Fiverr

Best practices for new Fiverr sellers

https://www.fiverr.com/support/articles/360010708757-Best-practices-for-new-Fiverr-sellers?

segment=seller

Keep your customers updated during the entire process

When your buyer has placed the order's requirements, be sure to provide an update once you have received everything you need to get started. It's important to let your customers know that you are there for them throughout so let them know any progress updates in general. Be sure to follow up on any buyer questions or concerns to provide confidence in the process.

Create clarity through a structured work process

From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.

Deliver quality work

The delivery should always fulfill (or even better, exceed!) your customers' requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.

Deliver on time

To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as a Fiverr seller. If you find yourself running short on time, be proactive and let your customer know, ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers' expectations but to exceed them in every possible way!

Managing Your Orders

Once you've optimized your pricing, and promoted your Gig, manage your orders and deliveries even better.

Use the following order management features:

Seller Dashboard

This is the engine of your business! Here you'll find all the information necessary to manage your unique business. For more, see Working with your dashboard and how it works on the app.

Order limit

If you find that you are receiving too many orders but don't have enough time to complete them, limit the number of orders you can receive for each Gig. For more, see Limiting orders.

Delivery extension

Delivering your service on time is a critical factor when giving your customers the best experience, and you being a successful Fiverr seller. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter.

Set your availability

The Set Availability feature let's customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period.

Manage your orders better: Tips

For each order, make sure that all the communication with your customer takes place on the Order page, including all messages and drafts. Remember! Only once the work is finalized, send it as a delivery.

Delivered the order? Great! You can now follow up with the customer to ensure that they have everything they need.

Orders are automatically completed if the customer doesn't accept the delivery or requests revisions within three days.

The more active you are, the more exposure you get! Your Gig will be paused if you're not active for longer than 30 days but don't worry, you can unpause your Gig at any point from your Gig page.

Promoted Gigs

https://www.fiverr.com/support/articles/360017729338

Want to get your Gigs in front of more buyers? When done right, paid advertising can be a highly effective way to grow your business on Fiverr, by introducing a new audience to your Gigs.

With Promoted Gigs, you can push your Gig to prime locations in Fiverr’s search results, category pages, and other Fiverr pages. Gain enhanced visibility and get more orders using Promoted Gigs with Fiverr.

We know that you want to focus on what’s most important—running your business on Fiverr. Our smart technology not only optimizes your budget but makes sure that your ads reach more of the right kinds of customers, and are placed where they perform best.

Quick links

Which Gigs can be promoted?

How to set up Promoted Gigs

Where will buyers see my ads?

How am I charged for Promoted Gigs?

Recorded Promoted Gigs Webinar