Privacy Policy

Last updated: 09 February 2026

fixKro (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the fixKro mobile application (“App”).

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register or use the App:

• Full name
  
  

• Mobile number
  
  

• Email address
  
  

• Address and service location
  
  

This information is required to create your account, process bookings, and provide services.

1.2 Account, Booking & Wallet Information

We may collect:

• Login and authentication details
  
  

• Booking details and service history
  
  

• Wallet balance and transaction history
  
  

• Cancellation and refund records
  
  

1.3 Payment Information

• Payments are processed through secure third-party payment gateways.
  
  

• fixKro does not collect or store debit card numbers, credit card numbers, UPI IDs, bank account details, or CVV information.
  
  

• We may receive transaction status and payment reference IDs for record-keeping.
  
  

1.4 Device & Technical Information

We automatically collect certain technical data, including:

• Device model and operating system version
  
  

• App version
  
  

• IP address (approximate location)
  
  

• Crash logs and diagnostic data
  
  

This data helps us improve app stability, security, and performance.

1.5 Advertising & Analytics Data

The App may use third-party services (such as analytics and advertising SDKs) that may collect:

• Advertising ID
  
  

• App usage statistics
  
  

• Interaction with advertisements
  
  

This data is used to:

• Analyze app usage
  
  

• Improve user experience
  
  

• Show relevant ads
  
  

2. How We Use Your Information

We use the collected information to:

• Create and manage user accounts
  
  

• Process service bookings and payments
  
  

• Enable cancellations and refunds
  
  

• Provide customer support
  
  

• Improve app functionality and performance
  
  

• Detect and prevent fraud or misuse
  
  

• Comply with legal and regulatory obligations
  
  

3. Data Sharing & Disclosure

We may share user information only in the following situations:

3.1 Service Providers

• Limited information is shared with service providers to fulfill booked services.
  
  

3.2 Third-Party Partners

• Payment gateway partners (for payment processing)
  
  

• Analytics and advertising partners (for app performance and ads)
  
  

3.3 Legal Requirements

• When required by law, regulation, or legal process.
  
  

🚫 We do not sell, rent, or trade users’ personal data to third parties.

4. Data Security

• We implement reasonable technical and organizational security measures to protect user data.
  
  

• However, no electronic storage or internet transmission is completely secure, and absolute security cannot be guaranteed.
  
  

5. Data Retention

• Personal data is retained only for as long as necessary to provide services and meet legal or regulatory requirements.
  
  

• Transaction and wallet records may be retained for compliance, auditing, and dispute resolution purposes.
  
  

6. User Rights & Choices

Users have the right to:

• Access or update their personal information
  
  

• Request account deletion
  
  

• Withdraw consent where applicable
  
  

Requests can be made by contacting us using the details provided below. Account deletion may result in loss of booking history and wallet balance as per applicable laws.

7. Children’s Privacy

• fixKro is not intended for children under 18 years of age.
  
  

• We do not knowingly collect personal data from children.
  
  

• If such data is identified, it will be deleted promptly.
  
  

8. Third-Party Services & Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. Users are encouraged to review their privacy policies.

9. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
  
  

• Changes will be effective immediately upon posting.
  
  

• Continued use of the App after changes means acceptance of the updated policy.
  
  

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 fixkro12@gmail.com