Miloan.UA

Introduction

Miloan is a Ukrainian online lending service operated by LLC “Miloan”. It is a direct non-bank lender, not a bank, not a broker, and not an employer-linked salary advance service. The public site says first-time borrowers can get up to 20,000 UAH and repeat borrowers up to 30,000 UAH, with repayment terms going up to 360 days. The service also promotes a mobile app, online application flow, and fast card disbursement.

The main thing to understand is structural. Miloan is not just a classic “borrow until payday and repay once” product. Its FAQ says the first calculation period can be 7 to 30 days, but if the borrower does not fully repay in that first period, the loan can continue under an individual payment schedule for as long as 360 days, split into as many as 23 payments. That makes it closer to a long-format online installment-style loan than to a simple 7–30 day payday advance.

Its strongest points are speed, full online access, and broad repayment options. Its main weak points are cost, fee layering, and the risk that a borrower looks only at the first payment date and ignores the much longer contract behind it. Miloan’s public documents show both an issuance commission and an accrued servicing commission may apply, and its official disclosure PDFs show very high real annual percentage rate ranges.

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What kind of organization is this

Miloan is operated by ТОВ “МІЛОАН” / LLC “Miloan”, EDRPOU 40484607. The National Bank of Ukraine identifies it as a financial company, and Miloan’s current documents page says the company has a valid financial-company license, with the license start date listed as 11 November 2016 and reissuance on 13 March 2024. The site also references registration certificate IK No. 176, issued on 14 July 2016.

Miloan works in Ukraine and is operationally an online-first lender. Its website centers on remote application, electronic contract signing, BankID and photo identification, repayment through digital channels, and app-based access. The NBU’s 2026 list of significant financial companies includes ТОВ “МІЛОАН”, which indicates market size and supervisory relevance, not cheap borrowing.

A balanced review also has to note regulatory history. In August 2024, the National Bank of Ukraine announced a UAH 1,754,400 fine and a written warning against Miloan for violations related to financial-services law, consumer protection, advertising, credit-history regulation, disclosure rules, and interaction standards. That does not make Miloan illegitimate. It does mean a borrower should separate “licensed lender” from “low-risk lender.”

How the service works

Miloan’s current public offer is built around an online credit flow where the borrower enters a phone number, chooses the amount and term, submits personal data, passes identification, signs electronically, and receives funds on a bank card. The site says the credit agreement is signed electronically and has the same legal force as a paper contract.

For first-time users, the FAQ says Miloan reviews the application in about 15 minutes. For repeat users, the site says the process usually takes 2–5 minutes. Approval is communicated by SMS and, if provided, by email. After approval and e-signing, the site says money reaches the card within about 15 minutes.

The important structural detail is repayment. Miloan says the first calculation period is chosen in the calculator and lasts 7 to 30 days. After that, the borrower follows an individual payment schedule. If the borrower does not repay the full balance in the first period, Miloan says the loan can continue under that schedule for as long as 360 days, split into 23 payments, and the borrower can still repay in full at any time.

So, Miloan does not operate purely as a one-payment payday lender. It functions more like a hybrid: fast-entry short-term borrowing with a longer installment-style servicing option behind it. That can help a borrower avoid immediate default, but it can also raise the total borrowing cost sharply if the loan stays open for months rather than days.

How to get a loan

Registration

The borrower starts on Miloan’s website or app, enters a current phone number, chooses the desired amount and credit term, and begins the application. The site describes this as a fully online process.

Filling in the application

Miloan says the applicant must enter personal data and then proceed to e-sign the credit agreement if approved. The FAQ describes the document package as relatively light: passport and tax identification number.

Identity verification

Miloan uses photo identification and also offers BankID identification. The FAQ explains that photo identification is used to reduce fraud risk, while BankID can be completed through PrivatBank or BankID NBU depending on the borrower’s bank.

Card verification

The borrower must use an active Visa or Mastercard issued by a Ukrainian bank. Miloan says card verification may involve a small temporary block or verification payment of up to 1 UAH, and that the card must belong to the borrower.

Signing the agreement

If approved, the borrower signs the agreement electronically in the personal account. Miloan states that the decision is sent by SMS and email, and that signing the electronic agreement is the step after approval.

Receiving the funds

Disbursement is made to the borrower’s bank card. Miloan’s FAQ and homepage both describe card payout as the standard funding route.

How long does the process take?

Publicly, Miloan says around 15 minutes for first-time users and 2–5 minutes for repeat borrowers, with funds reaching the card within roughly 15 minutes after signing.

Is approval automatic or manual?

Miloan’s public language suggests a mostly automated scoring flow with possible manual intervention when needed. The site does not describe human review as the default, but it does not promise approval for everyone either.

Can bad-credit borrowers apply?

Yes. Miloan explicitly says borrowers with poor credit history may still apply and may still receive a loan, although the FAQ also says refusal is common when there are multiple overdue debts either in Miloan itself or elsewhere.

