Privacy Policy 

This Privacy Policy explains how Floral Dreams Shop collects, uses, and protects your personal information when you place an order or interact with us. By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following information when you place an order or inquiry:

• Full name

• Contact details (mobile number, email address, social media account)

• Delivery details (recipient name, address, contact number)

• Order details and preferences (e.g., bouquet design, message card)

• Payment details (for verification purposes only)

2. How We Use Your Information

Your information is used solely for:

• Processing and fulfilling your orders

• Coordinating deliveries and contacting recipients

• Communicating order updates, confirmations, or concerns

• Improving our products and services

• Internal record keeping

3. Sharing of Information

We respect your privacy and do not sell or trade your personal information.

Your information may only be shared with:

• Delivery partners for order fulfillment

• Service providers strictly necessary to complete your order

4. Data Protection

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, please note that no method of transmission over the internet is 100% secure.

5. Customer Responsibilities

Customers are responsible for providing accurate and complete information.
We are not liable for issues arising from incorrect or incomplete details provided.

6. Retention of Information

We retain customer information only for as long as necessary to fulfill orders, provide customer support, and comply with legal obligations.

7. Your Rights

You may request to:

• Access the personal data we have about you

• Correct or update your information

• Request deletion of your data (subject to order and legal requirements)

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted and will take effect immediately.

9. Contact Us

For questions or concerns regarding this Privacy Policy, you may contact us through our official communication channels.