A conference call (sometimes called an audio teleconference or ATC) is a telephone call in which someone talks to several people at the same time. The conference call may be designed to allow the called party to participate during the call or set up so that the called party merely listens into the call and cannot speak.
The more limited three-way calling is available (usually at an extra charge) on home or office phone lines. For a three-way call, the first called party is dialed. Then the hook flash button (or recall button) is pressed and the other called party's phone number is dialed. While it is ringing, flash/recall is pressed again to connect the three people together. This option allows callers to add a second outgoing call to an already connected call.
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Conference calls can be designed so that the calling party calls the other participants and adds them to the call; however, participants are usually able to call into the conference call themselves by dialing a telephone number that connects to a "conference bridge," which is a specialized type of equipment that links telephone lines.
Companies commonly use a specialized service provider who maintains the conference bridge, or who provides the phone numbers and PIN codes that participants dial to access the meeting or conference call. These service providers can often dial-out to participants, connecting them to call and introducing them to the parties who are on-the-line. The operators can also take additional information such as question and answer details and also enable and disable advanced conferencing features such as muting lines, muting participants and enabling a recording feature. An operator can often be summoned to conference call hosted by a service provider using a combination of keys on a users' (sometimes only the moderator) telephone keypad. The most common recall function is *0. (asterisk and the zero/operator key)
Businesses use conference calls daily to meet with remote parties, both internally and outside of their company. Common applications are client meetings or sales presentations, project meetings and updates, regular team meetings, training classes and communication to employees who work in different locations. Conference calling is viewed as a primary means of cutting travel costs and allowing workers to be more productive by not having to go out-of-office for meetings.
Conference calls are used by nearly all United States public corporations to report their quarterly results. These calls usually allow for questions from stock analysts and are called earnings calls. A standard conference call begins with a disclaimer stating that anything said in the duration of the call may be a forward-looking statement, and that results may vary significantly. The CEO, CFO, or investor relations officer then will read the company's quarterly report. Lastly, the call is opened for questions from analysts.
Conference calls are increasingly used in conjunction with web conferences, where presentations or documents are shared via the internet. This allows people on the call to view content such as corporate reports, sales figures and company data presented by one of the participants. The main benefit is that the presenter of the document can give clear explanations about details within the document, while others simultaneously view the presentation. Care should be taken not to mix video and audio source on the same network since the video feed can cause interruptions on sound quality.
Conference calls are also beginning to cross over into the world of podcasting and social networking, which in turn fosters new kinds of interaction patterns. Live streaming or broadcasting of conference calls allows a larger audience access to the call without dialing into a bridge. In addition, organizers of conference calls can publish a dial-in number alongside the audio stream, creating potential for audience members to dial in and interact.
The UK government has changed flexible working rights since 2014, so that employees who have been working full-time for a company or organisation can lawfully request flexible working. In recent years, there have been a number of different types of flexible working options as a result of conference calling technology enabling employees to work remotely.[citation needed]
In November 2011, the Federal Communications Commission (FCC) published a 732-page Order on InterCarrier Compensation (ICC),[1] including rules governing revenue sharing. Citing Section 251(b)(5) of the Telecommunications Act of 1996, the FCC mandated that terminating access rates for all calls (not just conference calls) be leveled in 2012 and 2013, then reduced in three increments over the subsequent three years until they reached $0 in 2017.[2] These mostly sub-1 cent charges are replaced with an access recovery charge (ARC) that is added onto every customers' bill by their phone carriers. In other words, every phone company will get to keep the terminating access charges they had to pay out to connect each call while charging consumers more whether they make calls or not. This order has been challenged at the Federal Appeals Court by several parties.[3]
In the United Kingdom, the 0870 prefix was originally used by UK-based free conference calling providers in order to receive a rebate from every call from a telephone company that owns the number. However, in April 2009 Ofcom, the independent regulator and competition authority for the UK communications industries, announced that the rebate that is payable to the telecom's supplier when an 0870 number is used would be removed.[4] Systems were soon moved to 0844 and 0871 prefixes in order to retain the revenue sharing arrangement, this means that whilst you wouldn't pay the conference call provider directly, you would dial an expensive premium-rate number to access your conference call.[5]
Recently in the UK, a very small number of conference call providers have begun to use 03 numbers, which are included in bundled minutes under Ofcom regulations.[6] This has provided the option to hold conference calls without any costs whatsoever, as call are included in the minutes bundles provided by most UK network operators. There is a general trend for companies in the UK to more to 03 numbers for inbound services because these numbers are more palatable to the caller.[7]
Flat-rate conferencing services are being offered which give unlimited access to a conference bridge at a fixed monthly cost. Because telecommunication carriers offer free long-distance bundled with local service, this alternative is gaining widespread popularity for budget conscious businesses and non-profits.
In the UK, there are conference services offered on a pay-as-you-go basis where the cost of the phone calls (using 0843/0844, or 0871/0872 non-geographic revenue sharing numbers) from each of the participants covers the cost of the conference service. With this service type there is no monthly charge and usually no contracts to sign.
Large telecommunications providers such as AT&T, Embarq (formerly Sprint), Verizon and other large to medium conferencing service providers maintain a dominant position in the conferencing niche; servicing many of the world's biggest brands. However, the Internet and improved global VoIP networks have helped to significantly reduce the barrier of entry into this niche.
Free conferencing is different from traditional conference calling in that it has no organizer fees, no human operator, and allows for multiple people to connect at no cost other than that of any other phone call (local or toll). Companies that provide free conference call services are usually compensated through a revenue-sharing arrangement with the local phone company, sharing the termination charge for incoming calls to a phone carrier.
A distinct difference between sound quality of paid and free conference calls has been noted by customers who have claimed to hear background noises when using the free conferencing services,[when?] which rarely happens on paid conference calling services. [8]
Here participants dial in on a premium-rate number such as a toll free number in the US. The conference is typically hosted by the party that perceives value in the call in order to justify the cost: this could be a business owner, a non-profit board member, an educator, lawyer, or expert in any given field. That person then usually pays for the cost of the call. Premium conferencing can also be used for charitable fundraisers.
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