Digital Virtual Assistants started out as chatbots. Programmed responses were available to deliver solutions to specific tasks, especially easy tasks. Programming chatbots used to require developers to map out the context for questions and answers, using word association (Hutson 2017).
Virtual assistants and chatbots are improving contextual awareness. They have to adapt to personality in the conversations, allowing the person to get comfortable and build trust with the computerized mechanism. System needs to decipher and adjust to the grey area, not just black and white. Voice activated assistants are injecting all the tools needed for a more friendly expeirence.
There are virtual assistant applications growing the educational space, but we can fuse these experiences with easy and direct access to all the tasks managed by utilizing a voice activated digital virtual assistant. These include Siri, Google Assistant, Alexa, Bixby, and several others. This site will focus on the top three: Alexa, Google Assistant, and Siri. The idea for all these assistants is to layer different sources of information and models into one mechanism that can deliver more complex and personal solutions to the students. By doing this, DVA's become effective Learning Assistants, replacing need for a human VA.
Developing digital virtual assistants can't have educational value unless they leverage the AI, natural language, and all the power of information that voice virtual assistants have to offer.
Siri was first on the block. It rolled out in 2012 and revolutionized how we communicated with our devices. Siri is included in Apple devices designed specifically to recognize voice commands and provide solutions.
This voice assistant program challenged Siri and provides services similar to Siri and Alexa. The vocie system is available in most Android devices, Google devices, and other Google compatible devices. The application learns and becomes more personal with the speaker.
Alexa works with Amazon devices. It provides similar functions and person-ability to the customer. Alexa and the other voice assistants can learn and become smart communicator with the customer. Can you imagine how well the experience would be if the student could have a personal experience with Alexa, Siri or Google Assistant? Can you imagine these voice assistants tutoring students and answering tasks instructors and TA's once managed?
Digital Virtual Assistants, whether chat or voice activated, depend on mapping solutions. It is easy to implement task-oriented solutions. In order for voice systems to take the next step for educational models, smarter mechanisms will need to be added so the systems can learn and provide the personal exprience people are craving.