you have is not operative for any reason other than dead batteries.

LAWN MAINTENANCE

You are responsible for upkeep of the lawn, bushes, and trees on a continual basis. This includes cutting, edging, trimming of trees, and watering of the lawn. The exterior appearance of the home reflects the living conditions of the residents.

PEST CONTROL

The control of mice, sugar or pharaoh ants, fire ants, roaches, silverfish, etc., is your responsibility. This service is not provided by the property owner. Wood ants and termites are treated by the owner if not a result of a condition created by the tenant (i.e., placing firewood next to or in a home or garage).

POOL MAINTENANCE (if applicable)

Tenant is responsible for pool maintenance as set out in the lease agreement. Special Provision: Tenant is aware of the danger and responsibility of occupying a property that has a pool. Children should not be left unattended or unsupervised in or around the pool area. Tenant relieves Owner and Managing Agent of all liability associated with occupying a property with a pool.

WATERBEDS & WEIGHT LIFTING EQUIPMENT

THERE WILL BE NO WATERBEDS & WEIGHT LIFTING EQUIPMENT, unless authorized by a separate written Addendum to this Residential Lease Agreement.

INSPECTIONS

Routine inspections of the premises will be conducted with proper notice.

OCCUPANCY

Occupancy is limited to those listed on the Lease Agreement. Any additional person(s) staying in the home for a period of more than 14 days must complete an application and be approved for tenancy. Unapproved occupants staying in the home for more than 14 days will result in termination of tenancy for all occupants. For emergency purposes, please inform the landlord/manager of the name and license plate number of any person staying in the home for any amount of time.

PETS

No animals shall be permitted inside the rental or on the premises at any time unless tenant has authorization for the animal in writing from the landlord/manager. Always contact our office before acquiring a pet as some owners do not permit pets in their property. Failure to do so is a violation of your lease. If you obtain a pet(s), you are encouraged to keep them under control to ensure that no damage is caused. Any damages caused by pets will be charged to you. A non-refundable pet fee will be required. Flea treatment is required at tenants expense after tenant vacates.

PARKING OF VEHICLES

Parking or cleaning vehicles on the grass areas of the home is not permitted. Major repair of vehicles IS NOT ALLOWED on the property. No inoperative vehicles will be kept on the premises without permission of Haynes Properties.

SERVICE CALLS/ EMERGENCY REPAIRS

Paragraph 18 of your lease agreement provides basic guidelines for responsibility of repairs. As a guideline, the following would be considered emergency repairs:

· BACKING UP OF SEWER LINE which may create a health hazard.

· FREE FLOWING WATER that cannot be turned off and would result in damage to personal property and the home.

· ELECTRICAL OR GAS PROBLEMS which will result in complete loss of power, possible fire and damage to the home and contents.

Maintenance problems in the following categories ARE NOT CONSIDERED TO BE AN EMERGENCY but will be acted on as quickly as possible:

· Air conditioner problems.

· No hot water.

· Broken windows.

· Heating unit not working properly.

· Homes with two (2) complete bathrooms - toilet stoppage of one of the bathrooms.

· Refrigerator not working (if applicable and provided by landlord).

· Locks.

Any repairs that are not coordinated through the property management section will be at the tenant's expense. There is absolutely no exception to this rule. If you require a special appointment time with a repairman that results in the repairman billing an extra charge, you will be billed the additional amount that exceeds the regular service fee. Should you be unable to keep an appointment and not cancel prior to the service technician arriving, you will be responsible for any additional service fees billed. There will be a $35 repair deductible per service call. Failure to pay the repair deductible upon billing will result in the amount being deducted from the next month's rent, causing rent to be short, and additional fees being assessed.

WEAPONS

Tenant shall not possess, use, or store deadly weapons in the rental or elsewhere on the premises, including firearms.

ACCESS FOR REPAIRS

$100 fee if access not allowed by tenant for scheduled repairs

DRUGS AND ILLEAGAL SUBSTNCES

No growing, processing, possessing, using of any illegal substances.

MOLD

Tenant responsible for housekeeping, ventilation to control. Tenant to notify landlord immediately if observe leaks. There is no liability to landlord if bodily injury occurs due to mold.

ABANDONMENT

If tenant abandons property landlord can take possession and store possessions at tenant’s expense and at no liability for tenant possessions.

ALTERATIONS

No alterations of property without written permission by landlord

LOCKOUT/LOST KEY/GARAGE DOOR OPENER REMOTES

Lockout service may be requested between 10am-4pm, Monday – Friday for a $75.00 Lockout Fee. After-hours lockouts will require the use of an independent locksmith. Tenants shall not change or add to the locks of the rental at any time. Lock changes shall be conducted only by the landlord/manager. New locks may be requested for a fee.

