family tree maker sync problems
family tree maker sync problems
Family Tree Maker is the most reliable program for creating and preserving their family history. But users usually run into issues while attempting to synchronize the software with Ancestry. Also, there are times when sync issues arise, therefore this tutorial is made to address those issues in 2023 with Family Tree Maker and, in the end, save the data on the present family tree.
Tree issues between FTM, weak internet connections, and the need for software updates are common causes of Family Tree Maker sync issues. You can fix issues by updating FTM, verifying your connection, or manually resolving conflicts across trees while the sync is happening.
1. Verify your internet connection
Reason: In order to synchronize your tree with Ancestry.com, a dependable internet connection is essential. Sync errors or timeouts can be brought on by sluggish or erratic connections.
Solution: Make sure your connection is reliable by testing it. Wi-Fi isn't as reliable as cable connections, so think about making the transition to Ethernet.
2. Upgrade the Family Tree Maker
Reason: To increase interoperability with Ancestry's servers and address issues, FTM is updated on a regular basis. Using a version that is out of date may cause sync issues.
Solution: Use Help > Check for Updates to update FTM. Verify that your operating system (macOS or Windows) and FTM are both current.
3. Reduce File Size and Make a Backup
Reason: Sync issues can be brought on by large, broken, or corrupted tree files. By removing faulty data and shrinking the file, compacting enhances performance.
Solution: Select File > Compact File in FTM. Make a backup of the tree using File > Backup after compacting. This guarantees that, prior to synchronizing, you have a safe copy.
4. Check Ancestry Server Status
Reason: Ancestry.com server failures, like outages or maintenance, can also cause sync troubles.
Solution: Check forums or the Ancestry status page to see if any server issues are known to exist. To attempt synchronizing again, wait until the servers are back online.
5. Make Your Tree Unlink and Relink
Reason: If sync continues to fail, there may be a problem with the connection between Ancestry and FTM. Usually, reestablishing the connection resolves the problem.
Solution:
1. Make a backup of your tree before making any modifications. File > Restore.
2. Remove the tree's link: Select your tree by going to File > Manage Trees, then click Unlink from Ancestry.
3. To start over, upload the tree again or relink it to Ancestry as a new tree.
6. Address Inconsistent Information
Reason: When conflicting updates are made in FTM and Ancestry, like when different data is submitted for the same person or event, the sync process may fail.
Solution: Examine any conflict alerts that show up during synchronizing. It will be up to you to decide whether FTM or Ancestry data to retain.
7. Turn off your antivirus and firewall temporarily.
Reason: Failed syncs might occasionally result from firewalls or antivirus programs preventing FTM from connecting to the internet.
Solution: Try syncing again after temporarily disabling your antivirus or firewall. Add FTM to your software's exception or "safe" list if this fixes the problem.
8. Complete a Full Synchro
Reason: FTM syncs progressively by default (syncing only changes). If this doesn't work, downloading and uploading the complete tree can fix the problem during a full sync.
Solution:
Select Sync Options under File > Sync Now.
You can either download the entire tree from Ancestry or upload it all afresh.
9. Sync Smaller Segments of Big Trees
Reason: Because of their size, large trees with plenty of media files (documents, photos) may cause synchronization problems.
Solution: Divide the tree into smaller sections or remove any huge or superfluous media files to make it smaller. This reduces the workload and raises the possibility of a successful sync.
10. Delete the Sync Cache
Reason: Errors may arise from temporary cache files that are corrupted during the syncing procedure.
Solution: Select Tools > Compact File to clear the sync cache. Attempt synchronizing once more after compacting.
11. Contact Support
Reason: When none of the solutions listed above resolve the problem, it might be a more complicated one that calls for technical support from FTM.
Solution: To further troubleshoot your specific issue, get in touch with Family Tree Maker customer service.
Summary
Update your program and examine your internet connection first.
Before syncing, compact and back up your tree.
Relink the tree to Ancestry after unlinking it if problems continue.
Disable your firewall and antivirus software temporarily, settle any disputes, or run a full sync.
Reduce file size for huge trees, and remove the sync cache if necessary.
Most Family Tree Maker sync problems should be resolved by following these instructions.