Also note that while the driver file may be 21.10.0.5 in your example, depending on the model wifi adapter your PC has, an older version may be installed. You can look at the release notes on the webpage as to what model wifi adapters get what driver version.

The HP Support Assistant has just notified me of some updated drivers. The first (HP Image Enhancement for System Logon) installed fine; the second (Intel WLAN Driver for Microsoft Windows 10) did not install - it comes up with a box saying 'Installation failed'.

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I found another post on the HP support forums which say to check the currently installed driver (by going to Device Manager > Network Adaptors > Intel(R) Dual Band Wireless-AC 7265; then Driver tab) and, if it's a later driver currently installed, it can be disabled in the HPSA.

I've done this, and checked the currently-installed wireless driver on my system, and it is showing in the driver tab as version 19.51.4.2 with a date of 02/07/2017 (I'm not sure if that's February or July). By using the 'update driver' button, it has suggested that I have the latest version - both online and via Windows update.

I've checked on the support section of the HP website and, by entering in my serial number, it has shown me the list of drivers available for the Intel WLAN adapter: the latest version offered there is shown as 19.20.1.3 Rev.P, released November 3 2016. This suggests to me that I have indeed got the latest driver installed.

That said, the HPSA works as a push service to update the drivers based on your product number, unlike the serial number which would be specific to your computer alone, the product numbers are a wide range of PC's with different parts.

I ask as your post below seems to suggest that I can only delete the offered driver in HPSA if I've already installed it - which, as I've already said, I was unable to do because the installation fails every time I try (presumably because it's the incorrect driver for the specific hardware I have installed, but one that appears on another model with the same product number).

As a suggestion for the software decision makers, can I suggest that the HPSA take account of the serial number as well and only offer the drivers for the specific PC? This would be far better for consumers and would prevent a lot of confusion. I'm pretty good with computers, but I know a lot of people who would be completely baffled by this issue. I've recently switched from a Mac (mainly due to cost and flexibility of PCs versus Macs), but there's a lot to be said for having it 'just working'. If HP could get this sorted they'd be able to corner the market ...

After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.

If you lost your network connection immediately after upgrading to or updating Windows 11, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select Start  > Settings  > Windows Update  > Check for updates.

If you lost your network connection immediately after upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select the Start  button, then select Settings  > Update & Security  > Windows Update  > Check for updates.

WiFiCx is the new Wi-Fi driver model released in Windows 11. We recommend that you use WiFiCx to take advantage of the latest features. The WDI driver model is now in maintenance mode and will only receive high priority fixes.

WLAN Device Driver Interface (WDI) is the new Universal Windows driver model for Wi-Fi drivers, for both Windows 10 for desktop editions (Home, Pro, Enterprise, and Education) and Windows 10 Mobile. The WLAN device manufacturer writes a WDI miniport driver to work with the Windows 10 OS implementation. WDI enables device manufacturers to write less code than the previous Native WLAN driver model. All new WLAN features introduced in Windows 10 require WDI-based drivers.

The focus of this documentation is to specify the flow and behavior of Wi-Fi operations between Windows and the IHV driver component. It does not cover software interface signature (for example, the device driver interface model) and details about how the IHV component is loaded in Windows.

My wifi driver (Intel(R) Wi-Fi 6 AX201 160 MHz) has completely ceased to function. I've tried running the Driver Assistant tool multiple times, and installing the newest version of the driver has not helped at all. 

I'm not very technologically inclined and I'm having a really hard time understanding what to fix here.

I have new PC and I have problems with WIFI 6 AX201 160Mhz at motherboard Msi Pro B660M-A Wifi DDR4. PC is old 8 days. I tried this -us/windows/forum/windows_10-hardware/intel-wi-fi-6-ax201-160mhz-does-not-work/dd1738b9-518c-4985-abde-b82c1945d743?messageId=983af805-2c83-4b14-bdc8-8d74ba93d796 and also yours solution but do not work for me. I getting Error code 10 and sometimes is 43. What I notice while I follow your instructions, I uninstall Bluetooth but after refreshing Device Manager he appear again. At App & Feature aka. Add and remove programs, there was not Intel Bluetooth.

What mean for you "manully shutdown", "manually restart" - I usually go at Windows icon then Power -> Restart/Shutdown.

Maybe you can check my components at my profile, I install "Intel Driver & Support Assistant". I am Computer engineer and work like Web developer, so I know some stuff. I also bring PC to local PC experts but did not helped me. Motherboard seller said that he did not have fault Motherboard like this, usually is something bigger. He also think this is driver issue/conflict and he can send me new motherboard.

For the people with issues make sure you really follow each step as Scott mentioned and, for me, after the new drivers are installed I had to shut down the pc on the power button otherwise would still fail for some reason.

Hi, even though this fix works for a while, it isn't a final complete fix, the problem is related with some keyboards or mouses wireless, Logitech in my case as soon as I disconnect the wireless keyboard and mouse restart the machine and reinstall the driver the problem is gone. Something in this chip doesn't like my wireless mouse or keyboard.

Buonasera, ho un LENOVO YOGA C640-13IML, dove da un p di mesi ha installato windows 11. Da un giorno all'altro l'icona WIFI e BLUETOOTH sono scomparse, ho provato ad eseguire i passaggi elencati sopra ma il problema persiste, ho fatto anche un reset del pc ma non  cambiato nulla. Volevo provare a tornare a windows 10 ma non posso perch  passato troppo tempo.

Al momento per la connessione wifi e bluetooth sto usando un adattatoe della tp link realtek 8821cu ma senza questo non saprei cosa fare. Ho consultato altri rimedi tramite la community ma nessun risultato. Ho anche scaricato e installato manualmente i singoli driver scaricati dal sito Intel ma nessun rimedio. Allego foto INTEL WIFI 6 AX201 160MHZ NOT WORKING

First of all, before installing ANY device drivers, you installed the Intel Chipset Device Software package provided by MSI, right? If not, install it and then repeat my instructions above. Secondly, it is important to install the Intel Chipset Device Software package BEFORE installing the Intel Driver and Support Assistant. But, hold on, there are other driver packages that you need to install manually beforehand; read this page for more details: Intel Driver & Support Assistant Exclusions

It is very important to install the Intel Bluetooth driver package. The Microsoft generic Bluetooth driver is only going to cause you problems. The Intel Bluetooth driver package will install over the Microsoft driver, so you don't need to do anything special there.

Finally, a statement: 99% of Error 10 and error 43 is caused by folks not installing the drivers in the correct order or at all -- especially those expecting it to happen automatically (it does not and you should never expect this except for older machines that predated the release of Windows 10).

That was my first clean installation on this PC. In second I again install Windows, then install drivers from MSI site -B660M-A-WIFI-DDR4/support#driver in order from left to right, so first is Chipset. Again the same issue. I install DSA last, just to check if that will help.

Right, but when you followed the process I detailed above, did you use the latest drivers available on the Intel site? If you used the driver from the MSI site, then you need to repeat the process with the latest versions from the Intel site.

If the Intel wireless adapter you are using is listed below, please upgrade your driver to Intel PROSet/Wireless WiFi Software version = 20.70.0 (or higher version) to resolve the connectivity issues in 802.11ax routers. 0852c4b9a8

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