· Original Master Key provided by landlord

· Tenant will pay $200 fee for entry and cost to re-key if locks changed

· $50 fee to replace key or Garage Door Opener Remote

LEASE PAYMENTS

Lease payments may be made online by electronic funds transfer or credit card. All lease payments are due on the 1st of the month. If your payment has not been received by 11 :59 PM on the 3rd of the month, a late fee will automatically be assessed. It is your responsibility to ensure that payments reach us by the 3rd. The late charge is stated on your lease and is assessed in two ways; a fixed charge of $100.00 PLUS a charge of $25.00 each day that the rent is outstanding beyond the 3rd day.

Should the payment not be received by 11:59 PM on the 3rd of the month, we will automatically issue a Notice to Quit and Vacate (NTQ). If the rent PLUS all late charges and a $75.00 charge for the NTQ is not received in our office within three (3) days after receipt of the NTQ, we will order a Forcible Entry & Detainer (FE & D). You will then receive a letter from the Constable informing you of your court date to appear regarding this matter. If you fail to appear in court, we will automatically receive a Judgment giving us authority to take possession of the property on a specific date.

RENTERS INSURANCE

You are Required to carry a Renters Insurance Policy for the term of your Lease.

NON-SUFFICIENT FUNDS (NSF) CHECKS

When a rent payment is returned NSF, we treat the rent as if it had never been paid. Therefore, it costs you a $75.00 NSF check or Funds handling charge, plus the percentage and daily late charges specified in your lease agreement. These charges accrue in accordance with your lease. Once we have communicated with you and have made notations of your intentions to make your NSF check good, it is up to you to fulfill this agreement. Failure to do so within 24 hours of the mutually agreed upon time will leave us no option but to deliver to you a "Notice to Quit and Vacate" (an eviction notice demanding that you pay immediately or vacate). This is a legal step we must take to protect the owner's rights and will cost you an additional $75.00.

We realize that at times an NSF check is the result of a bank error. If this is the case, you must provide us with a letter from your bank stating it was their error. If the bank confirms it was their error, the late charges will be waived. However, the $75.00 NSF fee will be assessed and must be paid.

BILLINGS FOR REPAIRS AND LATE CHARGES

This expense to you is stipulated in your lease. Our policy is to deduct any amounts that have been outstanding over thirty (30) days from your next regular monthly rent payment. This deduction will cause you to be short of the required rental payment and if not paid by the 3rd of the month, the normal late payment procedures will be followed by our staff. To prevent unnecessary expenses to you, please keep your non-rent bills paid on a timely basis.

DOCUMENT REQUESTS

There will be a $1.00 charge per page for additional requested copies of any of your lease related documents. There will be a $25.00 charge for each request to our office requiring a written response for verification of tenancy and payment history. This fee may be waived if tenant is purchasing a home and purchase is made through our sales staff

CHECK-IN PROCEDURES

At the time you sign your lease, or soon thereafter, you will be provided a copy of the check-in inspection sheet for the home. This will be signed by you and your property manager. You have forty-eight hours after occupancy to report any defects using this checklist. The checklist is not a repair request. Repair requests must be submitted separately. The property manager reserves the right to designate defects as being prior to move-in or caused after move-in. This does not mean that all defects or minor repairs will be accomplished, only those the property manager deems necessary. Please do not telephone this information to us; write discrepancies down, mail us a copy and retain a copy for your files.

CHECK-OUT PROCEDURES

In accordance with your lease agreement, a check-out inspection of your move must be accomplished before any security deposit can be refunded. Property will be checked out only after tenant has vacated and the keys have been turned over to the property management department. Utilities will need to be on at the time of check-out. If they are not, we will have them turned on to complete the inspection and there will be a minimum $25.00 charge per utility connection. The check-in list will be utilized as a reference of property condition. Check-outs will be accomplished MONDAY through FRIDAY, between 10:00 a.m. and 2:00 p.m. (except holidays). Tenants need not be present for check-out. Regardless of condition at check-in, homes must be clean and carpets professionally shampooed prior to check-out. If carpets do not appear to have been professionally shampooed at checkout, we will have them cleaned and deduct the cost from your deposit. As a policy, no refunds may be picked up at our office. ALL TENANTS MUST LEAVE A FORWARDING ADDRESS FOR DEPOSIT REFUNDS. Please do not call our office asking about your security deposit refund. Any refund due will be mailed within 30 days to your forwarding address.

Please keep this information and your copy of the lease agreement in an easily accessible place for reference after you have moved in. Do not hesitate to ask questions; we prefer a clear understanding at the outset than to have a misunderstanding later. Additional copies of your lease and/or lease related documents may be obtained at $1.00 per page.

Property management is our business and we firmly believe that the best way to be successful is to give our owners and their tenants fair, businesslike, and courteous service. If you have suggestions on how we may improve our service, please feel free to tell us.

Tenant(s) agree that they have read, understand, and will abide by these Rules and Regulations and understands that they are personally liable for the behavior and actions of their household, guests, and visitors.

Property: _____________________________________________________________________

Signature______________________ Printed Name____________________ Date________