Privacy Policy — GharAway

Last Updated: September 9, 2026

Effective From: September 9, 2026

1. Introduction

GharAway ("GharAway", "the App", "we", "us", or "our") is a property operations application designed for operators of paying-guest (PG) accommodations, hostels, co-living properties, and similar residential properties.

GharAway enables property owners and authorized operators to organize properties, rooms, beds, residents, staff, dues and payment records, expenses, notices, complaints, food menus, documents, and other property-related operations.

This Privacy Policy explains what information GharAway collects and processes, why it is processed, how it is stored and protected, when it may be shared, and the choices and rights available to users.

Please read this Privacy Policy before using GharAway.

2. Types of Users

GharAway supports two primary types of users:

Property Owners / Operators

Property owners or authorized operators create an account and use GharAway to manage their properties and related business information.

They may also create and maintain resident records necessary for operating their PG, hostel, co-living property, or similar accommodation.

Residents

Resident records are generally created by the property owner or authorized operator.

Residents may receive credentials such as a Property Code, Resident ID, and PIN that allow them to access the resident section of GharAway.

Residents can access information made available to them in connection with their accommodation.

Property owners or operators are responsible for ensuring that resident information they enter into GharAway has been collected and is used in accordance with applicable law.

If you are a resident and want information maintained by your property owner corrected or removed, you should contact your property owner or operator first. You may also contact GharAway using the contact information provided in this Privacy Policy.

3. Information We Collect and Process

The information processed through GharAway depends on the features used by a property owner, operator, or resident.

3.1 Owner Account Information

When a property owner or operator creates or maintains an account, information may include:

• Full name

• Email address

• Password or authentication credentials

• Contact phone number

• Business or property name

• Business or property address

• Property type

• Number of properties

• Profile photograph, if provided

• Signature image, if voluntarily uploaded for supported documents or receipts

Passwords are handled through the authentication service used by GharAway and are not intentionally stored by GharAway in plain text.

3.2 Business and Property Information

Property owners may enter and manage information including:

• Property names

• Property addresses

• Property types

• Property codes

• Property images

• Floor information

• Room configuration

• Room numbers

• Bed information

• Bed availability

• Occupancy information

• Property amenities

• Resident assignments

• Staff information

• Property-related operational records

Staff records entered by an owner may include information such as:

• Name

• Role

• Contact information

• Employment or activity status

3.3 Business and Compliance Documents

Where supported by the App, property owners may voluntarily upload documents relating to their property or business operations.

These may include documents such as:

• Business registration documents

• GST-related documents

• Fire-safety certificates

• Trade licences

• Property-related documents

• Accommodation-related licences

• Other documents voluntarily uploaded by the owner

These documents are processed for the property-management and record-keeping functionality requested by the owner.

4. Resident Information

Property owners or authorized operators may create and maintain resident records.

Depending on the information entered and features used, resident information may include:

• Full name

• Phone number

• Email address

• Occupation

• Institute or employer

• Guardian information

• Emergency contact information

• Resident photograph, if provided

• Resident ID

• Property assignment

• Room assignment

• Bed assignment

• Joining date

• Expected or actual vacating date

• Monthly rent

• Security deposit

• Outstanding dues

• Payment history

• Complaints and service requests

• Move-out or vacating requests

• Other accommodation-related information

Residents may be provided with sign-in information such as a Property Code, Resident ID, and PIN.

Residents should keep their access credentials confidential and should not share them with unauthorized persons.

5. Identity Documents

Where this functionality is enabled and where required by a property owner for legitimate resident verification or accommodation record-keeping purposes, an owner may upload identity-related information or documents voluntarily provided by a resident.

Depending on what the property owner chooses to collect, these may include:

• Aadhaar

• PAN

• Passport

• Driving Licence

• Voter ID

• Student ID

• Employee ID

• Other identification documents

GharAway provides technology that may allow owners to store these records. The property owner or operator is responsible for determining whether collection of a particular identity document is necessary and legally permitted.

