Last Updated: March 20, 2026
FluentMate is developed and operated by North Corner (developer: Abdullah Al Mahmud). This Privacy Policy explains how we collect, use, and disclose your personal information when you use the App, as required by the Google Play Developer Program Policies. By using the App, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
- Google Sign-In Data : When you authenticate via Google, we collect your name and email address.
- Profile Data : If you update your profile (e.g., by changing your avatar), we collect those details.
- Chat Messages: We collect and store the messages you send and receive through the App’s chat feature on secure Firebase servers in order to provide core functionality, including maintaining your conversation history. Data is transmitted using industry-standard encryption protocols (HTTPS/TLS) to protect it in transit. However, please note that messages are not protected by end-to-end encryption. As a result, messages may be accessed by our systems and authorized administrators when necessary for purposes such as maintaining the service, ensuring user safety, preventing abuse, and complying with legal obligations. Users have full control over their conversations and they can manage their conversations by deleting messages or blocking other users. Blocked users will no longer be able to send messages or initiate calls.
- User Feedback : Any feedback you provide about calls or other users.
1.2 Automatically Collected Information
- Usage Data : Includes how you interact with the App, feature usage, call statistics, and session duration.
- Device Information : Device model, operating system version, unique device identifiers and mobile network data.
- Log Data : Crash reports, error logs, IP address, timestamps, and app configuration at the time of use.
- Call Data : Call duration, connection status, and WebRTC peer connection information for service quality improvement.
- Call History Data: We collect and store information about your recent calls, including call participants, timestamps, and interaction history. This allows users to reconnect, message, or manage previous interactions.
- Quiz & Performance Data: We collect information about your quiz scores, learning progress, and total speaking duration to track progress, maintain leader-boards, and improve the learning experience.
- Presence Data : Online status and connection information for matching purposes.
1.3 Third-Party Data Collection
- Firebase Analytics : App usage patterns and crash reports for app improvement.
- Google Play Services : Authentication and basic device information.
All data you provide is stored securely in Firebase with proper authentication and access controls.
2. How We Use Your Information
2.1 Legal Basis for Processing
- Account Management : Legitimate interest in providing authentication and user services.
- Service Provision : Legitimate interest in enabling voice calls and user matching.
- App Improvement : Legitimate interest in enhancing app performance and user experience.
- Analytics : Legitimate interest in understanding usage patterns for app optimization.
- User Safety : Legitimate interest in preventing abuse and maintaining community standards.
2.2 Specific Uses
We use your data to:
- Authenticate & Manage Accounts : Verify your identity and maintain your account via Google Sign-In.
- Provide & Improve Services : Enable calls, monitor call quality, and enhance performance.
- Leader-board : Your profile name, avatar, and total speaking duration will be displayed publicly to other users in the app's Leader-board section to encourage community interaction and as part of the leaderboard ranking system. This information is visible to other users within the app only.
- User Matching : Connect you with other users for speaking practice based on availability.
- Recents : Allow users to view recent interactions, send messages, and call back previously connected users.
- Personalize Experience : Tailor in-app notifications and preferences.
- Analyze & Optimize : Understand usage patterns to enhance app features.
- Communicate : Send service announcements, updates, security alerts, support messages, and in-app or push notifications to inform you about messages, calls, and app-related activities. Depending on your device and OS version, notification permission may be required. You can control notification preferences from your device settings.
- Safety & Moderation : Handle user reports and maintain community standards. Users can block other users to prevent further communication. We provide a reporting option after calls, allowing users to report inappropriate behavior or violations. We have a zero-tolerance policy for abusive behavior or objectionable content in chats and calls. We reserve the right to review reports and take action, including content removal or account suspension.
- Blocking Feature : Users can block others to prevent further communication. Blocked users will not be able to send messages or initiate calls.
3. Audio, Video, and Call Data Handling
3.1 Call Recording Policy
Important: We do NOT record your calls.
- All voice & video calls are conducted in real-time only.
- No voice & video content are stored, recorded, or saved.
- Call data is limited to connection quality metrics and duration for service improvement.
3.2 Microphone Access
- During Calls Only: Microphone access is required only when making calls.
- No Background Access: We do not access your microphone when the app is in background.
- Foreground Service: Microphone access is limited to active call sessions only.
- Permission Required: Microphone permission is mandatory for call functionality.
3.3 Camera Access
- During Video Calls Only: Camera access is required only when participating in video calls.
- No Background Access: We do not access your camera when the app is in the background or not in active use.
- Foreground Use Only: Camera access is strictly limited to active video call sessions.
- User Control: You can turn your camera on or off at any time during a call.
- Permission Required: Camera permission is mandatory for video call functionality.
- No Recording: We do not record, store, or save any video content.
