I helped academic and professional staff to work together to improve exam marking, moderation and releasing results in a university school using flow mapping

The team created an improved process, saving time and duplication and completed their action plan

Students spent less time looking up who to contact with queries and staff built in module evaluation to improve module design

Getting staff from different levels to work helped build a stronger sense of team

I taught demand analysis with a team from registry to understand what matters to students during graduation. We learned they did not read the long emails and therefore created failure demand

Putting what we learned we redesigned how we communciated to graduands during the run up to graduation and reduced failure demand by 80%

Graduands were contacted at each step with short messages and some reminders on social media

Working with a mixed team from schools but triggered by a Student Records Officer who could see exam board reports needed improving, we studied the flow of the process and learned that a huge amount of time was spent formatting reports.

Using a set of principles learned from flow we created a flexible report saving a massive amount of time.

The team was fully engaged and were involved. One team member said “ It really makes a change to be part of something where something actually happens”