Residents should contact their property owner or operator regarding why a particular identity document is requested.

GharAway does not use identity documents for advertising, profiling, or marketing.

6. Financial and Payment Records

GharAway may allow property owners to maintain financial and accommodation-related records such as:

• Monthly rent

• Security deposits

• Outstanding dues

• Payments received

• Payment dates

• Payment history

• Expenses entered by owners

• Payment status

• Payment notes

• Receipts or supporting records, where applicable

GharAway enables property owners and operators to purchase subscription plans through Razorpay checkout. Razorpay processes the payment. GharAway does not store card numbers, UPI PINs, online banking passwords, or similar sensitive payment credentials.

GharAway may store subscription and billing records such as selected plan, billing cycle, amount, payment status, payment date, and Razorpay payment reference or payment ID for subscription activation, receipts, reconciliation, support, and record-keeping.

7. Content Created in GharAway

Information and content generated or maintained through GharAway may include:

• Notices and announcements

• Notices addressed to residents

• Maintenance tickets

• Complaints

• Service requests

• Move-out requests

• Food menus

• Payment records

• Receipts

• Resident records

• Property records

• Generated PDF documents, where available

This information is processed to provide the relevant GharAway functionality.

8. Information We Do Not Intentionally Collect

Unless a future GharAway feature specifically requires it and appropriate disclosure and permission are provided, GharAway does not intentionally collect:

• Payment card credentials

• Online banking passwords

• UPI PINs

• Precise device location

• Contact lists

• Calendar information

• SMS messages

• Call logs

• Microphone recordings

GharAway does not sell personal information.

GharAway does not use personal information for third-party targeted advertising.

Payment credentials are handled by Razorpay checkout and are not stored by GharAway.

9. Device Permissions

GharAway may request limited device access when required for a feature initiated by the user.

Photos / Media

Photo or media access may be used when a user chooses to select:

• Owner profile photograph

• Resident photograph

• Property image

• Identity-document image

• Supporting image

• Other image selected for upload

Access is requested only where required by the relevant functionality and subject to the permissions provided by the device operating system.

Files / Documents

File or document access may be used when a user voluntarily selects a PDF, image, or other supported document for upload.

Examples include:

• Compliance documents

• Property documents

• Identity documents

• Supporting records

Users may decline optional permissions. Declining a permission may prevent the associated upload functionality from working but should not affect unrelated App functionality.

10. How We Use Information

We process information to:

• Create and authenticate accounts

• Verify owner email addresses where required

• Maintain account sessions

• Provide owner and resident access

• Manage properties

• Manage rooms and beds

• Maintain occupancy information

• Maintain resident records

• Manage staff records

• Assign residents to properties, rooms, and beds

• Maintain rent, dues, deposits, payments, and expenses

• Generate records and receipts where requested

• Provide notices and announcements

• Provide food-menu functionality

• Process complaints and service requests

• Manage move-out requests

• Store voluntarily uploaded documents and images

• Provide customer support

• Diagnose technical issues

• Maintain security

• Prevent unauthorized access and misuse

• Maintain and improve App functionality

• Comply with applicable legal obligations

We do not use personal information for automated decision-making about residents, third-party targeted advertising, or sale to data brokers.

11. Service Providers

GharAway uses third-party technology providers necessary to operate the service.

Google Firebase

GharAway uses Google Firebase services, which may include:

Firebase Authentication

Used for authentication and account access.

Cloud Firestore

Used to store application records such as account, property, room, resident, finance, notice, complaint, and other operational information.

Firebase Storage

Used to store uploaded files such as photographs and documents.

Google may process information on our behalf as necessary to provide these infrastructure services.

Google's processing of information is also subject to its applicable privacy, security, and service terms.

Razorpay 

GharAway uses Razorpay to process subscription payments for property owners and operators. Payment details such as card numbers, UPI PINs, online banking credentials, and similar sensitive payment credentials are entered on Razorpay’s secure checkout and are not stored by GharAway.

