Support 

1. Frequently Asked Questions (FAQ)

How do I log my dialysis care data?  

Open the Hadi AI app and go to the Logs tab. Enter fluid intake, symptoms, weight, urine output, blood pressure, and other day-to-day details, then save. You can also manage medications and care information from the Care tab.

Is my data private?  

Yes. Hadi AI is built with privacy in mind. Your health logs, medications, appointments, and care notes are stored securely. We do not sell your personal information or health information to third parties. For full details, see our Privacy Policy.

Do I need to sign in to use Hadi AI?  

No. You can get started as a guest and use core manual logging features without creating an account. Signing in with Apple or Google helps sync your data across devices, unlock account features, and use certain Premium AI tools that require a signed-in session.

What is Clinic Prep?  

Clinic Prep helps you prepare for visits with your care team. Hadi AI can organize your logged information into summaries and suggested questions to discuss with your healthcare professional. These features are organizational tools only — they are not medical advice, diagnosis, or treatment.

What is included with Premium?  

Core manual logging remains available on the free plan (including approximately the most recent 7 days of history). Hadi AI Premium unlocks advanced features such as AI clinic-prep reports, weekly AI summaries, longer history, and medication-label scanning (where available). Subscriptions are managed through your Apple ID / App Store account.

How does medication-label scanning work?  

Premium users can photograph a medication label using the camera. The image may be processed with Google Gemini through Hadi AI’s secure backend to help extract name and dosage information. Always verify results against the actual prescription label and your clinician’s instructions. Manual medication entry works without the camera.

Is Hadi AI medical advice?  

No. Hadi AI is a dialysis care companion for organizing and tracking information between clinic visits. It does not diagnose conditions, prescribe medication, or replace your physician or care team. Always consult a qualified healthcare professional for medical decisions. In an emergency, contact emergency services or your clinic — do not rely on the app.

How do I manage or cancel Premium?  

Open your device’s App Store subscription settings (Apple ID → Subscriptions), find Hadi AI, and manage or cancel there. Deleting your Hadi AI account does not automatically cancel an active App Store subscription.

How do I delete my account?  

Open Profile, then choose Delete Account. This requests deletion of account-associated data in Hadi AI. Removing the app from your phone alone does not delete cloud account data.

Where can I read the Privacy Policy and Terms?  

Privacy Policy: https://sites.google.com/view/hadiai/home

Terms of Use: https://hadi.ai/terms

2. Contact Us

If you are experiencing technical issues or have suggestions on how we can improve your Hadi AI experience, please reach out:

Email: ksgassama@gmail.com

Response Time: We aim to respond to all inquiries within 24–48 hours.

For App Store billing or subscription questions, you can also contact Apple Support or manage your subscription in your Apple ID settings.