We'll handle all the details, paperwork and coordination of the shipment of your vehicle to and from Hawaii, Alaska & Puerto Rico.
Matson reserves the right to reject receipt of cargo if the vehicle does not meet the requirements for safe transportation & handling by our stevedore or our vessel operations.
Please complete the following prerequisites prior to dropping off your vehicle at the port for shipment:
* When shipping between Tacoma and Alaska see details on personal belongings
Wash your vehicle before dropping it off at the port.
All vehicles must have a clean exterior so that a vehicle survey may be conducted at the load port. Dirty vehicles will not be accepted.
Please Note: Vehicles are subject to stringent inspections by the USDA. It is the responsibility of the shipper to have the interior and exterior of the vehicle thoroughly cleaned. Example: The USDA looks for clumps of mud in wheel wells or under the vehicle’s carriage, under the hood of vehicles is also inspected, the USDA also looks for dirt, grass, plant seeds in the interior as well as the exterior and for anything that they consider invasive. If your vehicle fails a USDA inspection at origin, Port Authority will be unable to ship your vehicle until the vehicle has been properly cleaned at your expense and re-inspected by the USDA. If your vehicle fails a USDA inspection at destination, the Port Authority will be unable to release your vehicle to you until the vehicle has been properly cleaned at your expense and re-inspected by the USDA.
The USDA inspection does not apply to vehicles moving to or from the Tacoma port, however vehicles must be clean as they are still subjected to a survey at the origin port.
You may leave up to two child car seats in the vehicle. If you have an electric car, please leave the charging cable inside the vehicle.
The only other items acceptable for shipment in your automobile are accessories attached by the manufacture to the vehicle, or permanently installed in the dash, doors, rear deck, or console. For example the following items should be removed:
Please Note: Personal effects are permitted to be shipped in your privately owned vehicle for an extra fee only when shipping between Tacoma port and Alaska ports of Anchorage, Kodiak and Dutch Harbor. Ammunition and Explosives are NOT permitted.
Fuel Level
Fire Extinguishers
Propane tanks
Depending on the load/discharge port, please allow between 2 and 3 weeks for delivery of your automobile.
When you deliver your vehicle to the port for shipment, you will be advised of the vessel your vehicle should sail aboard. You will also be given an estimated availability date. With the exception of Premium Service, this transit information is not guaranteed but provides you with a reasonable expectation regarding the movement of your vehicle.
Premium Service customers will be provided with a guaranteed vessel and availability date at the time of booking.
Before you pick up your automobile, you may confirm its availability using our online Automobile Shipment Tracking feature or by calling our Customer Support Center. We urge you to pick up your automobile promptly to avoid payment of storage charges. We also recommend you arrive at least 30 minutes prior to closing.
If someone other than you will be picking up your vehicle, we need to receive an email from you, prior to pickup, with an image of your driver’s license, your booking number and the name of the person picking up your car.
When shipping your vehicle to the Alaska ports, please allow 5 to 7 days for delivery of your automobile. Before you pick up your automobile, you may confirm its availability by using our online Automobile Shipment Tracking feature or by calling our Alaska Customer Support Center at (321)-558-2409 . Your automobile should be picked up promptly to avoid storage fees. Please note that a letter of authorization is required if anyone other than the parties name on the shipping documents will pick up your automobile in one of the Alaska ports.
Please arrive at least 30 minutes prior to closing.
Mainland Ports, Vehicle Pick-Up Hours
Hawaii Ports, Vehicle Pick-Up Hours
Guam Ports, Vehicle Drop-off Hours
Alaska Ports, Vehicle Drop-off Hours
Oakland, Long Beach and Seattle:
Honolulu:
Nawiliwili:
Kahului:
Hilo:
** Please make payment at the Port when you collect your vehicle, please note these are NOT GTB Logistics LLC fees, they are Port storage fees.
Anchorage
Kodiak
Dutch Harbor
Tacoma
Any questions concerning Customs clearance should be referred to your broker or local Customs Border Patrol office.
Hawaii
You are required to register your vehicle with the State of Hawaii within thirty (30) calendar days from the time you pickup your automobile from the Port. The State will allow you to do one of the two registration options:
In either case, when you go to the Motor Vehicle Registration Department, you must take with you: