Frecuent Asked Questions
geo-trek Rentals FAQ
You have outdoor plans, we have outdoor gear.
Thank you for getting outside with GEO-TREK.
Rental Policies & Fees
Cancellation Policy
To receive a full refund, reservations must be canceled 24 hours in advance.
Early returns
Rentals returned earlier than the due date will receive refunds for any unused days.
Late fees
Late returns will be charged the each additional day rental price for each additional day.
Cleaning fees
For items returned excessively wet or dirty, a cleaning fee could be assessed.
Damage fees
If gear is damaged beyond repair, the customer will be charged the full retail price.
Lost equipment
For any items that are not returned, GEO-TREK reserves the right to charge up to the full retail value.
Frequently Asked Questions
Renting
What do you rent?
Visit us to see the categories our store offers you. Our store offer online reservations.
Can I reserve online?
You can reserve online, call or visit the store to make a reservation.
Is there a ½ day rental option?
No, a one-day rental is our minimum rental period.
How do I use my rental gear?
We highly encourage you to connect with an employee while picking up your gear.
Can I swap out gear during my rental period if I want to try something different?
Possibly! Call us to check on availability. Additional rental rates may apply.
Rates and Payment
What are your rental rates?
See our rental rates
Do I have to pay a deposit to rent?
You have to pay a deposit on any rentals.
Do you offer group discounts?
Yes we do.
Are there any additional discounts?
You get a discount when you rent for several days.
Can I purchase damage coverage or rental insurance?
Not currently.
If I like the item I rent, can I purchase it at a discount?
Not at this time.
Pickup and Drop Off
What time do stores open?
Rentals are currently available from Monday to Saturday. Availability hours: 09:00 - 20:00
Can I drop off or pick up gear after hours?
Not currently.
I have to pick up and drop off my items on the same day?
Nope. The minimum rental period is one day, so you can drop them off the next day.
What do I need to bring when I pick up my equipment?
In some cases, you’ll need to bring an item to help size the product you’re renting.
Will I need to sign a liability waiver?
Yes, all customers will sign a rental agreement form that includes a liability waiver.
Can I extend my rental reservation?
Please call us to check availability. Additional day rates apply.
Can I return gear to a different store or place than the one I picked it up at?
Not currently.
Do you deliver gear?
Not currently.