Support

Last Updated: September 20, 2026

Welcome to the support page for Ghost Dark Panel Aura. Below you will find answers to the most common questions, troubleshooting steps, and how to reach us directly.

CONTACT US

Developer: Mohammed Essalhi
Email: OussamaElmejdoubi@protonmail.com

We read every message and reply as soon as we can, usually within a few business days.

To help us solve your problem faster, please include:

Your device model (for example, iPhone 13)
Your iOS version
The app version, shown at the bottom of the Settings screen
What you expected to happen, and what happened instead
A screenshot or screen recording, if possible

1. GETTING STARTED

Ghost Dark Panel Aura is a utility app for iPhone running iOS 16.0 or later. It brings together reference tools, a crosshair designer, and live device readings in one place.

The main sections are:

Sensitivity: reference tables and editable profiles for mobile and emulator setups
Crosshair: a designer with ten reticle styles and full control over color, size, thickness, gap, rotation, center dot, and outline
Ball: a floating ball inside the app, with size, opacity, pulse, and color options
Tools: live readings for frame rate, temperature, refresh rate, RAM, storage, and network latency
Settings: language, haptics, sounds, and app preferences

Use the large power control at the top of the dashboard to switch the panel on, then turn on the individual tools you want.

2. IMPORTANT: HOW THIS APP WORKS ON iOS

This is the single most common question we receive, so please read this section first.

Everything in Ghost Dark Panel Aura runs inside the app itself.

The crosshair is a designer and preview shown inside this app.
The floating ball floats above the screens of this app only.
The sensitivity tools are reference and planning tools.

iOS does not allow any app to draw on top of another app, to appear over a game, or to change another app’s settings. This is a restriction built into iOS by Apple, and it applies to every app on the App Store. Ghost Dark Panel Aura does not attempt to work around it.

If you are looking for something that appears on top of a game while you play, that is not possible on iOS, and no App Store app can do it.

3. FREQUENTLY ASKED QUESTIONS

Does the app need an account?
No. There is no sign-up, no login, and no account. Your settings are saved on your device.

Does the app need an internet connection?
Most features work offline, including the crosshair designer, sensitivity tools, and device readings. An internet connection is needed for the latency tool, for ads, and for purchases.

Which languages are supported?
English, Spanish, Portuguese (Brazil), and Arabic, including full right-to-left layout for Arabic. You can change the language in Settings.

Why does the app only work in portrait?
The app is designed for portrait orientation on iPhone.

How do I reset my crosshair?
Open the Crosshair screen and use Reset Crosshair. This restores the default style and clears your custom colors and geometry settings.

How do I hide the crosshair or the ball without losing my setup?
Each has its own hide option. Hiding keeps all of your settings and simply stops it being drawn.

Which server does the latency tool use?
You choose it. The options are Cloudflare (1.1.1.1), Google (8.8.8.8), Quad9 (9.9.9.9), and Apple (www.apple.com). Cloudflare is the default. The tool measures how long a connection takes and nothing else.

4. GHOST DARK PANEL PRO

Pro is an optional subscription that unlocks the advanced parts of the app and removes the ads that appear on their own.

Pro includes:

Five Pro crosshair styles, in addition to the five free styles
Advanced crosshair control: rotation, center dot sizing, and outline control
Five saved crosshair preset slots
Ball pulse animation, tool badge, and custom ball colors
Extended frame rate and latency history graphs
A fourth, fully editable sensitivity profile

Plans available:

Ghost Dark Panel Pro Monthly
Ghost Dark Panel Pro Yearly

Prices are shown inside the app in your own local currency, exactly as the App Store reports them for your region.

What stays free?

A great deal. The sensitivity tables, the five basic crosshair styles, preset colors, size, thickness and gap, the floating ball with its basic color, and every device reading, including frame rate, temperature, refresh rate, RAM, storage, and latency, all work fully without paying.

5. TEMPORARY UNLOCKS BY WATCHING AN AD

Some Pro features can also be unlocked temporarily, for 24 hours, by choosing to watch a short ad. These are:

Pro crosshair styles
Extra crosshair preset slots
Extended history graphs
The custom sensitivity profile

A few features are Pro only and cannot be unlocked this way: advanced crosshair control, and the advanced ball options.

