Frecuent Asked Questions

geo-trek Rentals FAQ

You have outdoor plans, we have outdoor gear.

Thank you for getting outside with GEO-TREK.

Rental Policies & Fees


  • Cancellation Policy

    • To receive a full refund, reservations must be canceled 24 hours in advance on the day before.

  • Early returns

    • Rentals returned earlier than the due date will receive refunds for any unused days.

  • Late fees

    • Late returns will be charged the each additional day rental price for each additional day.

  • Cleaning fees

    • For items returned excessively wet or dirty, a cleaning fee could be assessed.

  • Damage fees

    • If gear is damaged beyond repair, the customer will be charged the full retail price.

  • Lost equipment

    • For any items that are not returned, GEO-TREK reserves the right to charge up to the full retail value.


Frequently Asked Questions

Renting

  • What do you rent?

    • Visit us to see the categories our store offers you, so you’ll be able to see specific items for rent.

  • Can I reserve online?

    • You can reserve online, call or visit the store to make a reservation.

  • Is there a ½ day rental option?

    • No, a one-day rental is our minimum rental period.

  • How do I use my rental gear?

    • We highly encourage you to connect with an employee while picking up your gear.

  • Can I swap out gear during my rental period if I want to try something different?

    • Possibly! Call us to check on availability. Additional rental rates may apply.


Rates and Payment

  • What are your rental rates?

    • See our rental rates at https://sites.google.com/view/geotrekbolivia/rental-gear-pricing

  • Do you offer group discounts?

    • Yes we do.

  • Are there any additional discounts?

    • You get a discount when you rent for several days.

  • Can I purchase damage coverage or rental insurance?

    • Not currently.

  • If I like the item I rent, can I purchase it at a discount?

    • Not at this time.


Pickup and Drop Off

  • What time do stores open?

    • Rentals are currently available from Monday to Saturday. Availability hours: 09:00 - 20:00.

  • Can I drop off or pick up gear after hours?

    • Not currently.

  • I have to pick up and drop off my items on the same day?

    • Nope. The minimum rental period is one day, so you can drop them off the next day.

  • What do I need to bring when I pick up my equipment?

    • In some cases, you’ll need to bring an item to help size the product you’re renting.

  • Will I need to sign a liability waiver?

    • Yes, all customers will sign a rental agreement form that includes a liability waiver.

  • Can I extend my rental reservation?

    • Please call us to check availability. Additional day rates apply.

  • Can I return gear to a different store or place than the one I picked it up at?

    • Not currently.

  • Do you deliver gear?

    • Not currently.