3.4 Call Data Collection
We collect minimal call-related data for service quality:
- Call Duration: Time spent in calls (for coin deduction and service improvement).
- Connection Status: Whether calls connected successfully or failed.
- Quality Metrics: Connection quality indicators.
- User Reports: Optional feedback about call experiences.
- NO RECORDING: We do not record, store, or save any call content.
3.5 Prominent Disclosure and Consent
Important: This app requires access to sensitive device features.
Before using:
- Microphone Access : Required for voice calls only.
- Camera Access : Required for video calls only.
- Notifications: We may send in-app or push notifications for messages, calls, and updates. Depending on your device and OS version, notification permission may be required. You can manage notification settings from your device.
- Data Collection: We collect device information, usage data, and call metrics.
- Purpose: All data is used solely for app functionality and service improvement.
- No Background Collection: We do not actively collect sensitive data such as microphone or camera input when the app is not in use.
- Consent: By using this app, you consent to this data collection.
This disclosure appears in-app before permission requests.
4. Third-Party Services and Data Collection
4.1 Firebase Services
- Firebase Analytics: Collects app usage patterns, crash reports, and performance metrics.
- Signaling: Firebase is used as a signaling mechanism to facilitate WebRTC connections between users.
- Firebase Authentication: Handles Google Sign-In and user verification.
- Firebase Database: Stores user profiles, call data, presence, chat messages, reports and feedback.
- Data sharing: No data sold to third parties.
- Privacy Policy: https://firebase.google.com/support/privacy
4.2 Google Services
- Google Play Services: Provides authentication and basic device information.
- Google Sign-In: Handles user authentication and profile data.
- Privacy Policy: https://policies.google.com/privacy
4.3 WebRTC Communication
- Technology: We use WebRTC (Web Real-Time Communication) technology to enable real-time voice and video calls between users.
- Signaling: We use Firebase as a signaling service to establish peer-to-peer connections between users. This includes exchanging connection data such as session descriptions and network information.
- Data Collected: During call setup, limited technical data such as IP address, device/network information, and call quality metrics may be processed to establish and maintain connections.
- End-to-End Transmission: Audio and video data are transmitted directly between users using encrypted WebRTC protocols (SRTP/SRTCP).
- No Call Recording: We do not record, store, or retain any audio or video content from calls.
- Purpose: All collected data is used solely for establishing connections, maintaining call quality, and improving service performance.
4.4 App Set ID Usage
- App Set ID: We do not directly collect or use App Set ID. Some Google services (e.g., Firebase Analytics, AdMob) may process device identifiers according to their own policies.
- Firebase Analytics: We use Firebase Analytics which may collect device information for app improvement.
- AdMob: We use Google AdMob for ads which may collect advertising identifiers.
- Custom IDs: We generate random unique IDs for call sessions only.
- Future Use: If we implement App Set ID in the future, we will update this policy.
- Purpose: Any device identifiers are used solely for app functionality and security.
4.5 Advertising Services
- AdMob (Google): Displays reward / interstitial / banner ads for earning coins & support the app.
- Data Collected: We collect only necessary data for ad delivery and reward verification.
- AdMob Privacy: https://policies.google.com/privacy
5. Data Security and Encryption
5.1 Data Transmission Security
- HTTPS: Firebase connections use industry-standard HTTPS protocols.
- TLS: Data transmission is encrypted using Transport Layer Security.
- WebRTC Encryption: Calls use WebRTC's built-in encryption (SRTP/SRTCP).
5.2 Data Storage Security
- Firebase Encryption: All data stored in Firebase is encrypted at rest.
- Authentication: Google Sign-In provides secure user verification.
- Access Controls: Firebase Security Rules ensure users can only access their own data.
6. Advertising and Tracking
6.1 Ad Services Used
- AdMob (Google): Our primary advertising service for providing interstitial, banner, and reward ads.
- Data Sharing: Ad interaction data is shared with these networks for ad delivery and performance measurement.
6.2 Data Collection for Advertising
Depending on the consent you provide, our partner may collect the following data to serve ads:
- Device and Connection Information: This includes your device model, operating system, IP address, and mobile network information. This data is essential for delivering ads that are compatible with your device.
- Advertising Identifier: Your device's unique Advertising ID (Ad ID) is used to deliver ads. If you provide consent, this ID is also used to serve personalized ads based on your interests.
- Ad Interaction Data: Information on how you interact with ads, such as ad views, clicks, and completion rates. This is used for ad performance measurement and to verify that you have earned a reward.
- General App Usage Data: Non-personal data about your activity within our app may be used to provide contextually relevant ads (for example, showing an educational ad in an educational app).