Things to know:

These ads are entirely optional. Nothing is ever taken away if you ignore them.
You can watch up to five of these ads per hour. The limit frees up gradually, one slot at a time, as each view passes the one hour mark.
Crosshair preset slots: one slot is free, three slots after a temporary unlock, and five slots with Pro.
A temporary unlock is not the same as Pro. It expires after 24 hours.
If you close an ad before it finishes, nothing is unlocked. You will need to watch another one in full.

6. PURCHASES, RESTORING, AND CANCELLING

How do I restore a purchase on a new device?
Open Settings inside the app and tap Restore Purchases, while signed in with the same Apple Account you used to subscribe.

I subscribed but Pro is not active.
Try these in order:

Check you are signed in with the same Apple Account used for the purchase.
Make sure you have a working internet connection.
Open Settings in the app and tap Restore Purchases.
Fully close the app and reopen it.
Restart your device.

If Pro is still not active after these steps, email us with the date of purchase and we will help.

How do I manage or cancel my subscription?
Subscriptions are managed by Apple, not inside this app. On your device, open the Settings app, tap your name at the top, then Subscriptions, and select Ghost Dark Panel Aura. From there you can change plan or cancel.

Cancelling stops the next renewal. You keep Pro until the end of the period you have already paid for.

How do I request a refund?
Refunds are handled entirely by Apple. Visit Apple’s official report-a-problem website and sign in with your Apple Account. The developer cannot issue refunds directly.

Will I be charged automatically?
Yes. Both plans renew automatically until cancelled. You can cancel at any time using the steps above.

7. TROUBLESHOOTING

The paywall says Pro is unavailable.
This usually means the app could not reach the App Store. Check your internet connection and tap Try Again. If you are on a restricted or corporate network, or using a VPN, try switching networks.

Ads are not loading, or a rewarded ad will not play.
Check your internet connection first. If you have already watched five rewarded ads within the past hour, you have reached the hourly limit and will need to wait for a slot to free up. Ads can also be temporarily unavailable in your region, which is normal and resolves on its own.

The latency tool shows an error or no result.
Confirm you have an internet connection, then try a different server from the list. Some networks block certain addresses, so if Cloudflare fails, try Google or Apple.

The frame rate reading looks lower than expected.
The reading reflects the frame rate of this app on your device at that moment. It is affected by Low Power Mode, by device temperature, and by what else your device is doing. It is not a measurement of any other app.

Temperature or performance readings look unusual.
These come directly from iOS. If your device is warm or in Low Power Mode, iOS reduces performance deliberately, and the readings reflect that.

The app feels slow or a screen is not updating.
Fully close the app by swiping it away from the app switcher, then reopen it. If the problem continues, restart your device and make sure you are on the latest version of the app.

I changed the language and some text looks wrong.
Close and reopen the app. If a translation still looks incorrect, please email us the screen and the text so we can correct it.

8. PRIVACY

The app has no accounts and no developer servers. Your settings are stored on your device, and the developer does not collect or store your personal information.

The app is ad-supported, and it may ask for permission to track you for advertising purposes. You can decline, and the app will continue to work normally with less personalized ads. You can change this choice at any time in the iOS Settings app, under Privacy and Security, then Tracking.

Full details are available in our Privacy Policy.

How do I delete my data?
Because everything is stored locally, deleting the app removes your saved settings, presets, and preferences from your device.

9. REPORTING A BUG OR REQUESTING A FEATURE

We welcome both. Email us at OussamaElmejdoubi@protonmail.com with:

For a bug: what you did, what you expected, what happened, and your device and iOS version
For a feature request: what you would like to be able to do, and why it would help

We cannot promise that every request will be built, but we do read all of them and they genuinely shape what gets worked on next.

10. COMPATIBILITY

Requires iOS 16.0 or later
Designed for iPhone
Portrait orientation
Available in English, Spanish, Portuguese (Brazil), and Arabic

Ghost Dark Panel Aura is an independent utility app. It is not affiliated with, endorsed by, or connected to any game or game publisher.

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