GharAway may store limited payment-related records such as selected plan, billing cycle, amount, payment status, payment date, and Razorpay payment reference or payment ID for subscription activation, receipts, reconciliation, support, and record-keeping.

Razorpay may process payment information according to its own privacy policy, security practices, and applicable payment regulations.

12. How Information May Be Shared

We do not sell or rent personal information.

Information may be shared or made accessible only where necessary for operating GharAway or as otherwise permitted or required by law.

Between Owners and Residents

Property owners and authorized operators may access information relating to residents and properties they manage.

Residents are intended to have access only to information made available to them through their own resident account and relevant property.

Depending on available functionality, this may include:

• Their resident profile

• Their room and bed information

• Their dues and payment records

• Notices relevant to them

• Food menus

• Their complaints or requests

Residents are not intended to receive access through their resident account to other residents' private records.

Service Providers

Information may be processed by service providers such as Google Firebase and Razorpay to provide authentication, database, storage, security, payment processing, subscription activation, and related services.

User-Initiated Sharing

When a user intentionally chooses to share information through another application or service, such as email, phone, or a messaging application, the information may be handled by that third-party service according to its own privacy practices.

Legal Requirements

Information may be disclosed where reasonably necessary to:

• Comply with applicable law

• Respond to a valid court order

• Respond to lawful government requests

• Investigate fraud or abuse

• Protect the security of GharAway

• Protect the rights, safety, or property of users or others

13. Data Storage and Security

GharAway uses reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the feature, safeguards may include:

• User authentication

• Account-based access controls

• Server-side database security rules

• Storage access controls

• Owner-scoped records

• Resident access restrictions

• Restricted document access

• Encrypted network communication provided by our infrastructure

• File type and file size restrictions for supported uploads

Where applicable, uploaded files may be restricted to supported formats such as images and PDFs and may be subject to file-size limits.

Passwords used for owner authentication are handled through Firebase Authentication and are not intentionally stored by GharAway in plain text.

No internet-connected system can guarantee absolute security. Users should keep their passwords, Resident IDs, PINs, and other access credentials confidential.

If you believe your account or information has been accessed without authorization, contact us promptly.

14. International Data Processing

GharAway uses cloud infrastructure and service providers that may process or store information on servers located in India or other countries.

As a result, information may be processed outside the user's state, region, or country.

Where applicable, such processing is subject to the safeguards and contractual arrangements maintained by the relevant service provider and requirements of applicable law.

15. Data Retention

We retain personal and operational information for as long as reasonably necessary to:

• Provide GharAway services

• Maintain active accounts

• Support property operations

• Maintain security

• Resolve disputes

• Respond to legitimate requests

• Meet applicable legal obligations

Retention periods may differ depending on the category of information and why it is maintained.

Information that is no longer required may be deleted or anonymized, subject to applicable legal, security, backup, and technical requirements.

16. Account and Data Deletion

Users may request deletion of eligible account information and personal information.

Owner Accounts

Where account deletion functionality is available within GharAway, an owner may initiate deletion using the relevant account or profile settings.

Owners may also contact GharAway to request account deletion.

Deletion of an owner account may affect associated properties, rooms, residents, records, and other information controlled through that account.

Before deleting an owner account, users should retain any records they are legally or operationally required to keep.

Resident Records

Property owners or authorized operators may remove resident records where appropriate and permitted by applicable law.

Residents who want their property-maintained information corrected or deleted should first contact the property owner or operator responsible for their record.

Residents may also contact GharAway if additional assistance is required.

Requests Outside the App

Account or personal-data deletion requests may be sent to:

Email: admin@karyaiq.com

Please send the request from your registered email address where possible and provide sufficient information for us to identify the relevant account.

We may need to verify your identity before processing a request.

