Last Updated: October 6, 2026
Hajzi respects the privacy of its users and is committed to protecting personal information collected or processed while using the application.
This Privacy Policy explains what information may be collected, how it is used, how it may be shared, how it is protected, and the choices available to users.
Hajzi serves two main types of users:
Customers: users who search for hotels, resorts, rooms, make bookings, and submit ratings or reviews.
Hotel Owners / Hosts: users or businesses that list hotels, rooms, prices, facilities, photos, offers, and availability through the application.
Depending on how the application is used, we may collect or process the following information.
This may include:
Full name
Phone number
Email address
Login credentials
Profile image, if provided
Account type, such as Customer or Hotel Owner
This may include:
Hotel or resort name
Room type
Check-in date
Check-out date
Number of guests
Number of rooms
Booking amount
Booking status
Previous and current booking history
Notes added to the booking
This may include:
Hotel or property name
Hotel address
Contact information
Property description
Hotel and room photos
Room types
Prices
Facilities and services
Check-in and check-out times
Booking and cancellation policies
Available offers or promotions
When a user submits a rating or review, we may process:
Star rating
Review text
Date of review
Hotel associated with the review
Account information associated with the review
Some reviews may be visible to other users of the application.
If Hajzi supports payment or payment confirmation features, we may process:
Booking amount
Payment status
Payment date
Transaction reference
Payment receipt image or document, if uploaded
Hajzi does not store sensitive payment card details such as full card numbers or CVV codes unless such information is processed directly by an independent third-party payment provider.
The application may use location information to:
Show nearby hotels
Display hotel locations on a map
Calculate distance between the user and a hotel
Improve search results based on location
Precise location is accessed only after the user grants permission through the operating system.
The application may request access to photos or files for purposes such as:
Uploading hotel and room photos
Uploading a profile image
Uploading a payment receipt or booking-related document
We may send notifications related to:
Booking confirmations
Booking status changes
Hotel offers
Check-in reminders
Hotel messages
Important account updates
We may use collected information to:
Create and manage user accounts
Allow users to search for hotels and resorts
Process and manage bookings
Allow hotel owners to manage their properties
Manage room availability and pricing
Send booking notifications and reminders
Enable ratings and reviews
Handle complaints and support requests
Prevent fraud and misuse
Improve application performance
Maintain account and platform security
We do not sell users' personal information.
Information may be shared when necessary with:
The hotel or property where a user makes a booking
Payment service providers
Cloud hosting and database providers
Notification service providers
Mapping and location service providers
Crash reporting and performance monitoring providers
Information is shared only to the extent necessary to provide and operate the service.
When a user makes a booking, necessary information may be shared with the selected hotel, including:
Customer name
Phone number
Booking details
Check-in and check-out dates
Number of guests
Booking notes
This allows the hotel to manage the reservation and contact the user when necessary.
Ratings and reviews may be visible to other users.
Users should not include sensitive personal information in reviews.
We reserve the right to remove reviews containing:
Abuse or harassment
Inappropriate content
Misleading information
Sensitive personal data
Content unrelated to the accommodation experience
Hotel owners are responsible for the accuracy of information they publish, including:
Prices
Photos
Room descriptions
Facilities
Availability
Cancellation policies
Contact information
Hajzi may review, restrict, or remove content that violates platform policies.
We use reasonable technical and organizational safeguards to help protect user information against:
Unauthorized access
Unauthorized modification
Loss
Misuse
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain information only for as long as necessary to operate the service or satisfy legal, financial, and operational requirements.
Certain booking or payment records may be retained for longer periods for:
Accounting
Dispute resolution
Fraud prevention
Legal compliance
Users may request deletion of their account from within the application.
Personal information may be deleted or anonymized, while certain booking or payment records may be retained where required for legitimate legal, financial, or security purposes.
Hajzi is not primarily directed to children below the legal age required to create an account or make a booking.
We do not knowingly collect personal information from children below the applicable legal age.
Hajzi may use third-party services such as:
Firebase
Mapping services
Payment providers
Notification services
Image storage services
Crash reporting services
Data processed directly by such providers may also be subject to their own privacy policies.
We may update this Privacy Policy when:
New features are added
Data processing practices change
Service providers change
Legal or App Store requirements change
The Last Updated date will be revised whenever a new version is published.
For questions regarding privacy or personal data:
App Name: Hajzi | حجزي
Support Email: husamfalah99@gmail.com
Support Phone:07825613918
Country: Iraq