Loan requirements and eligibility

Miloan says a first loan is available to a citizen of Ukraine aged 18 to 70. Required documents are the passport of a citizen of Ukraine and the tax identification number. The borrower must also have an active mobile phone number and a valid bank card.

The service does not publicly require formal employment documents. In fact, Miloan’s general marketing copy explicitly says that even people who are not officially employed, as well as students and pensioners, may apply. That does not mean approval is automatic. It means documentary barriers are lower than at a bank.

The borrower also must use their own card. Miloan is unusually explicit here: using another person’s card for receiving a loan is not allowed and may be treated as fraud.

Loan terms and conditions

Miloan’s public documentation uses more than one disclosure format, so exact figures vary by product version, amount, promo terms, and whether the loan is treated under a microcredit or consumer-credit disclosure track. The current public site, however, gives a fairly clear practical range: first loans up to 20,000 UAH, repeat loans up to 30,000 UAH, and overall use up to 360 days.

Summary table of publicly visible terms

Item

Publicly visible Miloan terms

First loan amount

up to 20,000 UAH

Repeat loan amount

up to 30,000 UAH

First calculation period

7–30 days

Maximum overall use period

up to 360 days

Possible number of payments

up to 23

Interest type

fixed

Consumer-credit nominal annual rate in one current PDF

up to 355.93%

Microcredit nominal annual rate in one current PDF

912.5%

Consumer-credit real APR in one current PDF set

from issuance-commission model, extremely high; current snippet shows fixed rate with real APR field in the document

Microcredit real APR in one current PDF

1341.97% to 2741.36%

Another current Installment PDF result

real APR 15428.57% to 218386.84%

Issuance commission

0.01% to 27% in one consumer-credit disclosure; 0.07% to 27% in one microcredit disclosure

Servicing commission

present in public documents and cancellation terms

This table reflects the fact that Miloan’s public PDFs expose very wide cost ranges rather than one simple retail number. The safe interpretation is not that every borrower will face the maximum disclosed cost. The safe interpretation is that the product can become extremely expensive depending on the individual terms and how long the loan remains open.

The FAQ also makes clear that cancelling within the legal 14-day withdrawal period is not free. The borrower must return the funds and pay the issuance commission in full, the servicing commission in the accrued part, and the interest for the days actually used. That alone tells you the product cost is not driven only by nominal interest.

Late payment, extension, and early repayment

Miloan’s public “types of credit” page says that if the borrower misses a scheduled installment, the lender may begin accruing interest from the day after the missed payment date under the rate set in the individual contract. That page also says the total penalty burden cannot exceed 50% of the total loan amount, and for loans not exceeding one minimum wage, the total penalty burden cannot exceed double the amount received.

The same page states that borrower-initiated extension is allowed without worsening the previous contract terms, while the FAQ explains the practical version of that: if the borrower cannot repay in the first calculation period, they can continue paying according to the schedule and use the credit for up to 360 days without overdue penalties, provided they stay current on scheduled payments.

Early repayment is allowed. Miloan says the borrower may repay fully or partially at any time. It also states the borrower may unilaterally terminate the consumer-credit agreement at any point if there is no debt outstanding.

Supported payout methods: how users can receive the loan

Miloan’s standard payout method is the borrower’s own bank card. The FAQ says borrowers can use any active Visa or Mastercard issued by a Ukrainian bank, provided it is added and verified in the personal account. One of the saved cards must be marked as the main card, and that card receives the credit funds.

The site does not currently market cash pickup, mobile-wallet payout, or e-wallet payout as standard retail options on the main current flow. For a borrower comparing products, that means Miloan is primarily a card-disbursement lender.

Payout methods table

Method

Supported

Notes

Bank card

Yes

Main payout route

Bank account / local transfer

Not marketed as standard direct payout

E-wallet

No public standard offer found

Mobile wallet

No public standard offer found

Cash pickup

Not part of the main current retail flow

Third-party card

No; borrower must use own card

Supported card brands and the “own card only” rule are explicit on the FAQ page.

Supported repayment methods: how to repay the loan

Miloan provides a stronger repayment menu than payout menu. The homepage and FAQ list these practical options:

• repayment from the personal account by bank card

• repayment by card without logging into the personal account

• repayment through Privat24

• repayment through PrivatBank terminals

• repayment through EasyPay terminals

• repayment through the EasyPay website

• repayment through an A-Bank terminal.

Repayment methods table

Repayment method

Supported

Practical note

Personal account on website

Yes

Most direct option

Card repayment without login

Yes

Useful if you know the payment details

Privat24

Yes

Officially listed

PrivatBank terminal

Yes

Officially listed

EasyPay terminal

Yes

Officially listed

EasyPay website

Yes

Officially listed

A-Bank terminal

Yes

Listed on the site menu

Miloan also warns that payment must be made on the exact due date and that borrowers should not rely on late-day processing if a deadline is close. The site sends SMS reminders about upcoming payments.