We want to be very clear about what we **never** use for advertising:
- No Personal Content: We do not share your call content, private conversations, or other sensitive personal information with our advertising partners.
- Limited Tracking: We do not directly track your activity across other apps or websites.
Advertising partners (such as Google AdMob) may process data according to their own privacy policies.
6.3 Ad Personalization and User Consent
- User Consent: In compliance with global privacy regulations (like GDPR) and platform policies, we request your consent for advertising purposes through an in-app form when you first use the app.
- Ad Personalization by Partners: Based on your choice, our advertising partner (Google AdMob) may use your device's advertising identifier (Ad ID) to serve either personalized or non-personalized ads.
- Our Data Usage: We do not use your personal profile information to personalize ads. Our role is to request your consent and pass your choice to our ad partner.
6.4 Reward System
- Coin Earning: Watch reward ads to earn coins.
- Quiz Rewards: Users can earn coins or points by successfully completing quizzes or achieving high scores. These rewards are used within the app only and have no real-world monetary value.
- Ad Verification: Ad completion is tracked to verify reward eligibility.
6.5 User Control
- Ad Permissions: Microphone permission is required for app functionality, not advertising.
- Data Minimization: We collect only necessary data for ad delivery and reward verification.
- Transparency: Clear information about what data is collected and how it's used for advertising.
7. Data Sharing and Disclosure
We do not sell or rent your data. We may share information with:
- Service Providers: Vendors performing services on our behalf (e.g., Firebase hosting, analytics, advertising).
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Legal Requirements: When required by law or to protect rights and safety.
All recipients are contractually restricted to using your data only for specified purposes.
8. Data Retention
8.1 Retention Periods
- Account Data: Retained until account deletion request is processed.
- Call Logs: Call-related metadata such as call duration, timestamp and connection status may be collected and stored. No audio, video, or call content is recorded or stored at any time.
- Chat History: Chat messages are retained until you or the other party deletes them, or until you request account deletion. When messages are deleted, they are removed from active systems and may be permanently deleted from our servers.
- User Reports : Retained for 90 days for moderation purposes.
- Analytics Data : Retained for 12 months for app improvement.
- Crash Reports : Retained for 90 days for technical support.
8.2 Data Deletion
You have full control over your data:
- In-App Deletion: Use the "Delete Account" button in your profile section to request account deletion.
- Web: https://sites.google.com/view/fluentmate-data-delete/home?authuser=1
- Email Request: Contact us at mydawn.top@gmail.com with your account details.
- Processing time: Deletion requests processed after 7 days with a grace period.
- Cancellation: You may cancel deletion request during the 7-day grace period.
- Complete Removal: All associated data is permanently deleted from our servers.
9. Age Restrictions and Children's Privacy
Age Requirement: Users must be 13 years or older to use this App.
- Self-Declaration: Users confirm their age by accepting the policy and terms of service.
- No Age Verification: We rely on user self-declaration of age.
- No Children: We do not knowingly collect data from users under 13.
- Underage Policy: Users found to be under 13 will have accounts terminated.
- Legal Responsibility: Users are responsible for their own activities and content.
- Child Safety: We prioritize user safety and maintain Child Safety Standards to protect minors and prevent abuse. For details, please visit: Child Safety Standards.
10. Your Rights
Depending on your jurisdiction, you have the right to:
- Access: View all personal information we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request complete removal of your account and data.
- Portability: Request a copy of your data in a portable format.
- Objection: Object to certain types of data processing.
11. Changes to This Policy
We may update this Privacy Policy from time to time. You will be notified of significant changes by:
- Email: Direct communication for major changes.
- Website Update: Updated policy posted on this page.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy:
Email: mydawn.top@gmail.com
Response Time: Within 48 hours, use in-app support to get best experience.
Data Deletion: Use in-app feature to get best experience or email with "Data Deletion Request" subject.
13. Google Play Compliance
This app complies with Google Play Developer Program Policies:
- Data Safety: Complete transparency about data collection and usage.
- User Choice: Full control over data deletion and account management.
- Security: Proper authentication and data protection measures.
- Transparency: Clear information about third-party services and data practices.
14. Google Play Data Safety Compliance
This app fully complies with Google Play's Data Safety requirements:
- Data Collection Transparency: Complete disclosure of all data collected.
- Permission Usage: Clear explanation of why each permission is needed.
- Third-Party Services: Full disclosure of all third-party data collection.
- User Control: Complete control over data deletion and preferences.
- No Data Sale: We do not sell, rent, or trade user data.
- Security Measures: Industry-standard encryption and security practices.
- Compliance Updates : Regular updates to meet evolving policy requirements.
Note: This Privacy Policy is effective as of the date listed above. Continued use of the App after any changes constitutes acceptance of the updated policy.