Tech Support
While we are in a state of Virtual Learning, Tech Support is available for students and staff. We will continue to use the same Tech Support Portal linked below for any and all tech support for students; however, I ask the following:
Since we are on quarantine and will need to troubleshoot remotely, I ask you contact your individual teachers first before filling out support tickets. I am in direct contact with teachers and often times the issue is related to something specific for their classes. All teachers are doing different things in their virtual classrooms, as many issues may get resolved by them first.
Many services may be slow or "glitch" due to increased traffic. Please be patient, remember the entire country and most of the world is learning virtually at the moment.
Staff use the #techsupport channel on our slack workspace for tech support.
Process for Tech Support
Contact teacher regarding issue if it is for a specific class
If teacher cannot resolve issue or does not reply within an hour, fill out support ticket using the portal.
For issues relating specifically to your device or all services, you can fill out a support ticket.
Tech Support Hours
While I try my best to respond as quickly as possible, during off hours I may not get back to you as quickly.
M-F 8am-3pm
Tech Support Tools
For students, I may request a Google Meet to help troubleshoot the issue. If I do, I will send you a link to a Google meeting.
For staff, I may request either a Google Meet or a Teamviewer session.
