Delete your account and data
You can delete your FocusReef account and the associated data at any time. What remains afterwards is listed further down.
Inside the app
Open FocusReef, tap the menu at the top (three bars), then "Delete account" in the settings. After confirmation your account is deleted immediately. Backup copies of the database still contain your data for up to 90 days, after which it is gone from there as well.
If you no longer have the app installed
Send an email with the subject "Delete account" to focusreef.support@gmail.com, ideally from the address you gave us in FocusReef. For a guest account without an email address, tell us your display name. We will delete your account within 30 days. If we cannot be sure a guest account is yours, we will tell you.
What gets deleted
Your email address (if provided), your display name, your entire game progress (fish, currencies, statistics), your friend connections, your blocks, and your login account. The game data stored on your device is reset as well.
What remains
If you were a member of a shared reef, the group's collected progress stays available to the remaining members. It can no longer be linked to you and contains neither your name nor your identifier.
Reports also remain stored. We keep them for 12 months in order to review the reported violation and to recognise repeated violations by the same account. After that they are deleted automatically. If you reported someone or were reported yourself, your identifier is removed from the report. If you were reported, the display name you had at the time of the report stays in it until then.
The entry for your identifier at our service provider RevenueCat remains, including the purchases you made. We keep it so that purchased content can be restored and so that we can prove purchases and refunds. Purchase data is also held by the respective app store (Apple or Google). If you write to focusreef.support@gmail.com, we delete the entry at RevenueCat. For a secured account we can find it through your account for as long as the account exists. For a guest account, and after an account has been deleted, we need the order number from the store's purchase confirmation to find the entry. Without a purchase, the entry of a guest account contains nothing that would let us match it to you. In that case we cannot delete it specifically.