FAQs 

Ordering Letters and Postcards

Can I pay with cash or a check instead of a credit card?

We do get this request from folks now and then, and we understand. Here's why we can't do checks and cash. 

• We do 125 of these packets a month. People reserve and reimburse us online (the "charge" is a reimbursement for our actual costs:  stamps, printing the cards, printing the instructions and address lists, the envelopes the kits come in, and other supplies, and the bank charges).

• Then those 125 people  pick up their kit at a  convenient time for them,  at one of several hubs. There is no single "point of sale" time/place where we can exchange a kit for a check.

• this is the only way we can do this volume, and volume ( = reaching as many voters as possible) is the most important thing this year.

 If this model doesn't work for you, I think there are two options for you:

• Maybe there is someone you know who does get a kit from us with credit card could buy multiples and you reimburse them with a check? (Our reservation form allows for multiples).  Some people buy five and then have a house party for writing, and collect cash reimbursements at that time.

• Don't get your cards and addresses through us --- go to www.fieldteam6.org and sign up to get addresses from them. You'll need to provide your own cards and buy your own stamps, but you'll be basically doing the same work we're doing. We're just scaling up from one person at a time to 125 people at a time by creating the complete kits and offering them at cost.

In sum, online payment/reimbursement is the only way we can produce this volume of voter contacts, and volume ( = reaching as many voters as possible) is the most important thing this year.  Our model lets us collectively reach 2500 potential new voters each month. 

 I'm sure I ordered a packet but there wasn't one at the Hub for me, and my name wasn't on the list.

If you signed up for a packet and paid for it, your name would be on the list. We simply download a file of those results. There are several possible things that happened:

• When you tried to sign up, we were already sold out, and you didn't notice the screen telling you that.

• When you tried to sign up, you didn't click the button to complete the transaction, so the order never went through.

• When you tried to sign up, your credit card was rejected, and you didn't notice that message.

If your sign up is completed and processed, you will receive --- immediately --- an email thanking you for signing up and reminding you of the pickup date. If you do not find that email immediately in your inbox, your signup did not go through. You will also see a charge to your credit card. If you don't see either of these, go back and try signing up again.

Also, we always send out a notice the Wednesday morning of pickup reminding you to pick up. Don't go to the Hub unless you receive that email on Wednesday morning; there won't be a packet there for you.

How do I order?

If you are new to Flip the Vote, please visit our website Home page , and click on the link there to sign up.  If you are already a member, you’ll get an email notice of the project and can follow that link or visit the website.

Can I order more than one packet?  

Yes, our order form allows you to purchase up to 10 packets at a time. To purchase more, you'll need to use a second email address.

How do I know that my order went thru?

You will receive a confirmation email after you have placed your order.  If you do not receive one within 24 hours of pick up, please notify us at info@flipthevote.us.  Also, the first day of pickup (Wednesday), you'll receive a reminder email of your location and Host contact info.

Why is there a fee?

The fee is a reimbursement for our cost of each packet - stamps (the largest expense), cards, and envelopes, and bank fee for processing your payment.   Flip the Vote is a small, local group of dedicated individuals and volunteers.  We run at cost.  

Do I mail them myself or return them to the Hub?

The instructions that come in your packet will explain what to do with the completed cards/letters. Either mail by a certain date, or return them to the Hub, in their original large envelope, by a certain date. Here's the Hub map:   http://tinyurl.com/fliphubmap

Where are the Hub locations for picking up my packet, or dropping off completed cards/letters?

Use this link to see the map: http://tinyurl.com/fliphubmap

Picking Up Packets of Letters and Postcards

Where will I pickup the (postcards/letters) I signed up for?

When you sign up, you can choose from one of six locations.   You will receive an email the starting day for pickup that will tell you the location you chose at the time.

I’ve ordered (postcards/letters). Can someone else pick them up for me?

Anyone you designate can pick them up, but it must be at the location you selected.

I can’t pick up my (postcards/letters). What should I do?

You may ask someone else to pick them up for you, or text the Hub Host (see contact info on our HUB MAP) to arrange another pick up time.

I forget to pick up my (postcards/letters). What should I do?

Sorry, if you didn't contact the Host  and make other arrangements ahead of time, your packet will be given to someone on our waiting list. 

Completing Letters 

How I do these letters and envelopes?

On complex projects, we prepare a video on how to complete the packet contents. There will be a link in the email to you for pickup.

What To Do With Completed Letters and Postcards

Should I bring my completed (postcards/letters) to the Hub, or do I mail them myself?

Instructions in the packet will explain whether to mail them by a date certain, or return them to the Hub by a date certain. Here's a Hub map.  http://tinyurl.com/fliphubmap

Where are the drop off Hub locations?

Use this link to see the map: http://tinyurl.com/fliphubmap