FSMA Archive

City Service Delivery Assessment for Citywide Inclusive Sanitation

What is the City Service Delivery Assessment (CSDA) tool?

Faecal Waste Flow Diagram (SFD) illustrates what the sanitation situation is citywide, but not the underlying reasons for that situation. The City Service Delivery Assessment (CSDA) is a complementary tool to assess why the situation is as it is. It supports a systematic process for working with stakeholders to assess the enabling environment for citywide inclusive sanitation, and to present the results in a simple and accessible way. It also includes an Action Checklist to help stakeholders identify and prioritise immediate and follow-up actions to improve the enabling environment for the delivery and sustained operation of inclusive sanitation services across the city.

What is the CSDA User Guide?

The CSDA User Guide explains how the CSDA tool works and provides recommendations on how to use it with stakeholders. The CSDA tool will need to be adapted slightly for each city and context and is not a “black box” to be used indiscriminately. Users will need to add their own knowledge, experience and insight to achieve useful results.

Download here

The CSDA tool and User Guide are being continuously improved as we receive feedback. If you download the files at a later date, you may find some slight adjustments and improvements.

CSDA Tool (MS-Excel)

CSDA User Guide (PDF)

CSDA Training

Two short, narrated training presentations are available for download from the following links:

CSDA training Part1.wmv

Part 1: What is a CSDA?

CSDA training Part2.mp4

Part 2: How to develop and use a CSDA

Free Online training

ConCaD is also available online via YouTube. It is organised in 3 parts, with a total of 39 modules of 5-10 minutes each. They can be watched in sequence as a playlist, or individually at your convenience.

All modules are available in English. French versions are also being prepared and are being added as they become available.

Faecal Sludge Management – learning from experience

Working with a group of practitioners from around the world in 2017 we coordinated a series of FSM Innovation case studies for distribution at FSM4 in Chennai and elsewhere.

They are all available on the SuSanA website, individually and as a combined volume: FSM Innovation: Case Studies on the Business, Policy and Technology of Faecal Sludge Management

The opening chapter draws together key findings from the case studies in a critical analysis of FSM programmes at scale in more than 20 cities. It summarizes the lessons learned and important “do’s and don’ts” for policymakers, managers, experts, donors or service providers who are developing or funding improved FSM services. It is also summarised in a YouTube presentation (15 mins): FSM Learning from emerging and established success

Inclusive Sanitation in Practice (ISP) was a joint collaboration by Isabel Blackett and Peter Hawkins, based on a long-term working relationship spanning different continents, jobs and roles.

Isabel Blackett and Peter Hawkins started working together in 2006 as WSP-World Bank consultants, and subsequently continued as staff for about ten years, with a focus on urban sanitation. During that time they were instrumental in developing the SFD and an inclusive systems-based approach to urban sanitation. After they left WSP-World Bank they contributed to a variety of joint assignments on inclusive urban sanitation.

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