You probably have downloaded music on an older device. If you have access to it, you can remove the downloads either from the Spotify app (Settings > Remove all downloads) or by clearing the app's cache and data.

In case you no longer have access to one of these older devices, where you had downloaded music, you can instead get in touch with the folks over at Customer Support who'll be able to remove them remotely.

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Just to clarify. keep in mind that you can download as many as 10,000 songs on each of up to 5 different devices.

If you have access to your previous phones, you can remove your downloads by starting Spotify on the device which no longer needs the downloaded content and use the Remove all downloads button by going to Settings> Storage.

If perhaps you don't have access to your previous devices anymore, you can also contact our Customer Support team, so they can help you to remove the offline devices from your account as well. You can find out how to contact them here.

Hi I am having issues with this too. I had to change subscriptions from student to individual; and now I can make any downloads. I have 1,500 songs. I only have three devices. Earlier today I had no issue with the app and now it reached the limit on my phone. I have signed out, cleaned (cookies thing), and I even removed all download of my phone and now I can do anything with internet. Should I clean my PC songs too? Did the change of plan mess this up?

This way, you can remove the downloaded playlist from the desktop app. You can also run a clean reinstall of the app on your computer, so the offline music will be removed.

We hope you found this helpful. We're always here to help.

Then tap Apple Music on the Home Page to restart it. Now run Apple Music.

If the above-mentioned steps do not work, check out the article Listen to music and more in the Music app

Let us know if you have any questions. 

Have a great day!

I've had the same issue with my Note 8. I could not download any of my music in my SD card. So I tried downloading the music to the phone's memory and everything was downloaded perfectly. Go figure!. Maybe this will help someone

Yeah on the latest version of Android Pie on a Original Pixel XL and my music refuses to download via 4G or Wi-Fi. Please, like people pay for this service. Spotify works perfect on Pie not long gave the trial up. I'd rather pay for Spotify if ***** like this happens.

Try manually granting permissions and disabling battery optimisation for Apple Music(search battery optimisation in settings, this will let the app download while the screen is off) and also disable Samsung's own battery optimisation, IMO, it does more harm than good( settings, battery, tap 3 dots in the corner,settings-see screenshot). If you don't have any downloaded music, clear data or uninstall /reinstall app, and if you have downnloaded music and don't want to lose it, just clear the app's cache and try a reboot in both cases. Feel free to ask me anything.

I struggled with this issue for weeks. Today, I went into the app's info screen and it turned out that the storage permission was not enabled so I enabled it and rebooted the phone (Clearing the app from recents screen did not work). This fixed the problem.

I can download music via Apple Music but I am unable to play music. when i hit play it just does nothing. Same thing when I try to stream music. I verified all my app settings are correct. Using a Note 9.

Hello its working now. But what weird is that I've tried those settings before and it didn't worked. I didn't restarted my phone before so I guess that's why it didn't worked. But after doing those settings and restarting it thank God it works.

I have the answer for you. go into your apps in your settings go to permission for the Apple app and you have to add storage to it. For some reason when it update the operating system it turns it off. Then restart your phone and try downloading should work. It work for me.

I am trying to download music files to my Android phone so I can play them with a music app. I thought I had figured out a way on my old phone, but it does not seem to be working with my new model. I know there's a way. Can you guide me?

If I understand your need correctly, it seems that you wish to export music files from your Dropbox account and mobile app, locally to your phone, is that correct? If not, feel free to clarify and let me know more.

Having some problems with apple music. I've bought a subscription and downloaded some songs, however they will play when on the internet, I turn wi-fi off and they'll still play until I close the app. I then try open the app offline and it says it's playing yet there's no sound and the time bar isn't moving. Any help would be appreciated! Cheers.

I recall it didn't used to have this issue before the last update. I am able to download music to my phone from Apple Music and listen to them when i am running. I have Mobile Data off for Apple Music, as I do not want to have Apple Music stream the music to my phone when i am using it.

When i was running this morning, my music got cut off as i moved out of range from my wifi at home. I am not able to play any music after that, and these are the ones that i have already downloaded to my phone previously before.

However I decided to try something and switched Mobile Data on for Apple Music, and the music started playing. This is stupid, the whole purpose of downloading the music to my phone is to prevent it from running up data charges from my network provider when i play them on the go. If Apple Music requires there to be an active network connection to play the music, then i'd be better off cancelling my subscription.

Hello Guys, Same happen to me, so i looked for a Solution, when itunes it's online and you download a song, usually keep pushing to sync with the apple server, u can tell when you see the word downloaded once start playing it's change for a second, so what i did was simply go to the music settings and disable to add songs to the playlist automatically,(doesn't make sense) but what i realize is that when you are going to play the downloaded music it push to add automatically to the playlist and that's why needs the internet. so i disable it and close the app two times and at the same same play both time offline(it worked) and to ensure it was going to stay i turned off my iphone and started again and finally worked.???

Before you can download content to listen to offline, you need to add it to your Library. Then, in the Music app on your iPhone, iPad, or iPod touch; in iTunes on your Mac or PC; or in the Apple Music app on your Android phone, find the item that you want to download, and follow these steps:

Just finished four hours of doing the rounds of apple customer support chat (most of whom seemed to be using fake names, not that I blame them). Not sure if I would have been better off calling or not. The recommendation they left me with was to backup my phone to iTunes on a laptop, Reset and configure my phone as new again using iTunes, and finally restore my backup onto it. They had me try turning off and back on my iCloud library too with no results.

I might give your suggestion of just leaving it off all night a try first, because with my slow internet connection a iTunes reset means waiting nearly two hours for new software to download and many more after that for my music and apps to re-install. Oh god, 25 Gigs of music will take days.?

It started for me after I upgraded to iOS 11.2.1 from an earlier version of IOS 11. Songs I have purchased from iTunes or ripped from my CD collection and physically synced to my phone from iTunes on a laptop still work.

Just spent over an hour with 3 different levels of tech. IF you connect wifi, delete the song/album/playlist that is having issues playing, then search/download it again (by the little cloud), and then you see it is "downloaded", click the three dots at the top. It will show a cloud again, and click the word "download". Now you should have the music again on your device, and you can go back to non-wifi to test playback.

This should fix the issue, but unfortunately, you will have to do that to every single affected song/cd/playlist individually. (or you can basically wipe out your icloud music library and start from scratch).

The real problem is not that, however. The real issue, and why some of my music was disappearing even from ripped/imported songs/cd's, is that in its infinite wisdom of cloudiness, Apple has decided to replace songs on your device with new, or what they consider 'better' versions. So if you have songs that are rare, impossible to replace, and having trouble keeping them from fading to gray and not playing, this is why. They will be replaced by "apple versions", like it or not. I've got 1/2 an iPod to illustrate this if anyone has doubt.

I hope there will be enough noise about this setting of their choosing my music for me that it will be changed. It really is risky if you have precious music versions you like, because they will be replaced for you. 0852c4b9a8

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