Last Updated: October 6, 2026
Hajzi is committed to providing technical and service-related support to both customers and hotel owners.
This Support Policy explains the types of assistance available, support channels, response times, and support limitations.
Support may be provided for:
Login problems
Account creation issues
Booking problems
Booking cancellation issues
Booking status questions
Payment issues
Rating and review problems
Location or map issues
Hotel photo upload problems
Hotel and room management issues
Notification problems
Account settings
Account deletion
Technical errors or crashes
Customers may request support regarding:
Searching for hotels
Making a booking
Cancelling a booking
Booking confirmation
Pricing information
Location information
Ratings and reviews
Payment issues
Contacting a hotel
Hotel owners may request support regarding:
Adding a hotel
Adding rooms
Updating prices
Updating hotel photos
Managing bookings
Managing availability
Managing hotel information
Managing ratings and reviews
Account issues
We aim to respond to support requests within:
24 to 48 business hours
Higher priority may be given to issues involving:
Active bookings
Payments
Login failures
Security concerns
Complete service outages
Users may contact support through:
In-app support
Phone
WhatsApp, where available
Telegram, where available
Support Email: [Enter Support Email]
Support Phone: [Enter Support Phone Number]
Website: [Enter Website URL]
To help resolve an issue, we may request:
Full name
Phone number
Booking number
Hotel name
Description of the issue
Screenshot
App version
Device type
Users should never send passwords, CVV codes, or full payment card numbers through support channels.
We only request information reasonably necessary to investigate and resolve a support issue.
Support staff should not request:
Account passwords
Full card numbers
CVV codes
Unnecessary sensitive personal information
Support may not be able to resolve issues caused entirely by:
User internet connection
Mobile network provider
User device problems
Operating system issues unrelated to Hajzi
Third-party payment services outside Hajzi's control
External services unavailable to Hajzi
Where possible, we may provide general guidance.
Hotels and hotel owners are responsible for:
Accuracy of hotel information
Room availability
Published prices
Hotel policies
Guest service after booking
Compliance with applicable local requirements
Hajzi technical support does not replace the hotel's own customer service obligations.
Users may submit complaints through the application or available support channels.
Complaints may relate to:
Booking issues
Hotel information
Service quality
Payment concerns
Platform behavior
We may contact the user or hotel owner for additional information when needed.
Users may be asked to update Hajzi to the latest version before further troubleshooting.
Updates may include:
Bug fixes
Performance improvements
Security improvements
Compatibility updates
New features
The service may occasionally be interrupted due to:
Scheduled maintenance
System updates
Technical incidents
Third-party cloud service outages
We will make reasonable efforts to restore service as quickly as possible.
We reserve the right to limit or refuse support where there is:
Repeated abusive behavior
Spam
Fraud attempts
Deliberately misleading information
Attempts to gain unauthorized access to accounts or systems
We may update this Support Policy from time to time.
Any revised version will be published with an updated Last Updated date.
For technical support:
App Name: Hajzi | حجزي
Support Email: husamfalah99@gmail.com
Support Phone:07825613918
Country: Iraq