Frequently Asked Question's

1. How can I check my GiftCardMall gift card balance online?

You can easily check your GiftCardMall gift card balance by visiting www.giftcardmall.com. Enter your 16-digit card number, expiration date, and CVV code to view your remaining balance and transaction history instantly. Always make sure the website starts with- https:// for a secure connection.

2. Can I check my GiftCardMall balance by phone?

Yes, you can. Just call the toll-free number printed on the back of your card (usually 1-855-202-5628). Follow the automated prompts and enter your card details to hear your current balance. You can also speak to a customer representative if you need help.

3. What information do I need to check my balance?

To check your balance, you’ll need:

• The 16-digit card number

• The expiration date (MM/YY)

• The 3-digit CVV code from the back of the card

• Sometimes your ZIP code (for verification purposes)

4. How long does it take for my GiftCardMall card balance to update after a purchase?

Most transactions post immediately, but some may take 24 to 48 hours to reflect, depending on the merchant. Pending authorizations (like gas stations or restaurants) can temporarily hold a higher amount until the final charge is confirmed.

5. My card shows $0 balance, but I haven’t used it. What should I do?

If your card balance shows $0 right after activation, it might not have fully processed yet. Wait 15–30 minutes and try again. If the problem continues, contact GiftCardMall customer support via www.giftcardmall.com with your card number and proof of purchase for assistance.

6. Can I check my balance for retail (store-specific) gift cards bought on GiftCardMall?

Yes! If you purchased or received a store-branded gift card (like Amazon, Target, or Starbucks), you can check its balance directly on the retailer’s website, by phone, or in-store at the cashier. www.giftcardmall.com only provides the initial card activation the balance tracking happens through the retailer.

7. Do I need to register my GiftCardMall Visa or Mastercard gift card?

Yes, registration is recommended especially if you plan to shop online, by phone, or through mail orders.Visit www.giftcardmall.com, choose Register Your Card, and enter your name, address, and ZIP code. This ensures merchants can verify your billing information just like a debit card.

8. Can I reload or add more funds to my GiftCardMall gift card?

No, GiftCardMall gift cards are non-reloadable. Once the balance reaches zero, the card cannot be reused or topped up. However, you can always purchase a new card from www.giftcardmall.com when needed.

9. What should I do if my GiftCardMall card is lost or stolen?

If your card is lost or stolen, call customer service immediately using the number on your card packaging or receipt. Provide your card number and proof of purchase (like a receipt). In many cases, a replacement card can be issued with your remaining balance transferred.

10. Why was my GiftCardMall card declined even though I have enough balance?

This can happen if:

• The purchase amount exceeds your card balance.

• The card is not registered for online use.

• The merchant’s system requires a billing ZIP code.
  Try registering your card and ensuring the purchase total is less than or equal to your balance. You can also ask to split the payment between your gift card and another method.

11. Can I use my GiftCardMall card for international purchases?

Generally, GiftCardMall Visa® and Mastercard® cards can only be used within the United States and at U.S.-based merchants that accept major card networks. International use is typically restricted for security reasons.

12. How can I protect my GiftCardMall gift card from fraud or misuse?

• Only buy cards from official sources like www.giftcardmall.com.

• Register your card for online purchases.

• Never share your full card number or CVV with anyone.

• Regularly check your balance and transaction history.

• Keep your physical card safe until all funds are used.