Our Agency strives to provide its employees with a safe and healthful workplace environment. To accomplish this goal, both management and field employees must diligently undertake efforts to promote safety.

All job-related injuries or illnesses are to be reported to your supervisor immediately (within 24 hours), regardless of severity. In the case of serious injury, an employee’s reporting obligation will be deferred until circumstances reasonably permit a report to be made. Employees must report injury within 24 hours of the occurrence. Failure to timely report an injury or illness may preclude or delay the payment of any benefits to the employee and could subject our Agency to fines and penalties.

HIPAA

(Health Insurance Portability and Accountability Act)

PHI (Protected Health Information) is protected information and remains under the strictest of confidentiality and “need to know” sharing. Our Provider protects this information according to federal and state regulation. It is the responsibility of each and every member of the organization to be oriented to HIPAA and practice best practice standards to protect PHI. The Agency Manager has enforcement responsibility.

While making your client visits, all client information (schedules, notes etc) are to be kept concealed inside a box within your vehicle. No information should be able to be seen by “looking into” your vehicle.

Random trunk inspections may be done to assure compliance with this requirement.

Employee Privacy

Our Agency recognizes our employees’ rights to privacy. In achieving this goal, the company adopts these basic principles:

1. The collection of employee information will be limited to that which the company needs for business and legal purposes;

2. The confidentiality of all personal information in our records will be protected;

3. All in-house employees involved in record keeping will be required to adhere to these policies and practices. Violations of this policy will result in disciplinary action;

4. Internal access to employee records will be limited to those employees having an authorized, business-related, need-to-know basis. Access may also be given to third parties, including government agencies, pursuant to court order or subpoena;

5. The company will refuse to release personal information to outside sources without the employee’s written approval, unless legally required to do so;

6. Employees are permitted to see the personal information maintained about them in the company records. They may correct inaccurate factual information or submit written comments in disagreement with any material contained in their company records. 

Release of Liability

Certain facilities require the agency to provide caregivers' background checks, driver's licenses/work authorization, etc. If you are working within a facility, we need THIS FORM on file.