Privacy Policy

Last Updated: May 2026

1. Introduction

GateBasic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our application.

2. Information We Collect

2.1 Information You Provide Directly

- Account Information: Name, email address, phone number, residential address, flat/house number

- Payment Information: Transaction details, payment methods (processed through secure gateways)

- Profile Information: Profile photo, personal preferences, contact details

- Communications: Messages, complaints, issue descriptions, feedback

2.2 Information Collected Automatically

- Device Information: Device type, operating system, unique device identifiers

- Usage Data: Features accessed, actions performed, time spent on features

- Location Data: General location (city, state) from address provided

- Crash Reports: Application performance and error logs

2.3 Firebase Services

We use Firebase (by Google) for:

- Authentication: Secure login and account management

- Firestore Database: Storing user data and application content

- Cloud Storage: Storing documents and images

- Cloud Messaging: Sending push notifications

- Analytics: Understanding app usage patterns

- Crashlytics: Monitoring application crashes

3. How We Use Your Information

We use collected information for:

- Service Delivery: Creating and managing your account, processing payments, delivering notices

- Communication: Sending updates, notifications, support messages

- Security: Detecting fraud, maintaining security, preventing abuse

- Analytics: Understanding user behavior, improving features

- Legal Compliance: Meeting regulatory requirements

- Customer Support: Responding to inquiries and resolving issues

4. Data Sharing and Disclosure

4.1 Within the Application

Your information is visible to:

- Society Administrators: For account management and payment processing

- Other Residents: Limited profile information (name, house number, phone, email) in the Members Directory

- Payment Gateways: Payment information for transaction processing

4.2 Third-Party Services

We share data with:

- Firebase/Google: For authentication, storage, and analytics

- Payment Processors: For payment verification

- Cloud Providers: For data storage and backup

4.3 Legal Requirements

We may disclose information when:

- Required by law or court orders

- Necessary to protect our legal rights

- Required for fraud prevention or security

5. Data Security

5.1 Security Measures

- Firebase Authentication: Secure login with password hashing

- Firestore Security Rules: Role-based access control

- Encryption: Data encrypted in transit (HTTPS/TLS)

- Access Control: Only authorized administrators can access sensitive data

5.2 Data Retention

- Account Data: Retained while account is active, deleted upon account deletion

- Payment Records: Retained for 7 years for legal/tax compliance

- Deleted Data: Permanently removed from our systems

6. Your Privacy Rights

6.1 Access and Portability

You have the right to:

- Access your personal data

- Request a copy of your data

- Correct inaccurate information

6.2 Deletion

You can request deletion of your account and associated data by:

- Contacting: gatebasicapp@gmail.com

- Account deletion removes all personal information within 30 days

6.3 Opt-Out

You can:

- Disable push notifications in app settings

- Opt out of analytics (some features may be limited)

- Contact us to stop communications

7. Children's Privacy

GateBasic is not intended for children under 13 years old. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information immediately.

8. Geographic Considerations

8.1 GDPR (EU Users)

If you're in the EU, you have additional rights:

- Right to be forgotten

- Right to data portability

- Right to restrict processing

- Right to object to processing

To exercise these rights, contact: gatebasicapp@gmail.com

8.2 CCPA (California Users)

If you're in California, you have rights regarding:

- Knowing what data is collected

- Deleting collected data

- Opting out of data sale (we don't sell data)

9. Cookies and Tracking

Our application uses:

- Firebase Analytics: To understand usage patterns

- Crash Reporting: To improve app stability

- Authentication Tokens: To keep you logged in

You can disable app analytics in settings, though some features may be affected.

10. Third-Party Links

Our application may contain links to third-party services:

- Payment gateways

- External websites

We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Contact Us

For privacy-related questions or requests:

Email: gatebasicapp@gmail.com

Response Time:** We will respond to all privacy requests within 30 days.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting to the application. Your continued use constitutes acceptance of updates.

Effective Date: 10 May 2026  

Version: 1.0