Exchange Policy

Normal priced items and promotional items are exchangeable within Fourteen (14) days from the date of purchase with original receipt. 

For Mix & Match items, you may exchage the sixe of the same item or items with the same promotion, subject to stock availability. If the item is out of stock and you would like to exchange with different promotion, you are required to return all the items for us to process the exchange. 

Exchange must be made in original condition. 

Where the value of the item taken in exchange exceeds the value of the item returned, the customer shall pay for the value excess. In other cases, the NO cash refund policy shall apply. 

STRICTLY NO exchange for OMG price and 50% OFF items.

STRICTLY NO exchange for items purchased from warehouse sales and roadshow events. 

Where the value of the item taken in exchange exceeds the value of item returned, the customer shall pay for the excess. In other cases, the NO cash refund policy shall apply.

STRICTLY NO exchange for tableware and kitchenware items, accessories, swimwear, socks, and/ or inner due to hygiene reasons.

STRICTLY NO exchange for items that have been altered.

STRICTLY NO cash refund.

We reserve the right to refuse any exchange.

ONLY applicable to purchases made in Malaysia.