Unless you are using GrabCAD Print in Offline Mode, you need to be a GrabCAD member with access to a company account. Signing up at grabcad.com/print gives you both, but if you are working with a team, you will want to make sure you are all on the same company account together.

If you are having trouble getting through the login at this page, your corporate firewall may be blocking Print from connecting to the GrabCAD servers. Contact your IT department, or email print@grabcad.com for assistance.

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Once the download is complete, open and run the installer. The file is called GrabCAD-Print-Installer-PerMachine.exe and it will be in your default downloads folder. It should take about 5 minutes to complete installation.

If you are unable to connect to the internet at any point while using GrabCAD Print, then you may skip signup. You can get a copy of the latest installer file from this direct link, and manually move it to the computer where you will install it.

Before launching for the first time, we do a preliminary check for internet access, and if that fails we offer Offline Mode as an option. To force this to happen, all you need to do is temporarily turn off your internet connection while launching the app for the first time.

You will be missing some great features of GrabCAD Print by working in Offline Mode, so please try to work with your company's IT team in order to get connected. You can read more about the limitations of Offline Mode here. If you are having problems logging in, check out the Troubleshooting Guide.

This guide will go over some of the known troubleshooting methods and open issues with GrabCAD Print. If your issue is not described here, please contact your 3D printer service provider for immediate assistance.

For instructions with a specific feature, use the Search bar to the left to find more information. To request a new feature for GrabCAD Print or this help guide, use the "Give us feedback" link above.

If you are having issues with GrabCAD Print, we want to hear from you! Even if you resolve the issue yourself using this guide, please get in touch so we can better understand the problem. If possible, please use the Give Feedback form in the Help menu of GrabCAD Print to describe your issue and include your log files. You can also reach out with the "Give us feedback" link above or email print@grabcad.com.

GrabCAD Print has several background processes, any of which might be flagged as malicious by your antivirus software simply because they run in the background. Getting past these messages generally means hitting "Allow" whenever they appear, and preventing means adding GrabCAD Print to the list of approved programs. This process will vary depending on your antivirus.

GrabCAD Print simply uses the default HTTP and HTTPS ports ( 80 and 443 respectively) with TCP protocol to communicate with the GrabCAD servers, and should set up its own exceptions with the Windows firewall during installation, but if you have third-party firewalls or proxies you may need to allow GrabCAD to make connections, or add the following URLs to the list of approved connections.

If nothing happens after clicking the button, your browser security settings or third-party firewall may be preventing you from downloading .EXE files. Please check those configurations in order to proceed with the download.

Once the installer is downloaded, double click the .EXE installer file to start the installation. If the installation fails after a short while, you may not have permissions to install programs on your PC.

Double clicking the shortcut or launching "GrabCAD Print" from the Start menu should launch the app. If the app does not launch, your antivirus may be blocking the program, however it should appear with a message in this case. If absolutely nothing happens after repeated tries to launch the program, try reinstalling, then contact your IT department or your 3D printer service provider for assistance.

If you're sure you have everything you need and you still cannot get through the login screen, your firewall may be blocking access to print-api.grabcad.com. Check with your IT department to allow this connection.

When a new version of GrabCAD Print is released, the download will begin automatically if/when the application is open. Then, once it's completed the download, the next time the application opens it will install the updates.

You can use the "Check for updates" option in the Help menu to monitor this process. If an update is available, it will tell you that the download is either in progress or completed. Once it's completed, restart the application to install the updates.

It's good to check that the connection between your computer and the printer is working outside of GrabCAD Print. You can do this from the command terminal. Click the Start button and type cmd to bring up the Command Prompt program. Once open, type ping and then your printer's IP address, and then hit Enter. For instance, if your printer's IP is 10.10.14.129 then you would type ping 10.10.14.129 into the terminal. If the connection fails, and you are sure that you have typed the IP address correctly, then ask your IT department for assistance in restoring the connection.

Your printers may not be discoverable on the network by default. You can first try adding it via IP if UPnP is blocked on the network. To turn on Printer Discovery, go to your printer. In the GUI of the printer, navigate to the settings and enable UPnP. Your printer should now be discoverable on the network if you are on the same subnet. Learn more about connecting to your printers directly or by IP.

When you connect your computer to a network, you can decide if this network is a Home, Work, or Public network. If you selected public, then printers on your network will not be accessible from your PC.

During installation, GrabCAD Print will set up the proper network permissions to access your local network. However, if you changed your network type, these permissions may no longer apply. Click here to figure out how to change your network type in Windows 10, Windows 8/8.1, or Windows 7.

If you see a message saying "An internal error occurred" when trying to add a model, and you see an blank white space in the middle of the application instead of a grey empty tray, then the viewer process has stopped working. If this happens on your first time launching, it is likely that your computer does not support WebGL because your graphics card drivers are out of date. Update your graphics card drivers and restart GrabCAD Print.

If your printer is loaded with a combination of materials that are incompatible, jobs cannot be sent. Unfortunately there isn't an informative error message to let you know which materials are causing the conflict, but a common problem is having one of the Digital ABS material and not the other, or a mix of Veroflex and Vero materials.

If you see a message saying "PJ service firmware is out of date" whenever you try to connect to a PolyJet printer or template, then something has gone wrong with the background service for PolyJet components. It's possible that your computer does not meet the system requirements, especially those around AVX support. Run this tool from Intel to ensure "AVX Support" is supported on your computer.

Large models can generate very large quantities of data, and this can lead to the graphics in GrabCAD Print appearing to be slow and unresponsive. In extreme cases this can even lead to errors being reported by the application, such as "WebGL Context lost."

** Mesh accuracy controls the number of triangular facets generated for the display of models. Analysis mode, Slice Preview and Accurate compose all work on the fully detailed mesh. The setting does not affect the resolution of printing in any way.

*** Mesh detail controls the triangle simplification of mesh formats (e.g. STL, VRML, OBJ, 3MF) for the display in GCP. You can switch the display between the simplified and full resolution model from the right mouse button menu. The setting does not affect the print resolution in any way.

Users who have a dedicated graphics card in their computers may still experience slowness, because the computer has decided not to use it for GrabCAD Print. You can correct this by following the procedure below:

You can also apply this change more permanently using the nVidia Control Panel located in the system tray on the Windows Desktop, this allows you to associate a graphics processor with a specific program:

If your PolyJet print job stopped without an error message and you cannot resume, it is likely that the Job Manager has encountered a problem. Uninstalling and reinstalling the Job Manager should resolve this issue.

When you are encountering errors attempting to install or upgrade GrabCAD Print, often those errors are a result of remnants of old versions which are getting in the way. The best course of action is to try to get your system back to a "clean" state, removing all traces of GrabCAD Print.

There are some files that remain on your system even after those steps. If installation is still failing and you have already tried the troubleshooting steps above, try removing these files. This will clear your printer list, login credentials, preferences, and other configuration files for the various processes of GrabCAD Print. This may be especially helpful for when the Job Manager cannot be installed or upgraded, so be sure to follow these steps on the computer where Job Manager is running, if applicable.

There are two versions of the GrabCAD Print installer. The default option, which is available from print.grabcad.com, is the per-machine installer, which installs for all user profiles on the computer and requires admin privileges. The other is the per-user installer, which only installs for one user on the computer and does not require admin privileges. This was once the default, and now is only available by request to print@grabcad.com. The default was changed to the per-machine installer for two reasons: 152ee80cbc

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