Certain information may be retained where required or permitted for legal compliance, fraud prevention, security, dispute resolution, or other legitimate purposes.

17. Your Privacy Rights

Depending on applicable law and your relationship with GharAway, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information

• Request correction of inaccurate or incomplete information

• Request deletion of eligible information

• Withdraw consent where processing depends on consent

• Request information regarding how personal information is processed

• Raise a privacy-related complaint

Requests may be subject to identity verification and limitations permitted by applicable law.

Privacy-related requests may be sent to:

admin@karyaiq.com

18. Information for Residents

If you are a resident, your property owner or authorized operator may have created your GharAway resident record.

For requests concerning information entered and controlled by your property operator, including:

• Updating your name

• Correcting contact information

• Updating accommodation information

• Correcting payment records

• Obtaining information about your records

• Requesting deletion of applicable records

you should contact your property owner or operator first.

Where supported, residents may manage certain account information directly through the App.

If you cannot resolve a privacy-related concern with your property operator, you may contact us at:

admin@karyaiq.com

We will provide reasonable assistance within the scope of GharAway's role and technical capabilities.

19. Age Requirements and Children's Privacy

GharAway is intended for users aged 18 years and above.

The App is not directed to children or minors for independent account use.

Property owners and operators are responsible for ensuring that they use GharAway in accordance with applicable laws when entering information concerning any person.

If we become aware that personal information relating to a minor has been improperly collected or processed through GharAway, we may take reasonable steps to investigate, restrict, or delete such information as appropriate.

If you believe information relating to a minor has been improperly provided to GharAway, contact:

admin@karyaiq.com

20. Advertising and Tracking

GharAway does not sell personal information for advertising purposes.

GharAway does not use personal information for third-party targeted advertising unless this Privacy Policy and the relevant user disclosures are updated accordingly.

If advertising, analytics, or additional tracking technologies are introduced in the future, applicable disclosures and this Privacy Policy will be updated where required.

21. Third-Party Applications and Services

Certain GharAway functionality may allow users to interact with third-party applications or services.

For example, a user may voluntarily choose to:

• Open an email application

• Make a phone call

• Share information through a messaging application

• Open an external website or service

• Complete a payment through Razorpay checkout

Once information is intentionally transferred to a third-party application or service, its processing is governed by that third party's own privacy practices.

GharAway is not responsible for the privacy practices of independent third-party services.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to GharAway features

• Changes in data-processing practices

• New infrastructure or service providers

• Security improvements

• Operational changes

• Applicable legal or regulatory requirements

When this Privacy Policy is updated, the Last Updated date at the top of this page will be revised.

Where appropriate or legally required, material changes may also be communicated through the App, website, email, or another suitable method.

Users should periodically review this Privacy Policy.

23. Contact Us

If you have questions, concerns, privacy requests, account-deletion requests, or complaints regarding this Privacy Policy or GharAway's handling of information, contact:

GharAway
Email: admin@karyaiq.com
Country: India

When submitting a privacy or deletion request, please provide sufficient information for us to identify the relevant account or record. We may request verification before processing certain requests.

24. Grievance and Privacy Requests

Users in India may submit privacy-related grievances, correction requests, or deletion requests using the following contact:

GharAway Privacy Support
Email: admin@karyaiq.com

We will review legitimate requests and respond in accordance with applicable requirements.

25. Consent and Acknowledgement

By creating an account or using GharAway, you acknowledge that you have been provided with this Privacy Policy and information about how personal information may be collected, used, stored, shared, and otherwise processed.

Where applicable law requires consent for a particular processing activity, appropriate consent may be obtained separately.

Property owners and operators are responsible for ensuring that information they enter about residents, staff, or other individuals is collected and processed lawfully and that appropriate notices or permissions are obtained where required.

GharAway
PG, Hostel & Co-Living Operations Platform

Privacy Contact: admin@karyaiq.com
Country: India
Effective From: September 09, 2026
Last Updated: September 09, 2026