Terms & Conditions

App Information

App Name: Grocery Gramam
Location: Coimbatore, Pincode 641671 (20km radius)
Contact: grocerygramam@gmail.com

Services We Offer

• Online grocery ordering
  
  

• Local delivery service
  
  

• Catering service
  
  

Who Can Use Our App

Users must be 13 years of age or older.

Payment Policy

No online payments currently.
Cash is collected at the time of delivery.

Minimum Order Value

₹1499

Refund & Replacement Policy

Refunds or replacements are provided only for damaged products upon delivery.

Order Cancellation Policy

To cancel an order, customers must call and inform us before dispatch.

Delivery & Service Policy

• Delivery time varies and is not fixed.
  
  

• Service Hours: 10:00 AM to 5:00 PM daily.
  
  

Personal Details We Collect

• Name
  
  

• Phone number
  
  

• Address
  
  

• Pincode
  
  

• Gender
  
  

• Email
  
  

• Landmark
  
  

• Preferred language
  
  

User Conduct Guidelines

• No misuse of the app or services.
  
  

• No fake or prank orders.
  
  

• No abusive, offensive, or harmful behavior.
  
  

Disclaimer

• Grocery Gramam is not responsible for product unavailability or stock shortages.
  
  

• We are not liable for delivery delays due to unavoidable reasons like weather or traffic.
  
  

• We reserve the right to change these Terms & Conditions at any time without prior notice.
  
  

📧 For any queries: grocerygramam@gmail.com