GoGo — Account & Data Deletion Request

Developer: GoGo Ride · Contact: support@gogolistic.com

You can delete your GoGo account and associated personal data at any time.

Option 1 — In the app (fastest, immediate)

1. Open GoGo and sign in.

2. Go to Profile → Danger zone.

3. Tap "Delete permanently" and confirm with your account password.

Your account is deleted immediately and permanently. ("Deactivate my account" is a separate, reversible option that only hides your account until you log back in. If you forgot your password, use "Forgot password" on the login screen to reset it, then delete — or use Option 2 below.)

Option 2 — By email (if you cannot access the app)

Email support@gogolistic.com from the email address associated with your account, with the subject "Delete my account". We will verify your identity and then delete your account.

What is deleted

- Your GoGo account and login sessions.

- Your profile and contact details (name, email, phone, profile photo).

- Your saved addresses and preferences.

- Your business information, listings and menus (if you are a business owner).

- Your KYC/identity-verification documents (once no longer required by law).

- Wallet records associated with your account. GoGo does not hold user funds, so there are no stored balances to return.

What may be retained

Certain records may be retained only where required by law — for example, invoices for completed orders or subscriptions, and records for fraud prevention, taxation, accounting, or dispute resolution. These are kept only for the legally required period and then deleted.

Processing time

- In-app deletion: effective immediately.

- Email requests: completed within 30 days after identity verification.

Contact

For assistance: support@gogolistic.com