Refund & Cancellation Policy 

This policy outlines the terms and conditions for cancellations, refunds, and customer concerns for orders placed with Floral Dreams Shop . By confirming an order with us, you acknowledge and agree to the following:

1. Cancellation Policy

   • In the event of cancellation, the downpayment is non-refundable as flowers are perishable and costs are allocated for materials and preparation.

   • Cancellation requests must be made at least 48 hours before the scheduled delivery time.

2. Partial Refunds

   • Missing key flowers or major elements that significantly deviate from the confirmed order

   • Incorrect arrangement that does not match the approved design (beyond minor variations)

   • Missing add-ons or paid inclusions (e.g., card message, topper, or upgrades)

   • Significant delivery delays affecting the intended purpose of the order (excluding exempted cases)

Refunds will be based only on the affected portion of the order and will be subject to assessment.

3. Exemption from Refunds

   • Incorrect or incomplete delivery details, or recipient unavailability

   • Failed deliveries due to no one receiving the order (redelivery fees apply)

   • Minor variations in flower color, size, bloom stage, and arrangement style

   • Substitutions due to seasonal or supplier availability while maintaining design value

   • Change of mind or requests made after order confirmation or during preparation

   • Damage due to improper handling or care after delivery

4. Concerns & Complaints

   • All concerns must be reported within an hour of receiving the order.

   • Customers are required to provide clear photos and/or videos showing:

     1. The overall product

     2. The specific issue

     3. The packaging upon arrival

   • Items must remain in their original condition and must not be altered, rearranged, or disposed of prior to assessment.

   • All concerns are subject to evaluation, and resolutions will be determined accordingly.

   • Depending on the assessment, we may offer a replacement, adjustment, store credit, or partial refund.

   • Concerns must be sent through our official communication channels.

For further inquiries, please feel free to contact us.