For repayment details, Miloan’s public guidance does not show one universal borrower-ID field for all channels on the main overview pages, because the exact input depends on the payment method. In practice, the safest route is the personal account, since it automatically ties payment to the correct loan. For terminal or external payments, keeping receipts or screenshots is prudent. That last point is practical advice based on the multiple-channel structure, not a claim that Miloan explicitly prints on every page.

Advantages and disadvantages

Advantages

• Fast first-loan processing and even faster repeat-loan flow.

• Fully online onboarding with BankID and photo identification.

• Broad repayment options.

• Early full or partial repayment is allowed.

• Borrowers with imperfect credit history may still be considered.

Disadvantages

• Very high disclosed real APR ranges in current public PDFs.

• The loan can continue for up to 360 days, so total cost can grow far beyond what the first period suggests.

• Issuance and servicing commissions may apply in addition to interest.

• Regulatory enforcement by the NBU in 2024 is a negative trust signal.

• Only the borrower’s own card can be used for receiving funds. That improves control, but reduces flexibility.

Who this service may suit

Miloan may suit a borrower who needs urgent online cash, has their own Ukrainian bank card, wants minimal paperwork, and understands that repaying very early is cheaper than carrying the debt through many scheduled payments. It may also suit repeat borrowers who value speed and app-based access.

It is a weak fit for anyone seeking cheap credit, anyone with poor payment discipline, or anyone who is likely to keep the loan open for months without a clear repayment plan. It is also a weak fit for borrowers who assume the first 7–30 day period tells the whole story. The FAQ and disclosure documents show that it does not.

Risks and important things to check before applying

Check the full payment schedule, not just the first due date. Check whether an issuance commission and servicing commission apply in your personal offer. Check the real annual percentage rate, not just the nominal daily or first-period rate. Check that the card is yours and verified. And treat this loan as an emergency liquidity tool, not as a routine monthly budgeting method.

Customer support and communication channels

Miloan publishes support phone +38 044 337 36 67, email info@miloan.ua, and support hours 09:00–20:00. The FAQ also says customers can contact the company through the contacts form and via Telegram. The site promotes a mobile app in Google Play and the App Store, with app-based notifications and special offers.

FAQ

What is Miloan?

Miloan is a Ukrainian online lending service operated by LLC “Miloan,” a licensed financial company.

Is Miloan a direct lender or a broker?

It is a direct lender. The site publishes its own documents, repayment options, and customer-service channels.

How fast can I get money?

Miloan says first applications usually take about 15 minutes, repeat applications 2–5 minutes, and funds are credited within about 15 minutes after signing.

What documents do I need?

Passport of a citizen of Ukraine and a tax identification number.

Can I get a loan with bad credit?

Possibly. Miloan says it considers borrowers individually and may lend even if the applicant has poor banking credit history, but multiple overdue debts are a common refusal reason.

What payment methods are supported for receiving money?

Mainly payout to the borrower’s own verified Visa or Mastercard issued by a Ukrainian bank.

How can I repay the loan?

Through the personal account, by card without login, via Privat24, PrivatBank terminals, EasyPay terminals, the EasyPay website, or an A-Bank terminal.

Can I repay early?

Yes. Miloan says full or partial early repayment is allowed at any time.

Can I extend the loan?

The practical model is not a classic one-click payday rollover. Instead, Miloan says you can continue under the payment schedule for up to 360 days, and the credit-types page says borrower-initiated extension must not worsen prior conditions.

What happens if I miss the due date?

Miloan says it may begin accruing interest from the day after the missed payment date according to the individual contract, and the total penalty burden is capped by law. Missing payments can also hurt your credit history.

Is the first loan interest-free?

Not necessarily. Public documents show fee-bearing structures and high APR ranges, so the borrower should verify the exact personal offer before signing.

Can I receive money on someone else’s card?

No. Miloan explicitly says only your own card may be used for receiving the loan, and use of another person’s card may be treated as fraud.

Can I have more than one Miloan loan at once?

No. Miloan says a new credit becomes available only after the current one is repaid.

How do I contact support?

By phone, email, contact form, or Telegram, during the stated support hours.

Is Miloan safe to use?

It is a real licensed lender with public documents and support channels. That does not mean the credit is cheap or low-risk, and the NBU has taken enforcement action against it in the past.

Final conclusion

Miloan is a real Ukrainian online lender with a mature digital process, clear repayment channels, and reasonably detailed public disclosures. From an operational standpoint, it is fast and practical. From a cost standpoint, it is a high-cost loan product whose true economics depend heavily on how long the borrower keeps the debt open and what commissions apply in the individual offer.

For a borrower with a genuine short-term cash gap and a realistic plan to repay early, Miloan may be workable. For anyone trying to cover recurring monthly shortages, ignoring fees, or assuming the first period tells the whole story, it is a weak fit.

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