IBM IT Support Professional Certificate for all states except AZ, MI, and MO due to legislative restrictions
IBM IT Support Professional Certificate for all states except AZ, MI, and MO due to legislative restrictions
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7-course program
Offered by IBM
Worth 1 elective credit
Takes about 91 hours to complete
What Classes Will You Take as Part of This Pathway?
What Classes Will You Take as Part of This Pathway?
Introduction to Technical Support
Introduction to Hardware and Operating Systems
Introduction to Software, Programming, and Databases
Introduction to Networking and Storage
Introduction to Cybersecurity Essentials
Introduction to Cloud Computing
Technical Support Case Studies and Capstone
What Will You Learn from This Pathway?
What Will You Learn from This Pathway?
Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support
Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful
Learn in-demand hardware and software skills that help users select, install and configure their devices, operating systems and applications
Practice customer service and troubleshooting skills through hands-on labs, demos and interactive exercises to become job-ready
Prepare to take CompTIA ITF+ Certification Exam and Earn 30% off your certification if you complete and pass all 7 courses in this pathway
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